{"id":2685967,"url":"https://alion.io/job/progressive-automations-technical-support-engineer-mechanical-electrical-or-mechatronic-100-remote","title":"Technical Support Engineer (Mechanical, Electrical, or Mechatronic)- 100% Remote","company":{"id":1714862,"name":"Progressive Automations","domain":"progressiveautomations.ca","url":"https://alion.io/company/progressiveautomations","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":5,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"contractor","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Argentina"],"countries":["AR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":96000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-13T22:11:55Z","employer_posted_date":"2026-05-13","last_verified_at":"2026-10-20T19:18:03Z","board_verified":true,"closed_at":null,"days_open":159,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":159},"description":"Progressive Automations is one of the top manufacturers and distributors of linear actuators and home/office automation. We have over a decade of experience in the industry and are quickly growing. Our goal is to lead the industry in innovation while bringing you premium quality products at an affordable price. Our creative, energetic and innovative team has the experience of working together with different customers, from automation enthusiasts, hobbyists to large scale partners. We are constantly developing our skills and knowledge of the industry while we also make sure to have a bit of fun in life!\n 100% remote · Full-time (40 hrs/week) · Pacific Time hours\nProgressive Automations builds linear actuators and motion systems for everyone from weekend hobbyists to large OEM partners. We've been at it for over a decade and we're growing fast.\nWe're hiring an engineer who genuinely likes helping people figure things out. You'll be the person customers reach when an actuator isn't behaving, a control board is wired wrong, or they're not sure which product fits their build. You'll also field plenty of general questions - order status, specs, \"which one do I need?\" Some questions are simple, some are genuinely interesting engineering puzzles, and you'll handle the full range.\nWhat you'll actually do\nAnswer both technical problems and general inquiries - troubleshooting, specs, order questions, and \"which product is right for me?\" - over tickets, email, chat, and phone calls\nDiagnose issues with actuators, control systems, DC motors, and wiring - and explain the fix in plain language\nMake sure customers end up with everything they need to succeed - asking the right questions (\"How are you controlling this?\", \"Do you have a power supply for that?\") so they're not missing a piece\nFlag bad datasheets, broken website info, and recurring product issues so we can fix them at the source\nHit our response-time targets without making customers feel rushed\nYou'll report to and learn from our B2C Technical Lead, so you're not figuring it out alone.\nWhat you need\nA diploma or degree in Electronics, Mechanical, or Mechatronics Engineering (or equivalent experience)\nComfort reading wiring diagrams and reasoning about how mechanical/electrical systems actually work\nEnglish at C1 level or higher - this role is conducted 100% in English, in writing and on the phone. 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