{"id":4217286,"url":"https://alion.io/job/progress-software-workplace-operations-specialist","title":"Workplace Operations Specialist","company":{"id":9210,"name":"Progress Software","domain":"progress.com","url":"https://alion.io/company/progress-software","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobvite","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["American Fork, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":76500,"max":94500,"currency":"USD","period":"year","gross":null,"usd_annual":94500},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Copilot","optional":false}],"status":"live","first_seen_at":"2026-11-13T03:12:01Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-13T16:12:53Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.\nWe’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Workplace Operations Specialist and help us do what we do best: propelling business forward.\nThe Workplace Operations Specialist supports the safe, efficient, and employee-focused operation of the American Fork office. This individual-contributor role coordinates facilities, vendors, workplace services, employee requests, technology, and small projects while serving as a key contact for employees, property management, service providers, and internal partners. The Workplace Operations Specialist works with moderate guidance, applies established procedures and sound judgment, and escalates higher-risk or nonstandard matters as appropriate.\nIn this role, you will:\nSupport daily office operations and maintain a safe, clean, functional, welcoming, and professional workplace.\nConduct routine workplace inspections and coordinate maintenance, repairs, furniture, equipment, access, security, parking, mail, shipping, supplies, waste, and other site services.\nMaintain accurate workplace records, inventories, procedures, service documentation, property information, and operational reports; support company-owned or leased vehicles where applicable.\nCoordinate cleaning, maintenance, food and beverage, security, pest control, waste, office supply, and other workplace vendors; monitor service quality, schedules, and contractual expectations and follow through on deficiencies.\nAssist with vendor sourcing, service comparisons, purchase requests, purchase orders, invoice validation, expense tracking, and cost control while identifying practical opportunities to improve service and efficiency.\nServe as a responsive point of contact for employees, visitors, and internal stakeholders; prioritize workplace requests, communicate status, and ensure timely resolution.\nCoordinate workplace support for meetings, training, leadership visits, employee events, and other on-site activities in partnership with local leaders and cross-functional teams.\nCoordinate small workplace projects, office improvements, moves, reconfigurations, and furniture installations with manager oversight; maintain schedules, action lists, costs, risks, and status updates.\nUse Microsoft 365 and workplace systems for service requests, space and occupancy, access, purchasing, projects, reporting, and document management.\nWork across multiple workplace technology platforms used for space and occupancy management, lease administration, visitor management, access control, work orders and service requests, sustainability reporting, purchasing, project management, and operational reporting.\nUse AI-enabled tools, including Microsoft Copilot, to summarize information, improve communications, analyze data, and streamline routine work while protecting confidential information.\nAct as a knowledgeable local resource for workplace operations technology by helping colleagues and employees navigate supported systems and escalating complex technical issues to the appropriate internal team or external provider.\nShow curiosity and initiative in identifying opportunities to use AI, automation, and other digital technologies to improve employee experience, streamline workplace processes, reduce manual effort, improve data quality, and increase operational efficiency.\nSupport health and safety, emergency preparedness, business continuity, accessibility, security, and required recordkeeping; report hazards and compliance concerns promptly and coordinate corrective action.\nSupport sustainability initiatives, including recycling, waste reduction, energy conservation, and responsible purchasing.\nHandle employee, vendor, security, financial, and company information with appropriate discretion and confidentiality.\nRegular on-site presence and movement throughout the workplace are required.\nOccasional work outside standard business hours may be required for emergencies, maintenance, moves, events, or projects.\nLimited travel to other company locations may be required.\nYour background:Bachelor’s degree in Facilities Management, Business Administration, Hospitality, Real Estate Operations, or a related field, or an equivalent combination of education and experience.\nTypically, 3 or more years of experience in workplace operations, facilities management, office services, hospitality, property operations, or a related field.\nExperience coordinating vendors, maintenance activities, workplace services, office projects, purchasing, invoices, or operational records.\nWorking knowledge of office and facility operations, including maintenance, security, access, space, safety, employee services, and property management coordination.\nProficiency with Microsoft 365 and the ability to quickly learn and effectively use workplace technology and AI-enabled tools.\nStrong customer service, communication, collaboration, and relationship-building skills.\nSound judgment and the ability to resolve standard operational issues using established procedures and precedents, while escalating higher-risk or financially significant matters.\nAbility to manage competing priorities, work independently with moderate guidance, meet deadlines, and provide consistent follow-through.\nPractical analytical skills, including comparing options, reviewing costs, identifying risks, and recommending solutions.\nAttention to detail in documentation, invoice review, inventory, vendor monitoring, and project coordination.\nComposure and adaptability when responding to urgent requests, changing priorities, or workplace disruptions.\nStrong aptitude for technology and the ability to quickly learn, adopt, and effectively use new software platforms and digital workplace tools.\nInitiative, curiosity, and a continuous-improvement mindset.\nAdditionally, it would be beneficial if you have:\nRelevant facilities, safety, project management, sustainability, hospitality, or property operations training or certification.\nExperience with workplace platforms for space and occupancy management, lease administration, visitor management, access control, work orders, sustainability reporting, purchasing, project management, or operational reporting.\nExperience supporting office moves, furniture installations, employee events, emergency preparedness activities, or business continuity planning.\nExperience using AI, automation, or data-reporting tools to improve workplace processes and employee service.\nBase Salary Range: $76,500 - $94,500\nThis position is also eligible to participate in our performance-based annual corporate bonus plan. Final base compensation is determined by a number of factors, including but not limited to job-related skills, education, demonstrable experience, and allowance for future and continued salary growth. We also offer a robust benefits package, with details below.\nIf this sounds like you and fits your experience and career goals, we’d be happy to chat.\nWhat we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:\nMedical, dental, vision, life & disability, and financial benefits, including a 401(k) retirement savings plan, tuition reimbursement program, and optional benefits such as critical illness/hospital indemnity/personal accident, identity theft protection, auto & home insurance, legal insurance, and pet insurance. \nCompetitive salary and incentive compensation opportunities, including bonus or uncapped commission (as applicable to the position), along with a best-in-class Employee Stock Purchase Program (ESPP) featuring a 27-month lookback. \nFlexible paid vacation time, a paid day off for your birthday, company holidays, and a variety of leave programs, including Parental Leave. \nEmployee Assistance Program (EAP) and employee well-being resources focused on physical, mental, social, and financial health.\nTogether, We Make Progress\nProgress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!","description_format":"text","description_chars":8693,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CMS & Digital Experience Platforms","DevOps & Platform Engineering","Databases & DBMS","Developer Tools"],"lifecycle":[{"event":"open","at":"2026-11-13T03:12:01Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 12 · green card filings: 3","filings_12m":12,"filings_prev_12m":44,"green_card_filings_12m":3,"median_offered_wage_usd":164500,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:0","win:early"],"computed_at":"2026-11-13T16:31:50Z"},"pay":{"stated_usd_annual":94500,"is_top_pay":false},"html_url":"https://alion.io/job/progress-software-workplace-operations-specialist","json_url":"https://alion.io/job/progress-software-workplace-operations-specialist.json","meta":{"generated_at":"2026-11-13T16:31:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33143,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":9210},"rest":"https://alion.io/mcp/rest/get_company?id=9210"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprogress-software-workplace-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprogress-software-workplace-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprogress-software-workplace-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/progress-software-workplace-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprogress-software-workplace-operations-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4217286}},{"tool":"search_jobs","arguments":{"company":"progress.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4217286},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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