{"id":2230536,"url":"https://alion.io/job/prompt-io-customer-success-manager","title":"Customer Success Manager","company":{"id":3910330,"name":"Prompt.io","domain":"prompt.io","url":"https://alion.io/company/prompt-io","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"explicit","locations":["United States"],"countries":["US"],"hiring_countries":["US","CA"],"hiring_countries_total":2,"salary":{"min":75000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-25T15:11:41Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-11-05T00:57:13Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"ABOUT PROMPT.IO\nPrompt.io is a peer-to-peer texting platform deployed by organizations of all size and scale to engage and activate their list of supporters. Prompt.io is a non-partisan company and we work with customers of all political stripes. We help companies, political campaigns, advocacy organizations, unions, nonprofits, and other mission-driven organizations connect with their audiences through texting, and engagement tools. \nWe're a growing tech company where individual contributions can have an outsized impact. We value people who take ownership, bring ideas, move with purpose, have high EQ’s and are excited to help build what comes next.\nABOUT THE ROLE\nPrompt.io is looking for a Customer Success Manager to build strong customer relationships and help our customers get meaningful, ongoing value from our platform. You’ll own the customer relationship throughout the customer lifecycle, from onboarding and adoption through renewal and expansion. We are a fully remote company with customers in every North American timezone.\nYou’ll serve as a trusted partner to your customers, helping them achieve their goals, identify opportunities to get more value from Prompt.io, and navigate challenges along the way. You’ll also work closely with Sales, Support, Product, and Engineering to advocate for customer needs and deliver a great customer experience. The CSM will report directly to our VP of Customer Success & Experience.\nWHAT YOU'LL DO\nOwn and manage a portfolio of customer relationships throughout the customer lifecycle.\nLead customers through onboarding and implementation, helping them get up and running successfully and realize value quickly.\nBuild strong relationships with key customer stakeholders and develop a clear understanding of their goals, priorities, and use cases.\nDrive product adoption by helping customers understand best practices, capabilities, and opportunities to get more value from Prompt.io.\nProactively engage with customers to understand their experience, identify needs, and address potential risks before they become larger issues.\nMonitor customer engagement and health to identify retention risks and opportunities for growth.\nManage customer renewals and work proactively to support strong retention.\nIdentify expansion opportunities based on customer needs and partner with Sales when appropriate.\nServe as the voice of the customer internally, sharing feedback and insights with Product, Engineering, Sales, and other teams.\nPartner with Support and other internal teams to help resolve customer issues and ensure a seamless customer experience.\nMaintain accurate customer information, activity, and account plans in our systems.\nDevelop a deep understanding of Prompt.io's platform and become a trusted resource for customers.\nWHAT WE'RE LOOKING FOR\n3+ years of experience in Customer Success, Account Management, or a similar customer-facing role, ideally within a SaaS or technology company.\nExperience managing a portfolio of customers and building long-term relationships with multiple stakeholders.\nDemonstrated experience driving customer adoption, retention, and renewals.\nAbility to understand customer goals and translate them into practical solutions and recommendations.\nComfortable using customer data and engagement signals to identify risks and opportunities.\nStrong communication and presentation skills, with the ability to work with both technical and non-technical audiences.\nStrong problem-solving skills and the ability to navigate customer challenges with sound judgment.\nAbility to manage multiple customer relationships and priorities in a fast-paced environment.\nExperience working cross-functionally with teams such as Sales, Product, Support, and Engineering.\nStrong organization and follow-through, particularly in a fully remote environment.\nHOW YOU WORK\nYou take ownership of your customer relationships and follow through on commitments.\nYou’re proactive-you don't wait for a customer to tell you something is wrong before engaging.\nYou’re curious and take the time to understand what a customer is trying to accomplish, not just what they're asking for.\nYou’re a creative problem solver who finds a way forward when challenges arise.\nYou build trust through clear, thoughtful, and responsive communication.\nYou can balance being a strong customer advocate with the needs and priorities of the business.\nYou’re comfortable working independently while collaborating with others when it leads to a better customer outcome.\nNICE TO HAVE\nExperience working in a startup or high-growth technology environment.\nExperience with messaging, communications, or other SaaS platforms.\nExperience working with customers in politics, advocacy, associations, nonprofits, or labor organizations.\nExperience managing renewals and identifying expansion opportunities.\nBENEFITS\nWe believe great work starts with supporting great people. Prompt.io™ offers a wide range of benefits, including a 401(k) match, health benefits for you and your family, unlimited flexible time off, annual team gatherings, professional development opportunities, and more.\nCOMPENSATION\nThe salary range for this position is $75,000-$100,000 + Quarterly bonuses. Actual compensation will be determined based on experience, qualifications, location, and other relevant factors. We also offer annual bonuses.\nA NOTE TO APPLICANTS\nWe don't expect every great candidate to check every box. If you're excited about the work and believe you can be successful in the role, we encourage you to apply even if your background doesn't perfectly match every item above.\nEQUAL OPPORTUNITY\nPrompt.io is an equal opportunity employer. We are committed to providing an inclusive workplace and do not discriminate against qualified applicants or employees on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.\nApplicants must be authorized to work in the United States or Canada and not require sponsorship of a visa, unless otherwise specified in the posting.","description_format":"text","description_chars":6144,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual bonuses","Flexible time off","Professional development","Quarterly bonuses"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Marketing & Sales AI","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-10T20:09:47Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.467,"p_room":0.35,"age_days":39,"expected_fill_days":7,"reasons":["conf:0","win:tail"],"computed_at":"2026-11-04T06:34:25Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/prompt-io-customer-success-manager","json_url":"https://alion.io/job/prompt-io-customer-success-manager.json","meta":{"generated_at":"2026-11-05T03:20:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4455,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3910330},"rest":"https://alion.io/mcp/rest/get_company?id=3910330"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprompt-io-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprompt-io-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprompt-io-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prompt-io-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprompt-io-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2230536}},{"tool":"search_jobs","arguments":{"company":"prompt.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2230536},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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