{"id":1759853,"url":"https://alion.io/job/project-open-hand-calfresh-community-works-program-coordinator","title":"CalFresh Community Works Program Coordinator","company":{"id":2175595,"name":"Project Open Hand","domain":"openhand.org","url":"https://alion.io/company/openhand","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T06:06:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-05T22:48:20Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"TITLE: CalFresh Community Works Program Coordinator\nSTATUS: Full-time, Non-Exempt\nDEPARTMENT: CalFresh Community Works Program (CCWP)\nBENEFITS: Yes\nREPORTS TO: CCWP Program Manager\nLOCATION: San Francisco\nSUPERVISES: N/A\nPOSITION SUMMARY:\nThe CalFresh Community Works Program (CCWP) Coordinator is responsible for coordinating day-to-day participant activities and supporting routine operations of Project Open Hand's CalFresh Community Works Program. The Coordinator serves as the primary point of contact for participants throughout their program experience and works collaboratively with Volunteer Services, Host Site Departments, community partners, and internal staff to support successful participant engagement, skill development, and program completion.\nThe Coordinator provides day-to-day participant guidance and support, onboarding support, placement coordination, progress monitoring, documentation management, and compliance support. This position plays a critical role in supporting participant engagement, achievement of program objectives, adherence to program requirements, and successful completion of CCWP activities while maintaining accurate records and supporting reporting and reimbursement processes in accordance with established program policies and procedures.\nQUALIFICATIONS REQUIRED:\nMinimum three (3) years of experience providing similar services, including coordinating multi-site or partner-based community service, workforce development, volunteer, or participant-based programs. \nDemonstrated experience in participant services, volunteer coordination, workforce development, social services, customer service, community engagement, or a related field. \nExperience maintaining databases, tracking participant information, and maintaining accurate records. \nExperience maintaining documentation and supporting reporting activities within databases and program management systems. \nStrong organizational and time-management skills with the ability to manage multiple priorities and competing deadlines. \nExcellent verbal, written, and interpersonal communication skills. \nDemonstrated ability to work effectively with individuals from diverse backgrounds, experiences, needs, and abilities. \nStrong customer service skills, attention to detail, and ability to maintain confidentiality.\nQUALIFICATIONS DESIRED:\nAssociate's or Bachelor's degree in Human Services, Social Work, Workforce Development, or a related field; equivalent combination of education and relevant work experience considered. \nExperience working with workforce development, CalFresh, volunteer engagement, public benefits, or community-based programs. \nWorking knowledge of Salesforce and/or similar client, volunteer, or program management databases. \nExperience supporting grant-funded programs and program performance tracking. \nProficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams. \nBilingual proficiency in Spanish, Mandarin, Cantonese, Vietnamese, or Tagalog preferred.\nESSENTIAL FUNCTIONS AND RESPONSIBILITIES:\nParticipant Operations & Coordination\nCoordinate day-to-day participant activities and support routine CCWP program operations. \nProvide day-to-day guidance, coaching, and support to CCWP participants, including assignment monitoring, workplace conduct guidance, attendance review, and issue resolution in accordance with established program procedures. \nMonitor participant attendance, participation, and engagement; identify concerns and communicate recommendations to the CCWP Program Manager in accordance with program policies. \nBuild positive working relationships with participants to support successful engagement, retention, and program completion. \nCommunicate program expectations, requirements, schedules, and updates to participants. \nProvide supportive coaching and guidance to help participants develop workplace skills, address barriers to participation, and achieve individual program goals. \nServe as a resource to participants and facilitate referrals to internal and external support services when appropriate.\nEnrollment, Orientation & Training\nCoordinate participant onboarding, orientation, enrollment support activities, and readiness preparation. \nFacilitate participant orientations, trainings, informational sessions, and program briefings. \nEnsure required participant documentation is collected, maintained, and appropriately recorded within designated systems. \nSupport participants in understanding program requirements, workplace expectations, safety practices, and agency policies. \nCoordinate with internal departments and community partners to support participant readiness and successful placement.\nPlacement Coordination & Host Site Support\nCoordinate participant referrals and placements with Volunteer Services, Host Site Departments, and community partners. \nServe as a liaison among participants, Volunteer Services, Host Site Departments, and community partners. \nCoordinate participant schedules and support successful placements. \nMonitor participant placements and assist in resolving placement, scheduling, attendance, and engagement concerns. \nMaintain collaborative working relationships with internal departments and community partners to support program operations and participant success.