{"id":1479440,"url":"https://alion.io/job/proofpilot-senior-account-manager","title":"Senior Account Manager","company":{"id":698220,"name":"ProofPilot","domain":"proofpilot.com","url":"https://alion.io/company/proofpilot","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":177000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":886},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-29T14:32:05Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-08T00:15:50Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"About the Role\nProofPilot is looking for an entrepreneurial, relationship-driven Senior Account Manager to take full ownership of a portfolio of sponsor and CRO accounts. You'll be the client's main point of contact post-implementation, leading proactive, consultative conversations with decision-makers and clinical operations leaders, and taking accountability for both account health and account growth.\nThis role blends account management, business development, and deal execution. You'll manage renewals and expansion opportunities, help shape pricing and proposals, and work cross-functionally with Customer Success and Product to make sure clients get real value from the platform.\nKey Responsibilities\nAccount ownership & relationship management\nServe as the primary relationship owner and point of contact for an assigned portfolio of sponsor and CRO accounts, accountable for account health and retention\nBuild senior-level relationships with clinical operations leaders and study teams, acting as a trusted advisor on trial recruitment and operations\nRun regular business reviews with client stakeholders to demonstrate value delivered and align on account strategy\nOwn escalation and issue resolution for your accounts, partnering with Customer Succes, Support, and Product\nGrowth, cross-sell & upsell\nOwn revenue and expansion targets for your account portfolio, building account plans that identify new studies, sites, or platform modules to bring into existing accounts\nProactively prospect and qualify new opportunities within accounts, engaging decision-makers and influencers beyond your initial point of contact\nTrack and report on pipeline generated from existing accounts against quarterly growth targets\nPosition new features and platform capabilities in the context of each client's specific trial needs\nProposals, pricing & deal execution\nLead the end-to-end proposal process for account expansions, including RFP responses and competitive positioning\nPartner with leadership on pricing, packaging, and contract terms for renewals and expansions\nNegotiate and close renewal and expansion agreements\nServe as the client's main point of contact through contract signature, then coordinate with Clinical Operations for a smooth handoff and kickoff\nCross-functional collaboration\nPartner with Sales, Customer Success, Clinical Operations, Marketing, and Product to keep the client experience consistent across the account\nMaintain a clear view of each account's org structure, goals, and upcoming trials to anticipate needs and surface new opportunities early\nRequired Qualifications\nBachelor's degree and 5+ years of experience in account management, business development, or another client-facing revenue role, or an equivalent combination of education and experience\nProven track record of owning renewal or expansion targets and closing deals with senior-level stakeholders\nExperience running a full sales or renewal cycle: prospecting and qualifying opportunities, building proposals, negotiating terms, and closing\nComfortable leading pricing conversations and contract negotiations\nStrong consultative and relationship-building skills with director-level and above stakeholders\nAt least 1-2 years of direct, indirect, or cross-functional team leadership experience\nExcellent written and verbal communication skills, including running executive-level business reviews\nProficiency with a CRM (e.g., Salesforce, HubSpot) and account health tracking tools\nWillingness to travel up to 20-25% of the time for client business (update to reflect actual expectation)\nPreferred Qualifications\nBackground in life sciences, clinical trials, or healthcare technology, ideally with pharmaceutical sponsors, CROs, or clinical sites\nFamiliarity with clinical trial recruitment, prescreening, decentralized trial models, or real-world evidence/real-world data offerings\nExperience selling or supporting SaaS platforms into regulated or highly technical buyers\nExperience responding to RFPs and leading competitive or bid-defense conversations\nRemote, based anywhere in the United States\nLocation:\nRemote, based anywhere in the United 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