{"id":698497,"url":"https://alion.io/job/projectaccessinc-resident-services-coordinator-virtual-programming-site-coverage","title":"Resident Services Coordinator – Virtual Programming & Site Coverage","company":{"id":686288,"name":"Project Access Inc.","domain":"projectaccessinc.org","url":"https://alion.io/company/projectaccessinc","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":83000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1646},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Canva","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-08-28T23:18:39Z","employer_posted_date":"2026-08-28","last_verified_at":"2026-10-13T10:41:59Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":45},"description":"Project Access provides programs and services to over 27,000 children, families, and seniors living in affordable housing communities across the country. We strive to empower residents of affordable housing communities through our onsite services, aiming to create pathways for self-reliance and personal growth.\nJoin the Project Access team and create impact in the lives of our residents. Hear from them and how their lives have changed: www.project-access.org/success-stories/\nThe opportunity\nThis is a full-time (40 hours/week) position with two distinct functions: 16 hours per week supporting the assigned RSVP communities, and 24 hours per week providing flexible coverage and regional support at other sites based on need.\nRSVP Function - 16 hrs/week\nThe Resident Services and Virtual Programming Coordinator supports residents across three physical apartment communities and one virtual community by coordinating programs, sharing resources, and helping residents access services both in person and through the Project Access app. The Coordinator plans and leads in-person activities, including some Saturday programming, while also supporting virtual programming and communication through the app and other basic online tools. The role does not require advanced technical skills, but candidates should be comfortable using the internet, web browsers, email, and basic social media platforms.\nSite Coverage & Regional Support Function - 24 hrs/week\nThe remaining hours are used to provide flexible coverage and regional support at other Family and Senior Resource Centers, primarily in the Bay Area, CA (although may include other locations in Northern CA as needed). This may include covering scheduled vacancies, PTO, or leaves of absence for Resident Service Coordinators; supporting special events such as health fairs and community events; assisting with outreach and app engagement at other sites; supporting special projects; and providing temporary support at sites needing additional help - including during weeks when there is no specific absence to cover.\nThis position is ideal for someone who enjoys working with people, building community, and helping residents connect to programs and resources in both in-person and virtual settings. The Coordinator should be organized, dependable, and able to work independently while creating a welcoming and supportive experience for residents.\nWhat you’ll be doing:\nRSVP Responsibilities\nDeliver resident programs and services across assigned communities in alignment with Project Access program model, contracts, and core initiative areas.\nPlan, coordinate, and facilitate a mix of in-person and virtual programs, workshops, and community-building activities for youth, families, adults, and seniors.\nBuild relationships with residents through regular outreach and engagement, including in-person interaction, phone communication, and app-based communication.\nSupport resident participation in the Project Access app by encouraging use, sharing resources, promoting events, and helping residents engage with available features and services.\nManage each site’s virtual presence through the content management system by posting announcements, events, newsletters, and other community updates.\nModerate app-based community activity, including community posts and related resident engagement features, to help maintain a respectful, safe, and welcoming environment.\nHost and support virtual programming offered through the app and help ensure it complements on-site programming and services.\nProvide residents with information, referrals, and connections to relevant community resources and service providers.\nDevelop and maintain positive working relationships with property management, community partners, and service providers to support programming and resident needs.\nCoordinate food distributions, resource deliveries, and other supportive service activities as needed.\nMaintain required program records, participation data, and routine reports in designated systems.\nAssist with newsletters, calendars, flyers, and other outreach materials used to promote programs and services.\nHelp monitor resident participation, engagement, and program outcomes to support continuous improvement.\nSupport basic data entry and documentation needs related to resident services, program participation, and required forms.\nSite Coverage & Regional Support Responsibilities\nProvide coverage at other Family and Senior Resource Centers during scheduled staff vacancies, PTO, or leaves of absence (LOA), including managing day-to-day site operations while covering.\nSupport special events, such as health fairs and community events, at various locations.\nProvide additional outreach and app engagement support at sites beyond the assigned RSVP communities.\nProvide assistance with special projects at single-staffed Resource Centers on an ad hoc basis.