Regional Manager

About Opportunity

We are looking for an experienced and commercially driven Regional Manager to lead a portfolio of remote village services contracts in Western Australia.

Overseeing multiple client contracts and sites, including major operations across regional locations, you will provide strategic leadership across integrated catering, cleaning, retail, tavern, and accommodation services supporting hundreds of residents and a large workforce across the portfolio.

As a senior leader within our Facility Management business, you will be accountable for contract performance, financial outcomes, client relationships, governance, operational excellence, and continuous improvement initiatives. Leading a team of Operations Managers, Village Managers, and frontline leaders, you will ensure consistent service delivery standards while fostering a culture of safety, accountability, and customer-focused performance.

This is a highly visible role requiring a strong balance of strategic thinking and operational leadership, with responsibility for driving sustainable growth, strengthening client partnerships, delivering commercial outcomes, and identifying opportunities to enhance resident and customer experiences across multiple locations.

Key Responsibilities of this role

• Provide leadership and oversight across multiple client contracts and remote village operations.
• Lead and support Operations Managers and Village Managers to deliver safe, high-quality, and consistent services across all locations.
• Build and maintain strong relationships with senior client stakeholders, ensuring long-term partnership success.
• Drive portfolio-wide operational excellence, governance, compliance, and service delivery performance.
• Manage financial performance, including P&L accountability, budgeting, forecasting, and cost control.
• Monitor contractual performance against KPIs, service agreements, and commercial objectives.
• Identify and implement continuous improvement and innovation initiatives that enhance resident and customer experiences.
• Prepare and present operational, financial, and performance reporting to internal and external stakeholders.
• Support contract retention, growth opportunities, and strategic business development initiatives.
• Ensure effective workforce planning and capability development across multiple sites and contracts.
• Foster a strong culture of safety, leadership, accountability, and employee engagement.
• Collaborate with internal support teams to achieve operational and commercial objectives.

About You

To succeed in this role, you will bring extensive leadership experience managing large-scale, multi-site services operations within remote village sites services, facilities management hospitality, accommodation, mining, resources, or related sectors.

Your background may include positions such as Regional Manager, Operations Manager, Contract Manager, General Manager, Village Manager, or Senior Operations Leader, where you have successfully led geographically dispersed teams, managed complex client relationships, and delivered strong commercial and operational outcomes across multiple sites or contracts.

You are a strategic and commercially astute leader who can confidently influence stakeholders at all levels while developing high-performing teams and driving continuous improvement across a diverse operational portfolio.

Additionally, you will have:

• Proven experience managing multi-site service delivery operations.
• Strong financial acumen, including P&L management, budgeting, forecasting, and commercial decision-making.
• Experience leading operational leaders and large multidisciplinary workforces across geographically dispersed locations.
• Demonstrated success managing complex client relationships and contractual performance.
• Strong capability preparing and presenting operational, financial, and executive-level reporting.
• Experience driving continuous improvement, innovation, and customer experience initiatives.
• Excellent stakeholder engagement, communication, and influencing skills.
• Ability to balance strategic priorities with operational execution.
• Current unrestricted driver's licence.
• Schedule 26 Statutory Supervisor qualification (highly regarded but not essential).
• Previous experience within mining, resources, remote village, hospitality, or facilities management environments will be highly regarded.

Why You’ll Love Working with Us at Programmed

Some of the key benefits for the position and employment at Programmed, include:

• Attractive pay: Competitive remuneration package.
• Strategic leadership: Lead a portfolio of major resources contracts across multiple clients, sites,
• Influence and impact: Drive operational excellence, contract performance, innovation, and customer experience outcomes across a significant multi-client portfolio.
• Career growth: Join a leading facilities management provider with opportunities to further develop your leadership career.
• Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy's, JB Hi-Fi, BCF, SuperCheap Auto, and many more.
• Investment in you: Access professional development, leadership programs, mentoring, certificates, and training opportunities.
• Your well-being, our priority: Strong safety culture, generous paid parental leave, and access to Employee Assistance Program services for you and your family.

Work With Us

Submit your application today and join us on our mission to build outstanding people, strong customers, and great communities.

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand.

Our Facility Management business unit partners with our valued clients to deliver a comprehensive range of facilities management from small repair work to managing large-scale facilities and infrastructure networks.

We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today.

Our Commitment

Programmed and PERSOL are committed to fostering a safe, inclusive and respectful workplace, underpinned by a culture of zero harm. We value diversity and seek to build a workforce that reflects the communities in which we operate. We welcome applications from people of all cultures, backgrounds, genders, ages, abilities, sexual orientations and life experiences. We also recognise that great candidates come from a range of life stages and circumstances and, where operationally feasible, we welcome discussions regarding flexible working arrangements, including part-time and job-share opportunities. If flexibility would support your success in this role, we encourage you to apply