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The role involves working with ITSM projects and ensuring compliance with ITIL standards while delivering high-quality solutions.\n\nResponsibilities :\n\n- Execute ITSM implementation projects and complete ServiceNow lifecycles.\n\n- Design and develop custom applications in ServiceNow.\n\n- Manage ServiceNow deployments and third-party tool integrations.\n\n- Handle support, maintenance, upgrades, and migrations.\n\n- Apply ITIL standards to evaluate customer needs and industry standards.\n\n- Develop and manage workflows, self-service portals, and service catalogs.\n\n- Work with key ServiceNow features like Business Rules, Client Scripts, and ACLs.\n\n- Manage data loads, event management, and update sets.\n\nRequirements :\n\n- Experience in ITSM implementation projects and ServiceNow lifecycle.\n\n- Knowledge of ServiceNow custom application development and deployment.\n\n- Experience in integrating ServiceNow with third-party tools.\n\n- Proficiency in ServiceNow components: Business Rules, Client Scripts, UI Policies, ACLs, etc.\n\n- Hands-on experience with CMDB, workflows, incident and change management.\n\n- Experience with self-service portals, service catalogs, and workflow development.\n\n- Strong ITIL process knowledge for evaluating customer requirements.\n\nTechnical Skills :\n\n- ServiceNow, ITSM, Custom Application Design, Deployments, Integrations, ITIL, Business Rules, Client Scripts, UI Policies, ACLs, CMDB, Workflows, Incident Management, Change Management, Self-Service Portal, Service Catalog, Flow Designers, Transform Maps, Transform Scripts, Event Management\nSkills\nServiceNow, ITIL, ITSM, Incident Management, Change Management, ServiceNow Implementation, Business Rules Engine, CMDB, Workflows","description_format":"text","description_chars":2072,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Development Services","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-13T10:38:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["seen:1","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/programming-com-servicenow-engineer-2","json_url":"https://alion.io/job/programming-com-servicenow-engineer-2.json","meta":{"generated_at":"2026-10-15T21:18:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3806591},"rest":"https://alion.io/mcp/rest/get_company?id=3806591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprogramming-com-servicenow-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprogramming-com-servicenow-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprogramming-com-servicenow-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/programming-com-servicenow-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprogramming-com-servicenow-engineer-2"}]}