{"id":1830265,"url":"https://alion.io/job/programmedgroup-operations-manager-south","title":"Operations Manager - South","company":{"id":2265845,"name":"Programmedgroup","domain":"programmed.com.au","url":"https://alion.io/company/programmed","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"PageUp","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":64000,"max_usd":117000,"period":"year","method":"role_country_seniority_unknown","sample_n":60},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-30T14:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-12T20:23:21Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Why You'll Love Working With Us\nSome of the key benefits of joining Programmed include:\nLead a large-scale housing maintenance contract delivering essential services across metropolitan and regional Western Australia\nSenior leadership opportunity with responsibility for operational performance, client relationships and team development\nAttractive salary package and employee benefits program\nCareer progression opportunities within a leading national organisation\nSupportive culture focused on safety, customer service and operational excellence\nPerth-based leadership role with oversight of multiple operational service areas\nAbout the Opportunity\nProgrammed Facility Management is seeking an experienced Operations Manager to lead the delivery of our WA Housing maintenance contract across the Southern Region.\nBased in Perth, this pivotal leadership role is responsible for driving operational performance, client satisfaction, safety outcomes and financial results across a diverse portfolio of housing maintenance services.\nLeading a team of operational and administrative personnel, you will ensure maintenance and project works are delivered efficiently, compliantly and in line with contractual requirements while fostering strong relationships with clients, subcontractors and key stakeholders.\nThis is an outstanding opportunity for an experienced operational leader who thrives in a fast-paced environment and enjoys leading high-performing teams, driving continuous improvement and delivering exceptional customer outcomes.\nKey Responsibilities\nProvide operational leadership across the contract, ensuring delivery of maintenance and project services in accordance with client and business objectives.\nLead, coach and develop Area/Branch Managers and operational teams to achieve performance, safety and financial targets.\nBuild and maintain strong client relationships, acting as a key point of contact for operational and strategic matters.\nDrive service delivery performance, ensuring contractual KPIs and customer expectations are consistently achieved.\nOversee contract profitability, budgets, forecasting and financial performance.\nEnsure effective management of subcontractors, suppliers and workforce resources.\nChampion a strong safety culture and ensure compliance with all WHS, legislative and contractual requirements.\nIdentify opportunities for continuous improvement, operational efficiencies and business growth.\nSupport tender submissions, pricing activities and contract development opportunities where required.\nMonitor and report on operational, commercial and customer performance outcomes.\nAbout You\nTo be successful in this role, you will be an experienced operations leader with a proven track record of managing large-scale maintenance, facilities management, housing, construction or service delivery contracts.\nYou will also possess:\nDemonstrated leadership experience managing multi-site operations and geographically dispersed teams.\nAbility to establish a highly engaged workforce through effective communication, coaching and mentoring to achieve common goals.\nStrong client relationship and stakeholder management skills.\nProven experience leading leaders, developing capability and driving performance outcomes.\nSound commercial acumen, including budget management, forecasting and contract performance.\nExperience managing subcontractors, service providers and operational delivery teams.\nStrong knowledge of safety, compliance and risk management principles.\nExcellent communication, negotiation and problem-solving abilities.\nHigh levels of integrity, accountability and professionalism.\nStrong organisational skills and the ability to manage competing priorities.\nCurrent Driver's Licence.\nHighly Regarded\nTrade qualification, building or property-related background.\nExperience within social housing, facilities management, maintenance or construction environments.\nExposure to government contracts and service delivery frameworks.\nTertiary qualifications in Business, Management, Construction, Property or a related discipline.\nAbout Us\nProgrammed Facility Management is a leading provider of asset management, facilities maintenance and project management services across a multitude of industries.\nWorking with Programmed means becoming part of a business that values its people, prioritises safety and supports career development. We take pride in delivering exceptional outcomes for our clients while fostering a workplace culture built on respect, collaboration and continuous improvement.\nWork With Us\nJoin us on our mission to build outstanding people, strong customers and great communities. Apply today.\nOur Commitment\nProgrammed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate.\nWe welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. 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