{"id":2888463,"url":"https://alion.io/job/prohuman-it-service-portfolio-coordinator","title":"IT Service Portfolio Coordinator","company":{"id":4449829,"name":"Prohuman","domain":"prohuman.co.rs","url":"https://alion.io/company/prohuman","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belgrade, Serbia"],"countries":["RS"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15500,"max_usd":33000,"period":"year","method":null,"sample_n":14242},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Power Automate","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-10-20T00:00:00Z","employer_posted_date":null,"last_verified_at":"2026-10-20T00:00:00Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"On behalf of our client, we are looking for a detail-oriented and proactive IT Service Portfolio Coordinator to support the development and ongoing maintenance of a comprehensive IT Service Product Portfolio on SharePoint.\n\nIn this role, you will be responsible for coordinating portfolio-related activities across Technology and Product Management teams, ensuring high-quality documentation, structured content management, and accurate service portfolio governance. Acting as a central point of contact between stakeholders, you will help drive the successful maintenance and continuous improvement of the IT service catalogue while ensuring consistency, transparency, and operational efficiency.\n\n Key Responsibilities\nStakeholder Coordination & Data Collection\n\nCollaborate with Technology and Product Management teams to gather information for new and existing services.\n\nFollow up with subject matter experts to ensure timely delivery of portfolio content.\n\nCoordinate review cycles, approvals, and sign-off processes for service documentation.\n\nTrack outstanding actions and escalate blockers when necessary.\n\nAct as the primary point of contact for portfolio-related information requests.\n\nReference: PRtRhYcNY0ODMuOvtyrHcmKxvTsXddufSKlMy83rSzNEJklIGb0WxIL5LnWvf0wP\n\nTemplate Population & Documentation\n\nCreate and maintain service descriptions using standardized templates, including service scope, benefits, SLAs, and technical information.\n\nDevelop customer-facing success stories based on input from project teams and stakeholders.\n\nEnsure all documentation meets quality, consistency, and branding standards.\n\nContinuously improve templates and documentation processes together with Product Management teams.\n\nProgress Tracking & Task Coordination\n\nMonitor portfolio build-out progress using SharePoint and Excel-based tracking tools.\n\nCoordinate activities across multiple stakeholders, ensuring clear ownership and deadlines.\n\nPrepare regular status reports highlighting progress, risks, and next steps.\n\nIdentify opportunities to improve documentation and content management processes.\n\nSharePoint Administration & Content Management\n\nMaintain and administer the ICT Service Product Portfolio within SharePoint.\n\nManage SharePoint sites, lists, libraries, pages, and content structures.\n\nApply and maintain metadata standards, naming conventions, and folder structures.\n\nMonitor portfolio content quality, completeness, and accuracy.\n\nConfigure permissions, access rights, and content approval workflows.\n\nRequirements\n\nBachelor's degree or equivalent professional experience.\n\n2+ years of experience in content management, portfolio coordination, administration, or a similar role within an IT or technology-driven environment.\n\nProven experience working with SharePoint administration, including lists, libraries, and content management.\n\nExcellent written and verbal English communication skills (C1 level or higher).\n\nStrong organizational skills with exceptional attention to detail.\n\nAbility to manage multiple stakeholders, priorities, and deadlines simultaneously.\n\nExperience working with structured documentation and template-based content creation.\n\nAdvantageous\n\nFamiliarity with ICT products, managed services, or service portfolio environments.\n\nKnowledge of service management frameworks such as ITIL.\n\nPrevious experience in project coordination or PMO activities.\n\nGerman language skills.\n\nExperience with Microsoft Teams and Power Automate.\n\nAdvanced proficiency in Microsoft Excel, Word, and PowerPoint.\n\nQualifications\n\nExperience coordinating inputs and activities across multiple departments and stakeholders.\n\nStrong documentation and content governance capabilities.\n\nAbility to maintain structured and accurate information within collaboration platforms.\n\nExperience tracking project progress, managing workflows, and producing status reports.\n\nStrong problem-solving skills and a continuous improvement mindset.\n\nAbility to work independently while maintaining close collaboration with cross-functional teams.\n\nWhat We're Looking For\n\nExcellent communication and stakeholder management skills\n\nStrong attention to detail and a highly organized approach to work\n\nAbility to manage multiple priorities in a fast-paced environment\n\nProactive and solutions-oriented mindset\n\nCommitment to accuracy, consistency, and documentation quality\n\nStrong ownership and accountability\n\nAbility to collaborate effectively across technical and non-technical teams","description_format":"text","description_chars":4488,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-20T00:58:45Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":23,"reasons":["seen:1","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/prohuman-it-service-portfolio-coordinator","json_url":"https://alion.io/job/prohuman-it-service-portfolio-coordinator.json","meta":{"generated_at":"2026-10-21T19:31:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27672,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4449829},"rest":"https://alion.io/mcp/rest/get_company?id=4449829"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprohuman-it-service-portfolio-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprohuman-it-service-portfolio-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprohuman-it-service-portfolio-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prohuman-it-service-portfolio-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprohuman-it-service-portfolio-coordinator"}]}