\nProgress Monitoring & Documentation\nMonitor and document participant progress toward established service and outcome objectives. \nMaintain accurate participant case notes, attendance records, participation history, and outcome documentation. \nTrack participant engagement milestones, service activities, and program outcomes. \nReview participant attendance, service activity, and outcome data to support program performance monitoring and continuous improvement efforts. \nEnter, maintain, and reconcile participant records in Salesforce, Launchpad, and other required systems. \nPrepare and maintain documentation necessary to support internal reporting, reimbursement activities, program evaluation, monitoring activities, and audits. \nIdentify barriers to successful participation and communicate recommendations to the CCWP Program Manager regarding strategies to support participant engagement and completion. \nAssist with the collection, organization, and verification of participant data required for performance measurement and program reporting. \nCoordinate participant completion and closure activities, including final documentation, outcome recording, and stakeholder communication.\nIncident Response & Compliance Support\nRespond to participant, volunteer, and workplace incidents in accordance with agency policies and procedures. \nComplete required incident documentation and coordinate appropriate follow-up actions. \nCommunicate incident information to appropriate stakeholders and escalate concerns as necessary. \nSupport compliance with CalFresh Community Works Program requirements, San Francisco Human Services Agency requirements, grant requirements, and agency policies through accurate documentation, record maintenance, and adherence to established procedures. \nMonitor participant attendance, participation, and adherence to program expectations, requirements, and assigned activities. \nEscalate participant concerns, safety issues, and compliance matters to the CCWP Program Manager when appropriate.\nProgram Administration & Reporting\nSupport program reporting, data collection, and performance tracking activities. \nAssist in compiling reports and supporting documentation required by funders, agency leadership, and regulatory agencies. \nParticipate in department meetings, training activities, process improvement initiatives, and program planning efforts. \nSupport the development and maintenance of program resources, forms, participant materials, and operational procedures. \nMaintain confidentiality of participant information and agency records in accordance with applicable policies and regulations. \nPerform other related duties as assigned.\nPOH COMPETENCIES:\nTeam Player: Demonstrates cooperative spirit, respects professional boundaries, and is successful at sharing responsibilities with others.\nSelf-led: Knows and completes responsibilities within assigned timelines and seeks clarification when needed.\nOpen-Minded Collaborator: Understands that worthy goals are achieved through patience and perseverance, focusing on solutions and shared objectives. Works effectively with colleagues, participants, community partners, and stakeholders to achieve positive outcomes.\nCustomer Oriented: Works effectively with internal and external stakeholders, promotes a positive image of the agency, and works diligently to resolve issues.\nPoised: Maintains a calm, positive, and constructive attitude when interacting with diverse populations, including in challenging situations.\nEthical: Honest, accountable, and maintains confidentiality.\nWell Organized: Maintains organized and accessible information, manages time effectively, and ensures accurate recordkeeping.\nStrong Communicator: Demonstrates excellent verbal and written communication skills.\nTechnical Savvy: Skilled with computers and job-related technology, learns new systems quickly, and uses technology to enhance performance.\nDetail Oriented: Meticulous and thorough when entering, reviewing, maintaining, and reporting participant information.\nPHYSICAL DEMANDS AND WORK ENVIRONMENT: This position works primarily in an office and program environment and regularly uses standard office equipment and computer systems. Duties require frequent communication and interaction with participants, staff, host site personnel, community partners, and external agencies and may include facilitating meetings, orientations, and trainings. The position requires moving throughout Project Open Hand facilities and occasional travel between work locations as needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.","description_format":"text","description_chars":9969,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Health Care","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-03T12:17:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":18,"reasons":["conf:0","win:early"],"computed_at":"2026-10-05T05:45:15Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":false},"html_url":"https://alion.io/job/project-open-hand-calfresh-community-works-program-coordinator","json_url":"https://alion.io/job/project-open-hand-calfresh-community-works-program-coordinator.json","meta":{"generated_at":"2026-10-06T02:40:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4039,"day_limit":5000,"remaining_today":961,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2175595},"rest":"https://alion.io/mcp/rest/get_company?id=2175595"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproject-open-hand-calfresh-community-works-program-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproject-open-hand-calfresh-community-works-program-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproject-open-hand-calfresh-community-works-program-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/project-open-hand-calfresh-community-works-program-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproject-open-hand-calfresh-community-works-program-coordinator"}]}