{"id":69162,"url":"https://alion.io/job/pronto-robotics-support-engineer","title":"Robotics Support Engineer","company":{"id":31458,"name":"Pronto.ai","domain":"pronto.ai","url":"https://alion.io/company/pronto","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":82,"open_postings":14,"ghost_share":0,"stale_share":0.929,"repost_share":0,"time_to_fill_p50_days":9,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Robotics","role_family":"Robotics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":114000,"max":144000,"currency":"USD","period":"year","gross":null,"usd_annual":144000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"C++","optional":false},{"name":"Linux","optional":false},{"name":"Machine Learning","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-06-10T20:35:07Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-17T12:38:53Z","board_verified":true,"closed_at":null,"days_open":128,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":128},"description":"Who we are\nPronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.\nWe are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.\nAbout the role\nWe're seeking a technical detective who thrives on solving complex software and systems issues across our autonomous truck fleet. This role focuses on providing critical technical support and root cause analysis, working closely with our robotics, hardware, software, and operations teams to ensure reliable autonomous operations.\nYou'll be the person teams turn to when they encounter unusual system behavior or complex issues. Success in this role means not just solving immediate problems, but building our capacity to diagnose and resolve issues systematically. You should be excited about diving into logs, reproducing edge cases, and uncovering the root cause of perplexing system behaviors. If you thrive on finding really juicy hardware/software/system interaction bugs, we would love to hear from you.\nThis role will require travel (up to 5%) and late night availability. \nWhat you’ll do\nAnswer questions live from customers and the Pronto operations team during production\nInvestigate and resolve complex system behaviors across our autonomous truck fleet through log analysis, reproduction testing, and systematic debugging\nSupport hardware and software teams by developing reproduction cases, analyzing system logs, and isolating root causes\nCreate automated test suites and tools to validate system behavior and accelerate troubleshooting\nBuild monitoring and diagnostic systems to help identify and track issues across the fleet\nDocument investigations and solutions to build our knowledge base\nProvide technical guidance to cross-functional teams on system behavior and debugging approaches\nWork with the operations team to improve diagnostics and enable them to diagnose and solve common issues\nProvide information to software and hardware teams about common issues to ensure they are understood and fixed\nDevelop features and/or bug fixes with the robotics team\nWhat we’re looking for\n2+ years of relevant non-internship work experience\nDemonstrated ability to solve complex technical issues through methodical investigation and creative problem-solving\nExperience working with large-scale logs and data analysis\nStrong communication skills and ability to explain complex technical issues clearly\nExperience with Linux systems and debugging tools\nExperience working with hardware systems\nExperience writing code in C++ and Python\nWhat Sets You Apart\nDeeper experience working with at least one piece of an autonomy stack:\nSensors and actuators such as: cameras, GPS, motors, encoders, etc.\nNetworking / communications\nPerception / machine learning\nElectrical systems and hardware debugging\nExperience debugging autonomous systems or robotics platforms\nBackground in automotive software systems or autonomy in general\nTrack record of solving particularly challenging or unusual technical issues\nHistory of building tools that help others debug more effectively\nAbility to look at a problem from multiple angles and propose creative solutions\nWhy join us \nWork on real, production-deployed autonomy.\nBuild technology that directly improves safety, efficiency, and productivity.\nTackle complex challenges in demanding, real-world environments.\nBe part of a fast-moving team with high ownership and impact.\nSee your work deployed and making a difference in the field.\nCollaborate closely with experienced engineers and industry operators.\nWhat else you need to know \nThis role is based in our San Francisco office location. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week. \nThe base salary range for this role is$114,000 - $144,000 per year.\nActual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.\nBase salary is just one part of your total rewards package. You may also be eligible for equity awards.\nBenefits Summary (USA Full-Time Exempt Employees):\nMedical, Dental, Vision, Disability, and Life Insurance\nFlexible Spending Account / Health Savings Account Options\n401(k)\nEquity\nSick Time, Unlimited Flexible Time Off, and Paid Holidays\nPaid Parental Leave \nPre-Tax Commuter Benefit Plan\nTeam lunch in our SoMa office every Tuesday and Thursday\nBenefits are subject to change at the company's discretion.\nPronto accepts applications on an ongoing basis.\nReady to join us as we serve those who serve others? \n#LI-Onsite","description_format":"text","description_chars":5108,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Life insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Autonomous Driving","Computer Vision","Mining & Heavy Industry Robotics"],"lifecycle":[{"event":"open","at":"2026-06-10T20:35:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3 · green card filings: 1","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":147500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":2}],"liveness":{"score":3,"band":"cold","label":"Long shot","p_open":1,"p_active":0.118,"p_room":0.28,"age_days":128,"expected_fill_days":9,"reasons":["conf:3","stale_co","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":144000,"is_top_pay":false},"html_url":"https://alion.io/job/pronto-robotics-support-engineer","json_url":"https://alion.io/job/pronto-robotics-support-engineer.json","meta":{"generated_at":"2026-10-17T15:17:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20621,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":31458},"rest":"https://alion.io/mcp/rest/get_company?id=31458"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpronto-robotics-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpronto-robotics-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpronto-robotics-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/pronto-robotics-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpronto-robotics-support-engineer"}]}