{"id":1830269,"url":"https://alion.io/job/programmedgroup-service-delivery-coordinator","title":"Service Delivery Coordinator","company":{"id":2265845,"name":"Programmedgroup","domain":"programmed.com.au","url":"https://alion.io/company/programmed","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"PageUp","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":24000,"max_usd":45000,"period":"year","method":"role_country_seniority_unknown","sample_n":13},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-28T11:00:00Z","employer_posted_date":"2026-10-04","last_verified_at":"2026-10-13T00:09:49Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Why You'll Love Working With Us\nSome of the key benefits of joining Programmed include:\nCompetitive salary: Attractive remuneration with annual performance and remuneration reviews\nExclusive employee perks: Access discounts and benefits with over 600 retailers, including Woolworths, Supercheap Auto and many more!\nInvestment in your career: Access to certificates, webinars, mentoring, practical training and ongoing development opportunities\nYour wellbeing matters: A strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including wellbeing initiatives to support you and your family\nJoin a growing team: Be part of an expanding, supportive team within a long-term, nationally significant infrastructure contract with a substantial pipeline of work\nAbout the Opportunity\nFollow a period of successful growth an exciting opportunity has become available for a Service Delivery Coordinator to join Programmed's Facility Management business, supporting our Transpower contract from our Petone office.\nReporting to the National Manager you'll play a critical role in supporting the day-to-day operations of our field teams across three regions. Acting as the central coordination point between technicians, subcontractors, Service Delivery Managers and the customer, you'll ensure maintenance activities are delivered efficiently, accurately and on time.\nKey Responsibilities\nCoordinate reactive and planned maintenance work orders using Maximo and Dynamics 365\nProvide day-to-day operational and administrative support to Service Delivery Managers and facilities services technicians\nCoordinate subcontractors, materials, travel and resources to support service delivery\nManage work order allocation, completion and reporting through the Computerised Maintenance Management System (CMMS)\nProcess vendor invoices, purchase orders, credit card reconciliations, timesheets and cost allocations accurately\nLiaise with customers, subcontractors and internal stakeholders to resolve enquiries and ensure seamless service delivery\nAttend monthly operational meetings with Transpower, prepare meeting minutes and track action items\nParticipate in toolbox meetings and support internal and external audit activities\nAbout You\nYou'll be a highly organised administrator with a passion for supporting operational teams and delivering exceptional customer service.\nTo be successful in this role, you'll demonstrate:\nExperience in an operational support, service coordination or administration role\nStrong administrative skills with excellent attention to detail\nExperience processing invoices, purchase orders, timesheets or operational costs\nProficiency in Microsoft Outlook, Word and Excel\nExperience using CMMS, ERP or work management systems (such as Maximo or Dynamics 365) will be highly regarded\nExcellent written and verbal communication skills\nStrong organisational and time management skills, with the ability to manage multiple priorities\nThe ability to work both independently and collaboratively within a close-knit team\nAbout Us\nProgrammed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining throughout Australia and New Zealand.\nOur Facility Management business partners with valued clients to deliver comprehensive facilities management solutions, from day-to-day maintenance through to the management of large-scale infrastructure networks.\nWe are committed to developing our people, supporting flexible careers and creating a safe, inclusive workplace where everyone can thrive.\nWork With Us\nSubmit your application today and join us on our mission to build outstanding people, strong customers and great communities.\nOur Commitment\nProgrammed and PERSOL are committed to a workplace culture of Zero Harm and encourage this in everything we do.\nWe embrace diversity, inclusion and equality, and strive to build a workforce that reflects the communities in which we operate. We welcome applications from people of all cultures, genders, ages, sexual orientations and abilities.\nTo learn more about working with Programmed and PERSOL, we encourage you to visit our website.","description_format":"text","description_chars":4240,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T12:05:47Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":1,"p_active":0.318,"p_room":0.9,"age_days":13,"expected_fill_days":29,"reasons":["conf:3","agency","stale_co","win:mid"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/programmedgroup-service-delivery-coordinator","json_url":"https://alion.io/job/programmedgroup-service-delivery-coordinator.json","meta":{"generated_at":"2026-10-13T01:05:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1591,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2265845},"rest":"https://alion.io/mcp/rest/get_company?id=2265845"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprogrammedgroup-service-delivery-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprogrammedgroup-service-delivery-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprogrammedgroup-service-delivery-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/programmedgroup-service-delivery-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprogrammedgroup-service-delivery-coordinator"}]}