{"id":515798,"url":"https://alion.io/job/promenade-customer-service-representitive","title":"Customer Service Representitive","company":{"id":2711839,"name":"Promenade","domain":"getpromenade.com","url":"https://alion.io/company/getpromenade","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":51,"open_postings":11,"ghost_share":0.818,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":16,"max":20,"currency":"USD","period":"hour","gross":null,"usd_annual":40000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2025-07-29T23:40:35Z","employer_posted_date":"2025-07-29","last_verified_at":"2026-11-04T01:12:34Z","board_verified":true,"closed_at":null,"days_open":462,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":461},"description":"Are you a people person with a passion for helping others? BloomNation.com, a rapidly growing company dedicated to empowering local florists, is looking for a Customer Service Representative to join our team! In this role, you'll be the first point of contact for our valued customers and floral partners, providing top-notch support via phone and email.\nIf you're empathetic, solutions-oriented, and thrive in a fast-paced environment, we want to hear from you!\nWhat You'll Do:\nBe the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email.\nProblem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions.\nEscalate when necessary: Accurately identify and escalate complex technical issues to our engineering team.\nAdvocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns.\nShare your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience.\nBecome a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses.\nWhat You'll Bring:\nA natural knack for connecting with people: You're a friendly, optimistic, and caring individual who loves building relationships.\nPassion for small businesses: You're excited to support local florists and be part of a growing startup.\n Tech-savviness: You're comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus!).\nExceptional communication skills: You can clearly and effectively communicate both in writing and over the phone.\nBilingual: Spanish speaking is a plus!\nGrace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment.\n Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly 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