{"id":397464,"url":"https://alion.io/job/progresssoft-business-operations-coordinator","title":"Business Operations Coordinator","company":{"id":49341,"name":"ProgressSoft","domain":"progressoft.com","url":"https://alion.io/company/progresssoft","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"C","score":61,"open_postings":37,"ghost_share":0.649,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Amman, Jordan"],"countries":["JO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":20000,"period":"year","method":null,"sample_n":15479},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-20T00:00:00Z","employer_posted_date":"2026-08-20","last_verified_at":"2026-11-13T03:05:36Z","board_verified":true,"closed_at":null,"days_open":85,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":84},"description":"The Business Operations Coordinator provides operational and commercial support throughout the customer lifecycle by coordinating collections, commercial documentation, bank guarantees, performance bonds, invoicing readiness, and customer-related administrative activities. The role works closely with Business Development, Operations, Project Management, Accounting, customers, and banking institutions to ensure efficient execution of commercial processes, timely collections, and compliance with contractual obligations.\nResponsibilities\nMonitor customer payment schedules and follow up on outstanding receivables to ensure timely collections.\nCoordinate with customers regarding invoices, payment status, purchase orders, and payment-related documentation.\nCollaborate with Accounting to reconcile customer payments and resolve billing discrepancies.\nPrepare aging reports and escalate collection risks when necessary.\nCoordinate with Business Development, Operations, Project Managers and Accounting to ensure contractual milestones are achieved and all requirements for invoicing and collections are met.\nPrepare commercial reports and dashboards covering collections, outstanding receivables, bank guarantees, contractual commitments, and other operational KPIs.\nEnsure compliance with internal policies, contractual obligations, and company procedures while maintaining a high level of confidentiality.\nEstablish collection action plans for overdue accounts.\nInvestigate reasons for delayed or withheld payments and, accordingly, identify recurring causes of payment delays.\nProactively flag discrepancies or delays between contractual milestones, invoicing, and collections to the relevant Project Manager, Accounting contact, or Account Manager before they escalate.\nRequirements\nBachelor's degree in Business Administration, Finance, Accounting, Banking, Economics, or a related field.\n1-3 years of relevant experience in business operations, commercial support, finance operations, collections, contract administration, or a similar role.\nExperience in the software, technology, or fintech industry is preferred.\nExperience coordinating across cross-functional teams (e.g., project delivery, finance, and sales/account management) in a B2B or project-based environment.\nExperience in customer collections and accounts receivable processes, purchase orders, and invoicing processes.\nExperience with commercial contracts, documentation, bank guarantees, and performance bonds.\nProficiency in Microsoft Office applications, particularly Excel, with ERP and CRM systems as an advantage.\nExcellent organizational and coordination skills, with the ability to manage multiple priorities and deadlines.\nStrong communication, interpersonal, negotiation, and follow-up abilities.\nHigh attention to detail and accuracy, combined with strong analytical and reporting skills.\nCustomer-focused with strong problem-solving capabilities.\nProficiency in written and verbal communication in the Arabic and English 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