{"id":1824208,"url":"https://alion.io/job/profound-medical-field-service-engineer","title":"Field Service Engineer","company":{"id":3784806,"name":"Profound Medical","domain":"profoundmedical.com","url":"https://alion.io/company/profoundmedical","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":40,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["Newark, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":89000,"period":"year","method":"role_country_seniority_unknown","sample_n":19516},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 13485","optional":true},{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-04-10T00:00:00Z","employer_posted_date":"2026-04-10","last_verified_at":"2026-11-04T11:58:00Z","board_verified":true,"closed_at":null,"days_open":208,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":208},"description":"Our mission is to Profoundly change the standard of care by creating a tomorrow where clinicians can confidently ablate tissue with precision; a tomorrow where patients have access to safe and effective treatment options, so they can quickly return to their daily lives. Changing the standard of care is part of our fabric. We are a group of energetic, problem-solvers focused on innovation and looking to change the world. We are changing the paradigm for treating diseases such as prostate cancer by using real-time MR Imaging, thermal ultrasound and close-loop temperature feedback control, to gently ablate the diseased tissue with minimal side effects.\nIf you share our values and want to work in a collaborative results-focused culture and want to make a profound impact in healthcare and your career, here is your chance.\nGeneral Accountability:\nThe Field Service Engineer provides onsite support primarily in the U.S., through maintenance and troubleshooting services. From these visits, they will recommend parts and service solutions to improve machine uptime, maintenance and operation. When not traveling, the Field Service Engineer will perform proactive service tasks including, but not limited to, troubleshoot customer issues via telephone, email and online meetings, prepare spare parts quotes, order entry, and customer follow-up.\nDuties and Responsibilities:\nPerform and support all installation activities for Profound Products including but not limited to site assessments, installations, maintenance and troubleshooting.\nConduct MR testing to support product development activities (typically at hospital sites during off-hours, schedule and travel flexibility is a requirement).\nAct as the primary link between customer and Profound as needed.\nDocument service records and activities according to the company QMS processes for service visits and upgrades deployed to the field.\nPerform calibration of company products as required.\nExecute test protocols, troubleshooting protocols for hardware, software and systems aspects of the company’s products\nInvestigate methods of increasing efficiency in MR testing and development activities.\nRegularly participate in MRI phantom testing activities for new product revisions.\nSupport executing and improvement of field service strategy for Profound products.\nOrganize and prioritize schedule in accordance with customer requirements to determine needs for immediate attention, onsite visits, and remote assistance\nWhen required, enter parts orders, generate and follow-up parts quotes\nWork with IT departments at customer sites for proper equipment networking\nContribute to the establishment of a professional service team at the company\nResponsible for creating documentation and electronic reference material to support the field service of products. Specifically, installation and troubleshooting manuals.\nParticipate in product design activities representing design for serviceability and product quality representing both internal customers and end users\nInteract with the engineering, quality and operations team to drive the resolution of technical issues\nExecutes other ad-hoc projects as assigned by manager\nEducation and Certification:\nB.S. in Biomedical Engineering, Biotech, Electrical Engineering, or Electronics related fields or equivalent experience.\nKey Attributes (experience, skills and technical knowledge):\nRequired:\nAbility to travel on short notice in the US 80% of the time.\nExcellent customer focus with ability to reliably respond to inquiries, communicate and interact with health care professionals and Scientists that possess advanced Degree\nPrevious field service experience is desirable.\nExperience with MRI operations is desirable.\nStrong multi-tasking skills, self-sufficiency, resourcefulness is a must for this exciting, fast paced environment.\nGood critical thinking and analytical troubleshooting and problem skills\nDemonstrated ability to work as part of a team and independently with strong initiative and accountability.\nExcellent verbal, written, MS Office, computer, technical data, and networking communication and presentation skills, with ability to communicate complex technical issues in an easy-to-understand manner\nExcellent organizational skills with ability to follow through, and meet deadlines within an entrepreneurial and customer-focused work environment\nWorking knowledge of quality management systems (ISO 9001 or ISO 13485)\nExemplify willingness and flexibility in working differing time shifts to accommodate customer needs.\nWorking knowledge of operating multiple OEM MRI’s is an asset.\nPreferred locations - North East, with close proximity to an airport.\nWe thank you for your interest in Profound Medical. Please note only candidates that are short-listed will be contacted.\nWe strive to promote diversity and equal opportunity in the workplace and encourage applications from all qualified individuals, including those with disabilities. If selected to participate in the recruitment, selection, and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require.","description_format":"text","description_chars":5144,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care"],"lifecycle":[{"event":"open","at":"2026-10-04T09:08:49Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.185,"p_room":0.28,"age_days":208,"expected_fill_days":40,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/profound-medical-field-service-engineer","json_url":"https://alion.io/job/profound-medical-field-service-engineer.json","meta":{"generated_at":"2026-11-04T14:40:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22285,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3784806},"rest":"https://alion.io/mcp/rest/get_company?id=3784806"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprofound-medical-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprofound-medical-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprofound-medical-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/profound-medical-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprofound-medical-field-service-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1824208}},{"tool":"search_jobs","arguments":{"company":"profoundmedical.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1824208},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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