{"id":1454222,"url":"https://alion.io/job/progress-software-software-engineer-principal-1","title":"Software Engineer, Principal 1","company":{"id":9210,"name":"Progress Software","domain":"progress.com","url":"https://alion.io/company/progress-software","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":59000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":51},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentforce","optional":false},{"name":"Apex","optional":false},{"name":"CI/CD","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"Agile","optional":true},{"name":"Copado","optional":true},{"name":"GitHub","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-09-29T07:59:23Z","employer_posted_date":null,"last_verified_at":"2026-09-29T07:59:23Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experience with agility and ease.\n\nWe're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Principal Software Engineer (Salesforce) and help us do what we do best: propelling business forward.  Know more about us.\n\nWe're looking for a Salesforce Technical Lead to join our Enterprise Applications and Data team. In this role, you will lead the design, development, support, and evolution of applications that power our Customer Success, Technical Support and Customer Experience operations. This is a hands-on technical role focused on Salesforce Service Cloud, Experience Cloud, enterprise integrations, knowledge management and AI-enabled customer support solutions. The ideal candidate will be equally comfortable leading technical delivery, developing solutions, troubleshooting complex issues, and partnering with business stakeholders to continuously improve customer and support experiences.\n\nA successful candidate must be highly self-sufficient, capable of quickly understanding complex business processes, reverse-engineering existing applications, identifying technical dependencies, and delivering scalable solutions with minimal supervision.\n\nIn This Role You Will\n\nLead the technical design, development, deployment, and support of Salesforce Service Cloud and Experience Cloud solutions.\nDesign and implement customer-facing experiences including support portals, knowledge bases, case management workflows and digital engagement capabilities.\nDevelop custom Salesforce solutions using Apex, Lightning Web Components (LWC), Flow, SOQL, Platform Events, Salesforce APIs, and related technologies.\nLead technical delivery initiatives from requirements through deployment and production support leveraging AI-assisted engineering tools to improve software quality, testing, troubleshooting, documentation, and developer productivity.\nEvaluate and implement Salesforce AI capabilities including Agentforce, Einstein, and other AI-powered customer support solutions where they provide measurable business value.\nDesign and support integrations between Salesforce, Gainsight, Coveo and other enterprise applications.\nPartner with architects to evaluate solution designs, identify risks, recommend implementation approaches, and ensure platform scalability.\nReverse engineer existing applications, integrations, data models, and business processes to understand system behavior and technical constraints.\nTroubleshoot and resolve complex production issues across Salesforce, managed packages, integrations, automation, and external systems.\nDrive adoption of engineering best practices including code reviews, test automation, secure development, and platform governance.\nMentor developers and administrators through technical leadership, coaching, and knowledge sharing.\nSupport modern DevOps practices including source control, CI/CD pipelines, deployment automation, release management, and environment strategy.\nCollaborate with Product Owners, Business Analysts, Support Operations, Security, Data Engineering, and Architecture teams to deliver high-quality business outcomes.\n\nYour Background\n\n10+ years of Salesforce experience supporting enterprise-scale environments with complex business processes and integrations.\n3+ years leading technical delivery teams or acting as a Salesforce Technical Lead.\nStrong hands-on experience with Apex, Lightning Web Components (LWC), Flow, SOQL, Salesforce APIs, integration patterns, and platform development.\nDeep expertise in Salesforce Service Cloud including Case Management, Omni-Channel, Entitlements, Knowledge, SLAs, Email-to-Case, and Digital Engagement.\nStrong experience with Salesforce Experience Cloud including partner, customer, and self-service portals.\nAI-first engineering mindset and interest in responsibly leveraging AI to improve engineering productivity and business outcomes.\nExperience designing and supporting integrations between Salesforce and enterprise applications.\nExperience troubleshooting and resolving complex production issues across Salesforce and integrated platforms.\nExperience with CI/CD methodologies, deployment automation, and DevOps best practices.\nExperience supporting customer support operations, customer success processes, case management, and knowledge management solutions.\nExperience with Gainsight and Coveo is a plus.\nAbility to quickly understand unfamiliar applications, business processes, and integrations with minimal guidance.\nStrong technical leadership skills with the ability to influence design decisions while remaining hands-on with implementation.\nFamiliarity with Agile delivery methodologies, Jira, GitHub, Copado, Salesforce DX, and modern software engineering practices.\nBachelor's degree in a related field or equivalent practical experience.\n\nNice To Have\n\nExperience with Salesforce Sales Cloud.\nExperience with Salesforce CPQ and Quote-to-Cash processes.\nSalesforce Platform Developer I or II\nSalesforce Application Architect or System Architect certification\n\nSoft Skills\n\nStrong customer-centric mindset with a passion for improving customer experience and support outcomes.\nStrong communication skills with the ability to work effectively across technical and non-technical audiences.\nOwnership, accountability, and follow-through.\nCollaborative mindset and ability to work effectively across Product, Customer Success, Support, Engineering, Security, Architecture, and business teams.\nIntegrity, transparency, and sound judgment when managing technical risk and change.\n\nCompensation\n\nIf this sounds like you and fits your experience and career goals, we'd be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with, and also to enjoy: \n\nCompetitive remuneration package \nEmployee Stock Purchase Plan Enrolment \n\nVacation, Family, and Health \n\n30 days of earned leave\nAn extra day off for your birthday\nVarious other leaves like marriage leave, casual leave, maternity leave, and paternity leave\nPremium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, and life insurance coverage\nProfessional development reimbursement  \nInterest subsidy on loans - either vehicle or personal loans.\n\nApply Now !","description_format":"text","description_chars":6575,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Insurance coverage","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Government","Professional Services","Software"],"lifecycle":[{"event":"open","at":"2026-09-29T09:00:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":36,"reasons":["seen:3","win:early"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/progress-software-software-engineer-principal-1","json_url":"https://alion.io/job/progress-software-software-engineer-principal-1.json","meta":{"generated_at":"2026-10-04T02:38:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3851,"day_limit":5000,"remaining_today":1149,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}