\nProvide temporary support at sites needing additional help, including during weeks when there is no specific staffing gap to cover.\nUse a personal vehicle to obtain program supplies and attend off-site meetings, trainings, and events in accordance with company policy.\nWhat you’ll bring:\nEducation & Experience\nBilingual English/Spanish required\nFour yearsofexperience in multi-family housing or related fields such as social services or community outreach;ORaBachelor'sDegreeinSocialWork,HumanServices, or related field.\nExperienceinboth:\nyouthprograms\nservingdiversepopulations,demonstratingculturalcompetencyandcommunity awareness.\n\nExperience with virtual program delivery, webinar, content creation, or online community management strongly preferred.\nSkills\nProficient with MS Office (Excel, Word, Publisher, Teams) and Outlook.Basic with Adobe Acrobat, Canva, Salesforce, and Concur.\nExperience with mobile applications, content management systems, or database management preferred, community-based, and social media platforms.\nSkills usage with iOS and Android mobile devices to include cell phones and tablets.\nStrong project management skills with demonstrated ability to meet deadlines and handle simultaneous requests.\nExcellent communication skills with high proficiency in verbal, written, phone-based customer service, and active listening.\nCreative and analytical thinker with strong problem-solving skills.\nAbility to self-start, multi-task, and adapt between in-person and virtual service delivery.\nCredentials/Certifications\nValid Driver’s License, clean driving record, and current automobile insurance\nCPR & First Aid certified (or obtained within 90 days of hire)\nSuccessful completion of background check\nThe details:\n\nThis is a full-time (40 hrs/wk), non-exempt position with two distinct functions:\n16 hrs/wk - supporting the assigned RSVP communities (Orchard Glen, Lexington & Regency, and David Avenue)\n24 hrs/wk - providing flexible coverage and regional support at other sites based on need\n\nWork Schedule:\nMonday/Tuesday/Wednesday 9am-5:30pm at locations as assigned (location may change based on operational needs and Regional Manager assignment)\nThursday/Friday 9am-5:30pm at Orchard Glen, Regency/Lexington, and David\nAbility to work occasional Saturdays and evenings for events or coverage needs, and to travel outside the immediate Bay Area (e.g., other Northern CA locations) as assigned. Schedule subject to change.\n\nLocation: Multi-site (serving 4 apartment communities; 3 physical and 1virtual)\nOrchard Glen Apartments: 3975 Seven Trees Blvd, San Jose, CA 95111\nLexington Apartments & Regency Apartments: 1380 Lexington Drive, San Jose CA 95117\nDavid Avenue Apartments: 3080 David Avenue, San Jose CA 95128 (Virtual only)\nCoverage/Float: Various Resource Centers in Bay Area and other Northern CA locations\n\nWage: $29.50/hr\nBenefits offered:\nHealth insurance, dental insurance, short-term disability, term life insurance, and an Employee Assistance Program (EAP). Additionally, the following voluntary benefits are available at 100% employee cost: vision insurance, voluntary life insurance, pet insurance, and supplemental benefits.\nSafe Harbor 401(k) with 4% company match\nPaid time off + 14 paid holidays\n\nProject Access, Inc. is an at-will and equal opportunity employer, committed to creating an equitable and inclusive workplace. We value diversity in all its forms and actively seek to build a team that reflects the richness of our community. Our hiring practices are designed to identify and welcome talented individuals regardless of their race, ethnicity, cultural background, religious beliefs or practices, gender identity or expression, relationship status, age, neurotype, physical or sensory abilities, sexual orientation, military service history, or any other aspect of their identity protected by law. We believe that a diverse team leads to better ideas, more innovative solutions, and a stronger community impact. Our goal is to foster an environment where everyone can thrive and contribute their unique perspectives and skills.\n\nProjectAccessparticipatesinE-Verify","description_format":"text","description_chars":9026,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":false},{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":["Dental insurance","Health insurance","Life insurance","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-11T02:26:34Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.715,"p_room":0.75,"age_days":45,"expected_fill_days":62,"reasons":["conf:1","win:late"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/projectaccessinc-resident-services-coordinator-virtual-programming-site-coverage","json_url":"https://alion.io/job/projectaccessinc-resident-services-coordinator-virtual-programming-site-coverage.json","meta":{"generated_at":"2026-10-13T13:52:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21367,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":686288},"rest":"https://alion.io/mcp/rest/get_company?id=686288"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprojectaccessinc-resident-services-coordinator-virtual-programming-site-coverage"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprojectaccessinc-resident-services-coordinator-virtual-programming-site-coverage"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprojectaccessinc-resident-services-coordinator-virtual-programming-site-coverage"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/projectaccessinc-resident-services-coordinator-virtual-programming-site-coverage\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprojectaccessinc-resident-services-coordinator-virtual-programming-site-coverage"}]}