# Support & Implementation Engineer

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels. Responsibilities Implement and install solutions at customer's infrastructure platforms. Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers. Act positively and respond promptly to the customer’s requests/tickets. Prepare, review and ensure the accuracy of technical documentation. Conduct Preventive / Corrective Maintenance visits. Perform any other job-related duties related to work. Requirements Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field. At least 2 years experience in a similar field. Willing to travel and work extra hours when needed. Experience in database engines (Oracle, MS-SQL, and PostgreSQL). Experience in operating systems (Linux and MS Windows).

- **Id**: 558147
- **Url**: <https://alion.io/job/progresssoft-support-implementation-engineer-5>
- **Role**: Solutions
- **Role family**: Solutions
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Amman, Jordan
- **Countries**: JO
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-09-06T00:00:00Z
- **Employer posted date**: 2026-09-06
- **Last verified at**: 2026-11-15T04:11:55Z
- **Board verified**: yes
- **Days open**: 70
- **Description format**: text
- **Description chars**: 2508
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Financial Software & Embedded Finance

## Company

- **Id**: 49341
- **Name**: ProgressSoft
- **Domain**: progressoft.com
- **Url**: <https://alion.io/company/progresssoft>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workable

### Truth index

- **Grade**: C
- **Score**: 62
- **Open postings**: 38
- **Ghost share**: 0.632
- **Stale share**: 0
- **Repost share**: 0
- **Computed at**: 2026-11-15T07:52:55Z

## Salary estimate

- **Min usd**: 22000
- **Max usd**: 61000
- **Period**: year
- **Sample n**: 6503

## Technologies

- **Ansible** — Optional: no
- **Apache Tomcat** — Optional: no
- **CI/CD** — Optional: no
- **Helm** — Optional: no
- **Kubernetes** — Optional: no
- **LDAP** — Optional: no
- **MS SQL** — Optional: no
- **Nomad** — Optional: no
- **Oracle** — Optional: no
- **PostgreSQL** — Optional: no
- **Windows** — Optional: no
- **AWS** — Optional: yes
- **Azure** — Optional: yes
- **GCP** — Optional: yes
- **HashiCorp Vault** — Optional: yes
- **Java** — Optional: yes
- **Keycloak** — Optional: yes
- **MySQL** — Optional: yes
- **PKI** — Optional: yes

## Trust

- **Level**: ok
- **Repost count**: 0
- **Flags**: company_stale
- **Days open**: 69

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Lifecycle

- Event: open; At: 2026-09-09T00:42:36Z

## Liveness

- **Score**: 5
- **Band**: cold
- **Label**: Long shot
- **P open**: 1
- **P active**: 0.144
- **P room**: 0.35
- **Age days**: 70
- **Expected fill days**: 27
- **Reasons**: conf:3, stale_co, evergreen, win:tail
- **Computed at**: 2026-11-15T07:52:55Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.