{"id":3230790,"url":"https://alion.io/job/promach-customer-service-representative","title":"Customer Service Representative","company":{"id":3861522,"name":"ProMach","domain":"promach.com","url":"https://alion.io/company/promach-2","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":38,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":31,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":32,"currency":"USD","period":"hour","gross":null,"usd_annual":64000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-11-03T12:38:42Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Join ProMach and shine. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. Be a problem-solver, a closer, a futurist - whatever drives you.\nAt ProMach, you'll be challenged and rewarded as you help improve packaging performance and shape the future of automation. And we’ll be proud to have you on the journey.\nDo we have your attention? Keep reading.\nHMC Products, a division of ProMach, is an industry leader horizontal pouch filling and sealing systems. As Customer Service Representative, you'll serve as a key point of contact for customers, helping manage quotations, orders, customer inquiries, and sales processes while ensuring a high level of customer satisfaction. In addition to working closely with service teams, operations, and customers, you'll make an impact by supporting revenue growth and long-term customer relationships. This is a unique opportunity to join a growing industry with a promising future. The position is based on site at our Machesney Park, IL Facility.\nDoes this work interest you?\nIdentify key contacts within customer facilities and maintain high profile customer contact to guarantee quality customer service.\nInterface closely with Materials, Engineering and Service teams to ensure accurate information transfer.\nPrepare and process customer quotations for aftermarket parts, services, repairs, and maintenance agreements. \nProvide superior customer service by determining and assisting customer needs in a timely manner and monitor order status and proactively communicate updates to customers. \nProvide customers accurate part pricing quotations and order confirmations to support aftermarket profitability objectives. \nIdentify and promote cross-sell and upsell opportunities within existing customer accounts. \nFollow up on open quotes and identify opportunities to convert quotations into sales. \nMaintain the integrity of our systems by maintaining accurate customer records, pricing, and sales information. \nLiaise with the AR Department to help resolve past due invoices as efficiently and expeditiously as possible. \nResolve customer issues regarding orders, deliveries, invoicing, product availability, and warranty administration. \nInterface with various outside vendors to identify, purchase and supply parts to end users. \nMaintain and create price records including the pricing of new items. \nManage multiple priorities in a timely fashion including reviewing customer orders, making decisions based on departmental rules and conditions, and providing order status and part number information to internal and external customers. \nCoordinate with operations, service, purchasing, and logistics teams to ensure timely delivery of products and services. \nDevelop spare part packages for new systems and provide recommendations to customers on stock levels. \nAssist with general departmental operations, other duties and/or special projects as assigned. \nPartner with other ProMach companies to capitalize on synergistic opportunities. \nIf this sounds like you, we want to connect!\n2+ years of inside sales, customer service, sales administration, or aftermarket support experience preferred. \nExperience in manufacturing, industrial equipment, automotive, heavy equipment, or related industries is a plus. \nExperience working with ERP and CRM systems. \nStrong customer service and relationship-building skills. \nExcellent written and verbal communication skills. \nAbility to manage multiple priorities in a fast-paced environment. \nStrong attention to detail and organizational skills. \nProficiency in Microsoft Office Suite, particularly Excel, Outlook, and Teams. \nExperience with ERP/ CRM systems such as Syteline, Salesforce, preferred. \nProblem-solving and analytical skills. \nAbility to work independently and collaboratively across departments. \nHigh school diploma or equivalent. \nKnowledge of automated packaging equipment is preferred.\nWhat’s in it for you?\nThere's no monopoly on innovative ideas or limits to how far you can advance with our team. We offer an open, communicative environment that fosters individual initiative. We pride ourselves in being a company where people are happy and choose to build a career.\nIn addition to growth opportunities, as a ProMach employee, you receive more than just a paycheck. Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match. And because we understand the importance of feeling protected, there is no waiting period for benefits - you are eligible on your first day of employment!\nPlease note that the pay ranges listed on external job boards, outside our posting details, do not accurately reflect our internal compensation ranges.\nPro Mach, Inc. was named to the Inc. 5,000 list of the fastest growing private companies in the U.S. seven times. We continue to introduce innovative products, enter new markets, expand our global presence, and actively acquire new capabilities.\nWe have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast-paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.\nProMach is an Equal Opportunity Employer. Pro Mach uses E-Verify to verify employment eligibility of all new hires to work in the United States. Pro Mach is a drug-free workplace.\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\nSalary Range: $22.00 - $32.00 per hour.","description_format":"text","description_chars":5927,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-25T08:13:38Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.542,"p_room":0.6,"age_days":29,"expected_fill_days":31,"reasons":["conf:1","stale_co","velocity","win:late","crowd:junior,brand"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":64000,"is_top_pay":true},"html_url":"https://alion.io/job/promach-customer-service-representative","json_url":"https://alion.io/job/promach-customer-service-representative.json","meta":{"generated_at":"2026-11-03T23:20:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1966,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3861522},"rest":"https://alion.io/mcp/rest/get_company?id=3861522"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpromach-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpromach-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpromach-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/promach-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpromach-customer-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3230790}},{"tool":"search_jobs","arguments":{"company":"promach.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3230790},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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