{"id":3409095,"url":"https://alion.io/job/prologis-real-estate-operations-lead","title":"Real Estate & Operations Lead","company":{"id":1755030,"name":"Prologis","domain":"prologis.com","url":"https://alion.io/company/prologis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":10,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":17,"computed_at":"2026-11-01T06:10:25Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":59000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":61},"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T17:08:36Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T15:11:42Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"At Prologis, we don’t just lead the industry-we define it with a 1.3 billion square foot portfolio and an annual throughput of approximately $3.2 trillion. We create the intelligent infrastructure that powers global commerce, seamlessly connecting the digital and physical worlds. From agile supply chains to energy solutions, our ecosystems help your business move faster, operate smarter and grow sustainably. With unmatched scale, innovation and expertise, Prologis is a category of one-not just shaping the future of logistics but building what comes next.Job Title:\nReal Estate & Operations LeadCompany:\nPrologis\nTitle: Senior Manager, Real Estate and Customer Experience\nLocation: Toronto, Canada\nA day in the life\nThe Senior Manager, Real Estate and Customer Experience leads property operations and customer experience across Prologis’ Greater Toronto Area portfolio. As the region’s most senior RECX leader, this role sets local priorities and is accountable for portfolio operating and financial performance, building condition, and customer service. The role leads a five-person team and works closely with the Vice President, Market Officer, customers, and regional partners to resolve complex property matters and improve long-term asset performance. It also partners across Leasing, Development, Investment, Finance, Legal, Procurement, Essentials, and other teams to meet customer and portfolio needs.\nKey responsibilities include:\n\nLead, coach, and develop the RECX Manager, RECX Coordinator, and three Maintenance Technicians; set goals, clarify accountabilities, address performance, and build an inclusive, accountable team.\nSet regional RECX priorities and operating plans aligned with portfolio strategy, customer needs, financial objectives, and company standards; recommend resource needs and improvements to the Vice President, Market Officer.\nOversee property operations, tenant relations, maintenance, service requests, rent collection coordination, compliance, inspections, and corrective actions to maintain safe, well-operated buildings.\nDevelop property plans and oversee capital projects, tenant improvements, and fit-outs from budgeting and procurement through construction, close-out, and handover, managing scope, schedule, cost, quality, and tenant communication.\nBuild customer relationships, monitor service response and resolution, site visits, issue trends, and feedback, and maintain accurate customer records and follow-up in Salesforce and related systems.\nPartner with Leasing on lease interpretation, leasing activity, customer and property information, lease obligations, and customer transitions; lead RECX customer initiatives and applicable Essentials programs or pilots.\nOwn RECX operating and capital budgets, forecasts, financial reporting, vendor procurement and performance, and risk and regulatory compliance; identify trends, explain variances, address gaps, and escalate material issues promptly.\nBuilding blocks for success\nRequired:\nAt least seven years of progressive commercial real estate or property management experience, or an equivalent combination of education and experience.\nAt least three years of people leadership experience, including coaching, setting expectations, addressing performance issues, and developing effective teams.\nExperience overseeing industrial property operations, customer relationships, building maintenance, capital projects, and tenant fit-outs.\nExperience managing operating and capital budgets, forecasts, financial reporting, and variance analysis.\nExperience procuring and managing service agreements and holding vendors accountable for cost, schedule, safety, and quality.\nAbility to interpret leases and apply property management, regulatory compliance, safety, and risk management practices.\nValid driver’s licence and ability to travel to properties across Toronto and the GTA; ability to work occasional evenings, weekends, or on-call hours when business needs require.\nPreferred:\nBachelor’s degree in business, real estate, engineering, or a related discipline, or equivalent experience.\nRelevant professional designation such as CPM or RPA.\nExperience with Yardi, Salesforce, facilities management, or capital project tracking systems.\nDemonstrates willingness and capability to leverage emerging technology, automation, and AI tools to improve efficiency, quality, and speed. Exercises sound judgment, creative thinking, and accountability for outcomes.\nHiring Salary Range of:\n$130,000. $170,000 . Salary and whole compensation package (bonus target) to be determined by the candidate’s location, education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data..\n#LI-KR1People First\nAs a successful global enterprise, Prologis has never lost sight of what matters most - our strong belief that our people are the most important part of our business. And because of that, we provide a generous total rewards package and dedicate both time and resources to leadership development. Our team is intentional about cultivating a culture rooted in diversity, equity, and inclusion so that everyone at Prologis feels a sense of belonging.\nEmployment Type:\nFull timeLocation:\nToronto, Ontario, CanadaAdditional Locations:","description_format":"text","description_chars":5271,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Investment","Data Centers & Colocation","Property Management"],"lifecycle":[{"event":"open","at":"2026-10-28T17:08:36Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":17,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-01T06:10:25Z"},"pay":null,"html_url":"https://alion.io/job/prologis-real-estate-operations-lead","json_url":"https://alion.io/job/prologis-real-estate-operations-lead.json","meta":{"generated_at":"2026-11-01T19:19:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29560,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1755030},"rest":"https://alion.io/mcp/rest/get_company?id=1755030"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprologis-real-estate-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprologis-real-estate-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprologis-real-estate-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prologis-real-estate-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprologis-real-estate-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3409095}},{"tool":"search_jobs","arguments":{"company":"prologis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3409095},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}