{"id":515805,"url":"https://alion.io/job/promenade-customer-success-associate","title":"Customer Success Associate","company":{"id":2711839,"name":"Promenade","domain":"getpromenade.com","url":"https://alion.io/company/getpromenade","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":55,"open_postings":12,"ghost_share":0.75,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":22,"max":22,"currency":"USD","period":"hour","gross":null,"usd_annual":44000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Confluence","optional":false},{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2018-12-01T03:06:14Z","employer_posted_date":"2018-12-01","last_verified_at":"2026-11-04T15:15:51Z","board_verified":true,"closed_at":null,"days_open":2895,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":2895},"description":"Who we are looking for...\nPromenade, (formerly Bloomnation) is scaling rapidly and seeking a Customer Success Associate, you will play the vital role of being the primary relationship driver between Promenade and the valued floral partners who use our platform. You will accomplish this by developing world-class B2B partnerships, adhering to industry best practices, and fostering unbeatable customer satisfaction. This entry-level role is best suited for someone who is passionate, empathetic, driven, and loves solving complex problems with grace and gusto. We are looking for someone who is outgoing, detail-oriented, works efficiently under pressure, and has an incredible knack for remaining calm and positive in all situations.\nSpecifically, you will…\nHandling a high volume of user support requests via email, phone, and social media \nThe first point of contact for both Promenade customers and partners \nTriaging incoming support issues, accurately diagnosing them, and escalating bugs to the engineering team \nActing as an advocate for Promenade users and providing them with outstanding service while resolving issues in a timely and efficient manner\nIdentifying trends and inefficiencies to enhance the support process and improve the user experience\nA product evangelist! Helping customers and partners use our Promenade products to change the way local businesses connect with their community\nWhat’s in it for you...\nEquity/Stock options in a profitable and rapidly growing company\nGreat Medical/Dental/Vision coverage\nTransportation coverage in the form of parking, rideshare, or metro credit\nFully stocked snack bar & weekly catered lunches\nThe company provided gear & swag (MacBook Pro, t-shirt, sunglasses, etc.)\nAbility to mold your career and make an immediate impact\nWork in a fast-paced, fun environment with an eclectic group of people from all over the world\nYou will excel if you have...\nA natural people person and relationship builder \nPassionate about serving small businesses and being apart of a growing startup \nTech savvy and can quickly pick up sales/support tools such as Zendesk, Salesforce, & Confluence \nAn excellent communicator, both in writing and over the phone \nFriendly, optimistic, and have a caring demeanor \nAdept at working well under pressure and with tight deadlines \nExperienced with customer service (retail or service industry experience a big plus!) or customer support, including phone, email, and/or chat","description_format":"text","description_chars":2459,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Apple Macbook","Equity","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["E-commerce Platforms","POS Systems"],"lifecycle":[{"event":"open","at":"2026-09-07T18:58:22Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.13,"p_room":0.28,"age_days":2895,"expected_fill_days":46,"reasons":["conf:0","stale_co","ghost","win:tail","crowd:junior"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":44000,"is_top_pay":false},"html_url":"https://alion.io/job/promenade-customer-success-associate","json_url":"https://alion.io/job/promenade-customer-success-associate.json","meta":{"generated_at":"2026-11-04T19:48:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30497,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2711839},"rest":"https://alion.io/mcp/rest/get_company?id=2711839"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpromenade-customer-success-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpromenade-customer-success-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpromenade-customer-success-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/promenade-customer-success-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpromenade-customer-success-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":515805}},{"tool":"search_jobs","arguments":{"company":"getpromenade.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":515805},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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