{"id":928480,"url":"https://alion.io/job/promise-it-support-engineer-junior","title":"IT Support Engineer (Junior)","company":{"id":688020,"name":"Promise AI","domain":"promise.ai","url":"https://alion.io/company/promise-2","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":120000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"DHCP","optional":false},{"name":"GCP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-14T22:20:06Z","employer_posted_date":"2026-09-14","last_verified_at":"2026-10-02T00:52:00Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"About Promise\nPromise is a pioneering film and TV studio at the forefront of the generative AI revolution. Our mission is to reimagine what's possible in entertainment by bringing together the world's most visionary storytellers and GenAI creators, empowered by cutting-edge tools and proprietary workflows. Through bold collaborations and a forward-thinking approach to sourcing IP, we are building a dynamic slate of original and licensed projects that push creative boundaries. Backed by premier VC firms, Promise is shaping a new era in GenAI-powered storytelling, where creativity knows no limits.\nRole Overview\nPromise's artists and productions depend on a demanding mix of workstations, cloud, storage, and media transfer tools every day, and on IT support that keeps all of it moving.\nAs IT Support Engineer, you own day-to-day IT support for the studio: tickets answered, machines imaged and enrolled, accounts and access provisioned as people rotate across projects, and artists back to work fast. You are as comfortable in a cloud console troubleshooting a VM as you are at a desk with a workstation, and you know your way around the transfer and review tools a studio lives on.\nThis is a junior role with a real growth path into infrastructure work as the studio grows.\nKey Responsibilities\nOwn the IT support channel: triage, resolve, escalate, and close the loop with the person, at the pace a live studio runs.\n\nImage, enroll, and maintain macOS and Windows workstations under device management, including GPU workstations for artists.\n\nProvision and deprovision accounts, storage access, and permissions as people join productions and rotate across projects.\n\nTroubleshoot cloud virtual machines, GPU and driver issues, and permissions.\n\nSupport the studio's media transfer, storage, and review tools and the network basics behind those tools.\n\nSupport meeting rooms, review spaces, and the fundamentals that make a studio day work.\n\nCoordinate with hardware and software vendors on quotes, orders, and licenses.\n\nDocument as you go so the next fix is faster than the last.\n\nQualifications\n1 to 3 years in IT support, or equivalent hands-on depth.\n\nWorking knowledge of macOS and Windows administration, and comfort in a terminal.\n\nFamiliarity with at least one cloud platform (GCP, AWS, or Azure) and with VM troubleshooting.\n\nWorking knowledge of studio transfer, storage, and review tools such as LucidLink, Aspera, Box, or Flow Capture.\n\nA service temperament: calm, responsive, and fast to unblock people.\n\nOn-site availability in Los Angeles.\n\nPreferred\nMDM experience (Jamf, Intune, or similar).\n\nStudio or post-production environment exposure.\n\nNetworking basics (VLANs, DHCP and IP management, firewalls).\n\nScripting.\n\nInterest in growing into infrastructure engineering.\n\nCompensation\nWe offer a highly competitive compensation package commensurate with experience, including equity.\nBenefits\nWe believe in supporting our team’s well-being and growth. Our comprehensive benefits package includes:\nHealth & Wellness: Comprehensive medical, dental, and vision insurance coverage, with employee premiums covered 100%.\n\nTime Off: Generous paid time off (PTO) policy, including company holidays and sick leave.\n\nFinancial Security: 401(k) matching program to help you plan for your future.\n\nWork Environment: A dynamic, creative, and inclusive hybrid work environment based out of our innovative studio.\n\nPromise is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.","description_format":"text","description_chars":3669,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Hybrid work","Insurance coverage","Vision insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","Animation"],"lifecycle":[{"event":"open","at":"2026-09-15T09:37:34Z"}],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.628,"p_room":0.55,"age_days":16,"expected_fill_days":15,"reasons":["conf:10","win:tail","comp:junior"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":135000,"is_top_pay":true},"html_url":"https://alion.io/job/promise-it-support-engineer-junior","json_url":"https://alion.io/job/promise-it-support-engineer-junior.json","meta":{"generated_at":"2026-10-02T02:35:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3514,"day_limit":5000,"remaining_today":1486,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}