{"id":2441361,"url":"https://alion.io/job/proliance-surgeons-patient-care-coordinator","title":"Patient Care Coordinator","company":{"id":1925271,"name":"Proliance Surgeons","domain":"proliancesurgeons.com","url":"https://alion.io/company/proliancesurgeons","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bellevue, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":71000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4386},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-05T10:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-30T09:47:17Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Position Summary\nThe Patient Services Representative (PSR) represent the face of Proliance Surgeons and the first impression for our patients and their loved ones. The PSR acts as a liaison associate for patient appointments, accommodation, and access to the physician. This includes booking appointments including follow-ups, greeting patients, using appropriate medical terminology while verifying eligibility, processing necessary information to support that activity, and triaging with physicians and medical assistants on acute scheduling problems.\nSchedule\nMonday-Friday, 7:30am-4:30pm.\n**Rotation 4 shifts of 10 hours is an option after 90 days. The rotation day changes every week. Shifts go back to 8 hours when staff are on PTO.\nKey Duties and Responsibilities\nThe key duties and responsibilities of the Patient Services Representative include, but are not limited to:\nProvide exemplary customer service, both in person and on the phone.\nGreet and direct patients, vendors, and visitors. \nFollows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems\nAnswers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status\nEnter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy\nAssist patients with check-in process, completion of paperwork or forms, when necessary \nProactively communicates status of appointments, wait times, or cancelled or rescheduled appointments\nReview records for completeness, print necessary updates and put records in order\nReview physician clinic schedule for accuracy\nCollects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts\nFacilitate flow of patients by coordinating with medical assistants and clinical team\nSchedule appointments, conferences and meetings in person, as requested\nSchedule interpreters for patient appointments as needed\nComplete duties and assist others as directed\nMust follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook\nEducation/Experience\nHigh School Diploma or the Equivalent\n1-2 years relevant experience in public contact, preferably in medical office environment\nMinimum 1-year front office or reception experience, medical preferred \nPractice Management and experience (desired)\nKnowledge, Skills and Abilities\nSuperior customer service\nGreat interpersonal skills; demonstrating patience, composure, and cooperation; working well with all patients, physicians and staff.\nAdherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)\nUse time efficiently, with attention to quality, detail, accuracy and completion\nWilling and able to be flexible with working varied hours and dependable with attendance\nAbility to remove oneself personally from given situations, remaining objective\nAble to adapt to change, delays or unexpected events while maintaining a positive mindset\nClear oral and written communication\nAbility to provide feedback to improve performance\nSelf-motivated; able to work independently, measure self against standard of excellence, overcome obstacles and challenges with little supervision\nAbility to prepare records in accordance with detailed instructions\nMust be able to type with speed and accuracy\nWork Environment/Physical Demands\nThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.","description_format":"text","description_chars":4216,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-13T12:11:54Z"}],"visa":[],"liveness":{"score":42,"band":"fade","label":"Fading","p_open":1,"p_active":0.768,"p_room":0.55,"age_days":24,"expected_fill_days":24,"reasons":["conf:0","urgency","win:tail","comp:junior"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/proliance-surgeons-patient-care-coordinator","json_url":"https://alion.io/job/proliance-surgeons-patient-care-coordinator.json","meta":{"generated_at":"2026-10-30T13:18:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":225,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1925271},"rest":"https://alion.io/mcp/rest/get_company?id=1925271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproliance-surgeons-patient-care-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproliance-surgeons-patient-care-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproliance-surgeons-patient-care-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proliance-surgeons-patient-care-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproliance-surgeons-patient-care-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2441361}},{"tool":"search_jobs","arguments":{"company":"proliancesurgeons.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2441361},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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