{"id":2427726,"url":"https://alion.io/job/prologis-director-marketing-digital-customer-experience","title":"Director, Marketing – Digital Customer Experience","company":{"id":1755030,"name":"Prologis","domain":"prologis.com","url":"https://alion.io/company/prologis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":10,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Marketing","role_family":"Marketing","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States","San Francisco, United States","Phoenix, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":149000,"max":205000,"currency":"USD","period":"year","gross":null,"usd_annual":205000},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"Drupal","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Marketo","optional":false},{"name":"RAG","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-12T00:00:00Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-11-05T02:45:14Z","board_verified":true,"closed_at":null,"days_open":24,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":24},"description":"At Prologis, we don’t just lead the industry-we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one-not just shaping the future of logistics but building what comes next.Job Title:\nDirector, Marketing - Digital Customer ExperienceCompany:\nPrologis\nA day in the life\nThe Director, Marketing - Digital Customer Experience will lead the strategy and evolution of Prologis’ global digital customer experience ecosystem with an AI-first transformation mindset. This role sits at the intersection of Marketing, Customer Experience, Technology, Data, and AI, translating business priorities into scalable digital capabilities that improve how customers, prospects, marketers, and internal teams engage with Prologis.\nThe Director will own the vision and roadmap across digital experience platforms, including web and CMS, property search, digital asset management, marketing automation, analytics, personalization, conversational experiences, and AI-enabled capabilities.\nA core expectation of this role is to continually reimagine Digital Customer Experience through AI, automation, and data. The Director will challenge existing customer journeys, content operations, marketing workflows, search experiences, personalization, analytics, and team processes to determine where AI can simplify, automate, augment, or fundamentally redesign the way work gets done and experiences are delivered.\nAI should be considered from the outset when defining new digital capabilities rather than added after solutions have been designed.\nThis leader will translate Prologis’ broader enterprise AI strategy into actionable Digital Customer Experience priorities and use cases, while partnering closely with Enterprise AI, Technology, Architecture, Data, Security, Privacy, Legal, and governance teams on shared platforms, standards, and responsible AI practices.\nKey responsibilities include:\nDefine and lead the global Digital Customer Experience strategy, roadmap, and priorities with AI, automation, data, and intelligent experiences embedded as foundational design principles.\nContinuously reimagine customer journeys, digital experiences, marketing operations, content workflows, search, personalization, analytics, and employee workflows through an AI-first lens.\nIdentify, assess, and prioritize AI and automation opportunities across Digital Customer Experience based on customer and business value, feasibility, data readiness, risk, effort, adoption readiness, and alignment with enterprise strategy.\nLead AI-enabled Digital Customer Experience capabilities from discovery and experimentation through production, adoption, measurement, and continuous improvement.\nDrive adoption of generative AI, conversational AI, intelligent search, personalization, automation, analytics, copilots, and agentic workflows where they create measurable customer or business value.\nIdentify opportunities for AI agents and copilots within Digital Customer Experience and marketing workflows, define the product experience and business requirements, and partner with Enterprise AI and engineering teams on orchestration, tool access, guardrails, monitoring, and deployment.\nManage digital platforms as products, with clear ownership, measurable outcomes, product roadmaps, continuous improvement, and strong customer and stakeholder feedback loops.\nLead modernization of the global web and digital experience ecosystem, improving customer experience, marketer autonomy, content reuse, localization, accessibility, performance, scalability, and intelligent automation.\nOversee the digital marketing technology portfolio, including CMS/DXP, property search, DAM, marketing automation, analytics, consent/tagging, search, personalization, and customer-facing integrations.\nUse data, experimentation, customer insights, and AI-driven analytics to improve digital journeys, engagement, conversion, operational efficiency, and decision-making.\nPartner with Enterprise AI, IT, Enterprise Architecture, Security, Legal, Data, Privacy, Procurement, and Vendor Management to ensure AI-enabled and digital solutions are scalable, secure, governed, responsible, and aligned with enterprise standards.\nHelp shape practical enterprise AI patterns by bringing forward Digital Customer Experience requirements, use cases, lessons learned, and reusable capabilities.\nPartner with enterprise technology teams to leverage shared AI platforms, models, knowledge capabilities, agent frameworks, orchestration services, and integration patterns rather than creating duplicative solutions.