{"id":1140179,"url":"https://alion.io/job/progresssoft-associate-support-engineers-induction","title":"Associate Support Engineers - Induction","company":{"id":49341,"name":"ProgressSoft","domain":"progressoft.com","url":"https://alion.io/company/progresssoft","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workable","truth_index":{"grade":"D","score":51,"open_postings":28,"ghost_share":0.821,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":321},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Tomcat","optional":false},{"name":"Docker","optional":false},{"name":"Kubernetes","optional":false},{"name":"MS SQL","optional":false},{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Windows","optional":false},{"name":"Java","optional":true}],"status":"live","first_seen_at":"2026-09-23T10:39:05Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T13:46:08Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"We are looking to recruit Associate Support Engineers who will receive an intensive training in the field of Support & Implementation and its related technologies and will be involved in providing remote IT technical liaison during the shift, in addition to providing support and network administration to the customers and troubleshooting issues over the phone/emails and onsite whenever needed.\nResponsibilities:\nProvide first-line support for the helpdesk and all associated processes.\nProvide tier-one telephone support for software applications.\nProvide Basic troubleshooting for software problems covered in training.\nUtilize help desk software to keep an accurate account of all incoming calls, opened incidents, and requests.\nRoute calls and notify technicians of any critical situation requiring immediate attention.\nMaintain the proper skills necessary to interface with a variety of users regarding specific problems.\nTroubleshoot and provide appropriate solutions to problems.\nServe as a liaison between customers and the technical department.\nMaintain client confidence and protects operations by keeping information confidential.\nContribute to team effort by accomplishing related results as needed.\nPerform any other related duties incidental to the work.\nRequirements:\n Fresh graduates - up to one year of experience.\nBSc degree in computer information system or any related field.\nWillingness to work on different shifts either from (04:30PM - 1:00AM) or (12:00AM - 08:30AM) or (8:00AM - 5:30PM).\nWilling to travel and work extra hours when needed.\nWilling to relocate as needed.\nExcellent written and verbal communication skills (Arabic & English languages).\n Knowledge of Database engines (Oracle, MS-SQL, Postgres).\nKnowledge of Operating Systems (Unix/Linux and Windows).\nKnowledge of Cloud Infrastructure Tools (Docker & Kubernetes) and DevOps Techniques.\nKnowledge of Application servers (Apache Tomcat, WebLogic, and WebSphere).\nFamiliar with Networking, HA & Disaster Recovery, and Backup & Recovery strategies.\nStrong customer service and excellent interpersonal skills.\nAbility to listen and understand what is being described by the end user as well as the ability to explain problem resolutions when necessary.\nWork with integrity and ethics.\nUphold organization values.\nShow respect and sensitivity for cultural differences.","description_format":"text","description_chars":2354,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Arabic","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Financial Services","Payments"],"lifecycle":[{"event":"open","at":"2026-09-23T10:39:05Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-09-23T15:56:04Z"},"pay":null,"html_url":"https://alion.io/job/progresssoft-associate-support-engineers-induction","json_url":"https://alion.io/job/progresssoft-associate-support-engineers-induction.json","meta":{"generated_at":"2026-09-23T15:56:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}