Senior Client Onboarding Manager
Thank you for considering Progyny!
Progyny is looking for a motivated Senior Client Onboarding Manager to lead internal and external stakeholders throughout our benefit implementation process.
The Senior Client Onboarding Manager will be responsible for driving smooth client implementations that exceed our clients’ expectations. We are looking for a natural leader who is smart, innovative, and detail oriented. This individual will play a key role in guiding new clients through the onboarding process to ensure the successful integration of Progyny’s products and services. The ideal candidate will have experience navigating complex benefits programs and managing client relationships for large and strategic accounts.
(This is not a software implementations role)
What you’ll do…
The Senior Client Onboarding Manager will serve as both a player and a coach, leading by example while managing a portfolio of new client implementations and strategic projects.
This role is responsible for:
Overseeing projects from initiation through completion, ensuring seamless coordination across the onboarding team and cross-functional partners
Managing both on-cycle and off-cycle implementations, ensuring timelines, deliverables, and client expectations are consistently met
Driving client implementations that exceed client expectations with minimal guidance and oversight from their direct manager
Identifying gaps and optimizing work processes that help the team overcome gaps to support client implementations in accordance with: Business requirements, Partnership requirements, Client requirements
Communicating organizational processes both internally and externally (within the team, across departments, with external parties)
Managing integrations with client-specific partners (carriers and vendors) that support a collaborative partnership and positive client and member experience during implementation and following the benefit go live
Including successful claims processing integration
Maintaining accurate, real-time reporting on all current implementation activities including communicating risks and abrasions to their direct manager
Partnering with a team of Associate Onboarding Manager (s) and/or Onboarding Manager(s) within the department.
The Senior Onboarding Manager is responsible for:
Training, coaching and mentoring team members on the implementation process and best practice adoption
Organizing team effort, identifying, and communicating team priorities, and motivating team members to achieve team goals
About you...
Minimum six years’ experience in a similar role with proven track record of success
Experience working in a healthcare / benefit environment preferred
Bachelor's degree required
Master’s degree, PMP Certification, or similar certifications is a plus
Experience supporting Taft-Hartley Fund, and/or public sector clients is a plus
Demonstrated implementation management skills including leadership, communication, customer management, project management
Please note: Progyny is unable to provide visa sponsorship for this position. Candidates must be authorized to work in United States without the need for sponsorship, now or in the future.
About Progyny:
Progyny (Nasdaq: PGNY) is a global leader in women’s health and family building solutions, trusted by the nation’s leading employers, health plans and benefit purchasers. We envision a world where everyone can realize dreams of family and ideal health. Our outcomes prove that comprehensive, inclusive and intentionally designed solutions simultaneously benefit employers, patients and physicians.
Our benefits solution empowers patients with concierge support, coaching, education, and digital tools; provides access to a premier network of fertility and women's health specialists who use the latest science and technologies; drives optimal clinical outcomes; and reduces healthcare costs.
Our mission is to empower healthier, supported journeys through transformative fertility, family building and women’s health benefits.
Headquartered in New York City, Progyny has been recognized for its leadership and growth as a TIME100 Most Influential Company, CNBC Disruptor 50, Modern Healthcare's Best Places to Work in Healthcare, Forbes' Best Employers, Financial Times Fastest Growing Companies, Inc. 5000, Inc. Power Partners, and Crain's Fast 50 for NYC. For more information, visit www.progyny.com.
Our perks:
Family friendly benefits: Paid family and parental leave, preconception, fertility and family building benefits (including egg freezing, IVF, and adoption support), family and pet care fund, and Parents’ Employee Affiliation Group
Menopause and midlife care
Health, dental, vision and life insurance options for employees and family
Free in-person, virtual and text-based mental health and wellness support
Paid time off, including vacation, sick leave, personal days and summer flex time
Company equity
Bonus program
401(k) plan with company match
Access to on-demand legal and financial advice
Learning and development programs to help you grow professionally and a mentorship program
Company social events to include annual volunteer day and donation matching
Flex days (3 days a week in the office) and onsite meals and snacks for employees reporting into our NY office
In compliance with New York City's Wage Transparency Law, the hourly salary [wage] range for NYC-based applicants is:$90,000 - 110,000. There are a variety of factors that go into determining a salary range, including but not limited to external market benchmark data, geographic location, and years of experience sought/required. Progyny offers a total compensation package comprised of base salary, cash bonus, and equity.
Progyny is proud to be an Equal Opportunity and Affirmative Action employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce. All qualified applicants will receive consideration for employment without regard to race, creed, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, genetic information, marital status, pregnancy or related condition, status as a protected veteran, criminal history consistent with legal requirements or any other basis protected by law.
If you are an individual with a disability and need assistance or an accommodation during the recruiting process, please send an e-mail to [email protected].