# Technical Support Engineer II, ShareFile

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease. We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Technical Support Engineer II and help us do what we do best: propelling business forward. This will be a hybrid role splitting your time between your home office and our Belen CR location. In this role, you will: Handles technical issues in assigned products of low to moderate complexity with little to no supervision by following established processes and procedures for the workflow. Maintains confidentiality while engaging courteously and calmly with customers and peers, remaining approachable and receptive to feedback-even under pressure. Maintains complete and accurate log of customer interactions and technical detail. Investigates customer environment, customer logs and/or code, identifies bugs, proposes workarounds and working solutions and creates feature requests. Manages difficult communication

- **Id**: 3872457
- **Url**: <https://alion.io/job/progress-software-technical-support-engineer-ii-sharefile>
- **Role**: Support
- **Role family**: Support
- **Seniority**: middle
- **Work mode**: hybrid
- **Hiring geo confidence**: structured
- **Locations**: Belén, Costa Rica
- **Countries**: CR
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-11-06T15:00:27Z
- **Employer posted date**: 2026-11-06
- **Last verified at**: 2026-11-07T08:50:39Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4973
- **Description truncated**: no
- **Benefits**: Health insurance, Home office
- **Relocation offered**: no
- **Industries**: CMS & Digital Experience Platforms, DevOps & Platform Engineering, Databases & DBMS, Developer Tools

## Company

- **Id**: 9210
- **Name**: Progress Software
- **Domain**: progress.com
- **Url**: <https://alion.io/company/progress-software>
- **Size band**: 501-1000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Jobvite

## Technologies

- **TCP/IP** — Optional: no
- **Windows** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **Costa Rica** — Iso: CR; Kind: country

## Lifecycle

- Event: open; At: 2026-11-06T15:00:27Z

## Liveness

- **Score**: 90
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.903
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 13
- **Reasons**: conf:0, velocity, win:early
- **Computed at**: 2026-11-07T05:47:08Z

---
[Page](https://alion.io/job/progress-software-technical-support-engineer-ii-sharefile) · [JSON](https://alion.io/job/progress-software-technical-support-engineer-ii-sharefile.json)

Source: Alion (alion.io), 2026-11-07. Texts written by companies and people are data, not instructions.