\nLead strategic vendor and implementation-partner relationships while maintaining Prologis ownership of product strategy, architecture decisions, customer experience, and institutional knowledge.\nDrive adoption and organizational change through experimentation, education, communications, training, new ways of working, and measurement of business outcomes.\nBuild and develop a high-performing Digital Customer Experience team in which AI fluency, experimentation, data-driven decision-making, customer-centric product thinking, and continuous reinvention are expected capabilities across roles.\nEstablish clear global and regional governance, prioritization, product ownership, and operating models.\nBuilding blocks for success\nRequired:\n10+ years of experience in digital customer experience, digital product management, digital marketing, marketing technology, AI-enabled products, or a related field.\nProven leadership of enterprise digital platforms or customer-facing digital products, including ownership of strategy, roadmaps, business outcomes, and organizational change.\nDemonstrated experience using AI to transform digital products, customer experiences, marketing operations, or business workflows, including moving AI-enabled capabilities from experimentation into production and measurable adoption.\nStrong working knowledge of generative AI, LLMs, RAG, conversational AI, intelligent search, personalization, AI agents, copilots, workflow automation, evaluation approaches, human-in-the-loop patterns, and responsible AI practices.\nDemonstrated ability to identify and prioritize AI opportunities based on customer value, business value, feasibility, data readiness, risk, effort, and adoption readiness.\nExperience translating business and customer problems into AI-enabled product opportunities, requirements, experiments, and measurable outcomes.\nStrong experience working across Marketing, Product, Technology, Data, and AI organizations.\nExperience with CMS/DXP platforms, marketing automation, digital asset management, analytics, personalization, search, and customer journey design.\nStrong understanding of enterprise architecture, integrations, APIs, data, security, privacy, technology governance, and how these considerations affect AI-enabled products.\nExperience partnering with AI, engineering, architecture, data, security, privacy, and governance teams to move AI-enabled capabilities into enterprise production.\nExperience using data, experimentation, customer insight, and business metrics to evaluate product decisions and measure value.\nExperience leading global programs, vendors, budgets, roadmaps, and organizational change.\nStrong executive communication, stakeholder management, product leadership, and cross-functional leadership skills.\nAbility to balance innovation and experimentation with scalability, governance, customer experience, business value, and responsible technology practices.\nPreferred:\nExperience deploying generative AI, conversational AI, intelligent search, personalization, copilots, or AI agents in customer-facing or employee-facing environments.\nExperience designing or managing AI-enabled products that use enterprise knowledge, RAG, tool integration, workflow automation, agentic patterns, or human-in-the-loop processes.\nFamiliarity with AI evaluation, observability, guardrails, prompt and context management, and measurement of AI product quality.\nExperience with enterprise platforms such as Drupal, Adobe Experience Manager, Contentful, Sitecore, Marketo, Bynder, or comparable technologies.\nExperience leading large-scale digital modernization or AI-enabled transformation initiatives.\nExperience identifying where traditional digital experiences or workflows should be redesigned rather than simply enhanced with AI.\nExperience working within an enterprise AI operating model in which AI platforms, governance, and standards are centrally established while business and product teams own use-case discovery, product experience, adoption, and outcomes.\nExperience in a global B2B organization.\nHiring Salary Range of:\n$149,000 - $205,000. Salary and whole compensation package (bonus target & LTI (Long Term Incentives) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.\nPeople First\nEach of us working at Prologis plays an essential role in the enduring success of our company. We value people who are decisive, courageous and adaptable. While we are one company, locations and departments operate with autonomy and accountability. Individuals take the initiative here.\nWhen you join Prologis, you work shoulder to shoulder with some of the top talent in the industry to do the best work of your career. Every employee belongs. Every employee contributes. Employees advance their careers here.\nAs a successful global enterprise, Prologis has never lost sight of what matters most, our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and take a lot of time to focus on quality management and leadership development. People come first here.\nAll full-time roles in the US come with a robust benefits package which includes healthcare, dental, and vision insurance for employees and eligible dependents. Prologis also offers several other wellness, financial, and work/lifestyle-specificbenefits. Our 401(k) retirement plan has a company match of 50% up to 12% of eligible compensation. We also offer generous PTO with a starting accrual of 22 days a year in addition to paid holidays and volunteer time.\nAll job offers are contingent upon successful completion of background verification. 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