{"id":3409542,"url":"https://alion.io/job/proofpoint-associate-product-support-engineer-1pm-10pm-2","title":"Associate Product Support Engineer (1pm - 10pm)","company":{"id":5122,"name":"Proofpoint","domain":"proofpoint.com","url":"https://alion.io/company/proofpoint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Belfast, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":60000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true},{"name":"DNS","optional":true},{"name":"Linux","optional":true}],"status":"live","first_seen_at":"2026-10-28T17:19:52Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T20:02:38Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us:\nProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.\nHow We Work:\nAt Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:\nBold in how we dream and innovate\nResponsive to feedback, challenges and opportunities\nAccountable for results and best in class outcomes\nVisionary in future focused problem-solving\nExceptional in execution and impact\nThe Role\nProofpoint is seeking a Product Support Engineer for our Enterprise level products. Our team of Product Support Engineers are highly experienced in providing excellent customer support, continuously interacting with our customers through complex, system-level problem escalations/resolutions in a fast-paced environment.\nThe role is ideal for those who are passionate about engaging with customers and possess an understanding of email administration and security, however we will consider broader experience gained in a customer-facing, technical environment.\nProofpoint offers a highly competitive salary and benefits package reflecting the 1pm to 10pm shift (with a competitive shift allowance, in addition to your base salary) and including other perks like company-wide wellbeing initiatives.\nProduct training is provided on our market-leading cybersecurity solutions. Flexible interview appointments are available after 5pm with our interview team. We also offer a Hybrid working environment.\nYour day-to-day\nProvide support to administrators & enterprise-level partners during the hours of 1pm to 10pm from Monday to Friday (hours may differ depending on customer demand and business need)\nProvide troubleshooting and technical support of complex technical issues constantly communicating with customers via phone, web-based tools and email\nManage product escalations, act as a liaison between customers, and various levels of tiered support\nAdvise customers regarding the product's proper use and address specific systems issues\nAssist customers with consultative queries on product configuration and features\nProvide guidance and mentorship to Associate level team members\nContribute to knowledgebase and support documentation\nQualifications\nExperience in a technical support/helpdesk environment from a previous role\nExperience in problem analysis and resolution of software problems\nAbility to quickly develop as subject matter expert in areas of Proofpoint technologies\nAbility to interact with customers professionally across all interfaces\nAbility to excel in a fast-paced, agile environment where critical thinking and strong problem-solving skills are required for success\nProven ability to function in a self-directed environment and to collaborate with team members\nNice to have\nExperience with Email Systems, Networking and/or DNS\nExperience with Linux is beneficial\nInnovative thinker who is positive, proactive, and readily embraces change\nWhy Proofpoint?\nAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:\nCompetitive compensation\n\nComprehensive benefits\n\nCareer success on your terms\n\nFlexible work environment\n\nAnnual wellness and community outreach days\n\nAlways on recognition for your contributions\n\nGlobal collaboration and networking opportunities\n\nOur Culture:\nOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.\nWe encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .\nHow to Apply\nInterested? 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