Healthcare Data and Business Analyst

Job Title: Healthcare Data and Business Analyst

About Us:

Prompt is transforming healthcare by providing highly automated, state-of-the-art software to rehabilitation therapy businesses, their teams, and the patients they serve. As the fastest-growing company in this sector and the new standard in healthcare technology, we are seeking a Healthcare Data and Business Analyst to join our team. This role involves analyzing healthcare data, generating actionable insights, supporting Prompt's enterprise clients on the Prompt BI platform, and spearheading the sales efforts for the Prompt BI platform.

Why work for Prompt?

• BIG Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry for decades.

• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn't an investment bank, we work long hours when it's needed, but at Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital. We aren't enthralled with patting ourselves on the back every day, but it does feel good :)

Responsibilities:

Internal:

• Serve as the primary architect and SME for Metabase (our primary BI tool), developing and maintaining complex dashboards to track KPIs.

• Analyze and interpret specialized healthcare data, with a heavy focus on clinical and financial healthcare reporting (e.g., claims data, denial rates, therapist utilization, and clinical outcomes).

• Perform rigorous data validation to ensure data integrity and accuracy across all internal and external reporting.

• Partner directly with multiple departments to create recurring dashboards that track company-wide progress toward strategic initiatives and financial KPIs.

• Centralize data from multiple sources (CRM, HelpDesk, Task Management, Pendo) to build comprehensive performance dashboards for Customer Success and other service leadership teams.

External:

• Act as the technical Data SME during sales cycles for the Prompt BI platform, conducting high-level technical demos, identifying expansion opportunities, and partnering with Account Executives and CSMs to win deals.

• Support enterprise, mid-market, and small-market clients by providing expert-level guidance, training, and tailored reporting solutions on the Prompt BI platform.

• Build and maintain strong, consultative relationships with client leadership, translating their clinical and financial business needs into technical data solutions.

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business, Data Science, Statistics, or a related field.

• 3-5+ years of proven experience as a Data Analyst, Business Intelligence Analyst, or Solutions Analyst within the healthcare software or services industry.

• Deep fluency in the healthcare industry, specifically around Revenue Cycle Management (RCM), outpatient rehabilitation, and healthcare regulations and standards (e.g., HIPAA).

• Expert-level proficiency in data visualization and business intelligence tools.

• Advanced proficiency in SQL for complex data querying, reporting, and data manipulation.

• Strong familiarity with Excel and supporting BI/data tools such as Tableau, Power BI, or similar platforms.

• Strong analytical and problem-solving skills with exceptional attention to detail.

• Exceptional communication and presentation skills, with the ability to translate complex data into clear, actionable business narratives for both technical and non-technical stakeholders.

• Proven experience in a customer-facing, solutions-oriented, or pre-sales environment.

• Ability to understand client needs and deliver tailored, data-driven solutions.

• Ability to work collaboratively in a fast-paced team environment while managing multiple priorities simultaneously.

Perks: What We Offer:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

Here at Prompt, we are committed to fostering a fair and respectful work environment. As part of this commitment, it is our policy not to hire individuals from Prompt Customers unless they have obtained their current employer's explicit consent. We believe in upholding strong professional relationships and respecting the agreements and commitments our customers have with their employees. We appreciate your understanding and cooperation regarding this policy. If you have any questions or concerns, please don't hesitate to reach out to our People Department.

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Prompt Therapy Solutions, Inc is an E-Verify Employee