{"id":3050258,"url":"https://alion.io/job/proliance-surgeons-patient-services-rep-supervisor","title":"Patient Services Rep Supervisor","company":{"id":1925271,"name":"Proliance Surgeons","domain":"proliancesurgeons.com","url":"https://alion.io/company/proliancesurgeons","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Renton, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4013},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-21T10:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-25T18:24:30Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Position Summary\nThe Patient Services (PSR) Supervisor is responsible for direct patient service responsibilities while providing leadership and oversight of front-desk operations and staff for a multi-site clinic, MRI and Physical Therapy. The role emphasizes delivering an excellent patient experience while ensuring efficient registration, check-in/check-out, scheduling, communication, accuracy, and overall clinic flow. \nKey Duties and Responsibilities\nThe key duties and responsibilities of the Patient Services Representative Supervisor include, but are not limited to:\nLeadership & Department Management\nServes as a member of the Clinic Leadership Team\nAttends bi-weekly Leadership Meetings\nManages the day-to-day operations, priorities, and workflow of the Patient Services department for Clinic, MRI, and Physical Therapy\nProvides day-to-day leadership, direction, and support to team members\nServes as a resource for staff questions, escalations, and problem-solving\nConducts or facilitates department meetings, huddles, training, and operational updates\nEstablishes department expectations and goals and monitors progress\nPromotes accountability, professionalism, teamwork, effective communication, and a positive work environment\nPartners with clinic leadership, providers, and other departments to resolve operational issues\nIdentifies workflow challenges and opportunities for process improvement\nStaffing & Workforce Management\nDevelops and coordinates staff schedules and coverage based on department volume, operational needs, and staffing guidelines\nMonitors staffing levels and adjusts assignments and coverage as needed\nEnsures appropriate department coverage for absences, PTO, and changes in clinic volume\nWorks within established staffing and budget guidelines when developing schedules\nSteps into Patient Services responsibilities as needed to maintain efficient clinic flow and minimize patient wait times\nEmployee Management & Development\nParticipates in interviewing and selecting new employees\nOversees onboarding, orientation, and training of new employees\nCompletes employee evaluations and performance reviews\nProvides ongoing performance feedback, coaching, mentoring, and employee development\nAddresses attendance, performance, conduct, and workplace concerns appropriately\nProvides corrective coaching and disciplinary action when necessary\nDevelops staff through cross-training to increase department flexibility and coverage\nRecognizes strong performance and encourages continued employee growth\nEnsures employees understand and meet established job expectations\nPatient Services & Clinic Operations\nEnsures consistent, high-quality customer service and an excellent patient experience\nOversees registration, check-in/check-out, scheduling, and front-desk workflows for Clinic, MRI, and Physical Therapy\nTroubleshoots complex patient, scheduling, registration, and operational issues\nSupports patient concerns, escalations, and service recovery\nMonitors clinic flow and proactively addresses delays or workflow barriers\nCoordinates activities within the clinic and across departments to support patient satisfaction\nEnsures staff maintain professionalism, empathy, courtesy, accuracy, and confidentiality\nQuality, Compliance & Performance\nMonitors quality, accuracy, productivity, and patient-service standards\nPerforms or oversees audits to identify scheduling, registration, billing, documentation, and quality errors\nProvides feedback and corrective education when errors or trends are identified\nEnsures department staff follow established policies, procedures, workflows, and service expectations\nMonitors department performance and uses results to identify training and process-improvement opportunities\nTraining & Systems\nMaintains a working knowledge of all Patient Services positions and responsibilities\nDemonstrates advanced knowledge of applicable practice-management and electronic medical record systems\nEnsures staff receive appropriate initial and ongoing training\nProvides education and retraining when processes, policies, or systems change\nPromotes cross-training and consistent workflows throughout the department\nRevenue Cycle & Operational Accuracy\nSupports accurate scheduling, registration, documentation, and billing-related processes\nMonitors front-end processes that affect coding, billing, and overall revenue-cycle performance\nHelps identify and correct registration, scheduling, billing, and documentation errors\nReinforces accurate collection and patient-account workflows as applicable to Patient Services\nEnsures timely collection of patient co-pays and outstanding balances in accordance with established policies and procedures\nEducation/Experience\nHigh School diploma or the equivalent required\nAssociates or Bachelor’s degree or equivalent Lead experience (or proven experience as an exemplary PSR trainer/mentor) of the PSR function or equivalent customer-facing leadership experience preferred\n2-3 years relevant experience in public contact, preferably in a medical office environment\nMinimum 3 years front office, medical reception, or direct customer service experience \nPractice Management and Electronic Medical Record systems experience\nKnowledge, Skills and Abilities\nProficient knowledge of medical terminology preferred at time of hire\nSuperior customer service skills\nStrong leadership, training and mentoring abilities \nPromoting (leading by example) great interpersonal skills; modeling patience, composure and cooperation; working well with all patients, physicians and team\nAdvanced understanding of and Adherence to all safety, risk management and precautionary procedures (OSHA/WISHA), including the consistent respect for confidentiality (HIPAA)\nEfficient use of time, with attention to quality, detail, accuracy and completion; skilled in delegation and organization\nAbility to establish and manage multiple priorities, coordinate work activities and exercise initiative n \nCreativity and resourcefulness in addressing problems and opportunities\nWillingness and ability to be flexible with working varied hours, stepping in as a working leader as needed and dependable with attendance\nAbility to remove oneself personally from given situations, remaining objective. \nDemonstrate a learning attitude toward solving problems, using good reasoning and judgment\nAbility to provide feedback to improve performance\nAbility to adapt to change, delays or unexpected events while maintaining a positive mindset \nSelf-motivated; able to work independently and collaboratively, following specific guidelines and procedures; measure self against standard of excellence, overcome obstacles and challenges, involving others when needed\nWork Environment/Physical Demands\nThe work environment/physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable differently abled persons to perform the essential functions.","description_format":"text","description_chars":7032,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-22T02:11:44Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":3,"expected_fill_days":29,"reasons":["conf:3","urgency","win:early"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/proliance-surgeons-patient-services-rep-supervisor","json_url":"https://alion.io/job/proliance-surgeons-patient-services-rep-supervisor.json","meta":{"generated_at":"2026-10-25T21:06:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29901,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1925271},"rest":"https://alion.io/mcp/rest/get_company?id=1925271"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproliance-surgeons-patient-services-rep-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproliance-surgeons-patient-services-rep-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproliance-surgeons-patient-services-rep-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proliance-surgeons-patient-services-rep-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproliance-surgeons-patient-services-rep-supervisor"}]}