{"id":3148690,"url":"https://alion.io/job/progyny-operations-enablement-associate","title":"Operations & Enablement Associate","company":{"id":174570,"name":"Progyny","domain":"progyny.com","url":"https://alion.io/company/progyny","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-29T07:49:40Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Thank you for considering Progyny!\nAs an Operations & Enablement Associate, you will provide embedded operational support across an assigned client market within Progyny's Client Success & Solutions organization. Partnering closely with Client Success Managers (CSMs) and your Market Leader, you will keep client commitments moving, maintain accurate account records, and surface patterns and risks that need attention - giving CSMs the space to focus on strategic client relationships and giving the Market Leader a reliable, current view of market priorities.\nThis role sits within a growing Operations & Enablement function and reports to the Director of CS Operations & Enablement. It is well-suited to someone who is organized, proactive, and energized by making complex environments run more smoothly - someone who takes ownership of the details so others can operate at a higher level.\nWhat you'll do...\nOperational Coordination & Follow-Through\nTrack client-related requests, action items, and internal commitments across your market - coordinating with internal teams to clarify ownership, timelines, and next steps through to completion\nMonitor outstanding work to identify delays, recurring issues, and emerging risks, keeping CSMs and the Market Leader informed with clear, timely updates\nGather and organize information on client issues to support timely review, resolution, and escalation when needed, so CSMs enter every situation already oriented\nAccount Record Integrity & Market Intelligence\nMaintain and regularly audit client account and contact records, ensuring that key interactions, decisions, and account history are accurate, complete, and current\nPrepare account summaries ahead of client meetings, renewals, and coverage transitions - drawing on the account record so the CSM or incoming owner walks in prepared\nCompile reports on client activity and operational trends across the market, identifying patterns and recurring challenges that help leadership prioritize where attention and resources are needed\nMarket Leader Partnership & Market Coordination\nPartner with the Market Leader to track market priorities, client milestones, and team initiatives - providing consistent updates on progress, commitments, and risks\nPrepare materials for team operating reviews and leadership meetings, document action items, and coordinate follow-through on leadership priorities\nSupport coverage planning and account handoffs during leaves or team transitions, identifying gaps and competing deadlines for leadership review in advance\nYou will also contribute to cross-team operational projects - such as maintaining shared team resources, updating process documentation, and improving operational workflows - in alignment with priorities set by CS Operations & Enablement leadership.\nAbout you...\nBachelor's degree or relevant experience in client success, customer support, operations, or a related business field\nStrong organizational skills and attention to detail - you manage competing priorities, maintain accurate records, and follow through reliably without being reminded\nClear written and verbal communication skills, with the ability to summarize complex situations, document decisions, and build effective working relationships across teams\nComfortable working with data - you can use reports and summaries to identify trends, validate information, and translate findings into clear, actionable updates for leadership\nProficiency in or willingness to learn CRM platforms (Salesforce experience a plus), Microsoft Office, and the tools and systems used to manage client work and shared content\nSound judgment about when to resolve something independently, when to loop in a CSM, and when to escalate to leadership\nProactive by default - you identify what needs to happen next without being asked, follow up persistently and professionally, and handle confidential information with discretion\nPlease note: This is not a digital nomad or remote international position; candidates must be based in the United States. Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.\nAbout Progyny:\nProgyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.\nOur benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.\nOur mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.\nHeadquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.\nOur perks:\nFamily friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group \nMenopause and midlife care\nHealth, dental, vision and life insurance options for employees and family \nFree in-person, virtual and text-based mental health and wellness support \nPaid time off, including vacation, sick leave, personal days and summer flex time \nCompany equity \nBonus program \n401(k) plan with company match\nAccess to on-demand legal and financial advice \nLearning and development programs to help you grow professionally and a mentorship program\nCompany social events to include annual volunteer day and donation matching\nFlex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office \nIn compliance with New York City's Wage Transparency Law, the annual salary [wage] range for NYC-based applicants is:$60,000 - $80,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.\nProgyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.\nIf you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to .","description_format":"text","description_chars":7525,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Life insurance","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fertility & IVF","Health Insurance & Benefits"],"lifecycle":[{"event":"open","at":"2026-10-23T11:24:33Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 13","filings_12m":13,"filings_prev_12m":17,"green_card_filings_12m":0,"median_offered_wage_usd":162500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.851,"p_room":1,"age_days":7,"expected_fill_days":41,"reasons":["conf:8","win:early"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/progyny-operations-enablement-associate","json_url":"https://alion.io/job/progyny-operations-enablement-associate.json","meta":{"generated_at":"2026-10-29T15:58:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23834,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":174570},"rest":"https://alion.io/mcp/rest/get_company?id=174570"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprogyny-operations-enablement-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprogyny-operations-enablement-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprogyny-operations-enablement-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/progyny-operations-enablement-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprogyny-operations-enablement-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3148690}},{"tool":"search_jobs","arguments":{"company":"progyny.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3148690},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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