{"id":4126230,"url":"https://alion.io/job/proofpoint-community-experience-program-coordinator","title":"Community Experience Program Coordinator","company":{"id":5122,"name":"Proofpoint","domain":"proofpoint.com","url":"https://alion.io/company/proofpoint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":15,"ghost_share":0,"stale_share":0.533,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cork, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-11-11T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-12T01:33:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Us:\nProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.\nHow We Work:\nAt Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:\nBold in how we dream and innovate\nResponsive to feedback, challenges and opportunities\nAccountable for results and best in class outcomes\nVisionary in future focused problem-solving\nExceptional in execution and impact\nProofpoint, Inc. is seeking an organized and proactive Community Coordinator to join our Community and Knowledge Management team within the Customer Success Center. You will support the day-to-day operation and continued development of Proofpoint’s customer Community and Knowledge Management experience. You will work closely with the Community Manager and collaborate with teams across Customer Success, Technical Support, Marketing, Product Management, Technical Training, and other areas of the business. You will help coordinate Community initiatives, support platform enhancements, monitor customer engagement and feedback, assist with content governance, and contribute to projects designed to improve the overall customer experience. This is an excellent opportunity for an early-career professional who is interested in customer communities, digital customer experience, knowledge management, Salesforce, and project coordination, and who would like to develop their skills within a global technology organization.\nKey Responsibilities\nCommunity Operations & Coordination Support the day-to-day administration and operation of Proofpoint’s customer Community.\nAssist with Community projects, enhancements, launches, and ongoing improvement initiatives. Coordinate tasks, timelines, actions, and dependencies across Community projects.\nTrack project progress and follow up with stakeholders to help ensure agreed actions are completed.\nHelp maintain project documentation, requirements, meeting notes, and other supporting materials.\nCreating custom reports and dashboards to provide business stakeholders with key insights into their overall contributions to the Community & Knowledge Base.\nPlatform & Process Improvement Support enhancements to Salesforce Experience Cloud and Knowledge Management capabilities.\nGather and document business requirements and user feedback for review with the Community Manager, Salesforce administrators, and developers.\nHelp identify customer pain points, usability issues, content gaps, and opportunities to improve the Community experience.\nParticipate in User Acceptance Testing (UAT) for new features and enhancements.\nSupport change management activities and communications associated with Community updates.\nCommunity Engagement Help deliver initiatives designed to increase customer participation and engagement within the Community.\nCoordinate Community events, campaigns, announcements, discussions, and other engagement activities.\nMonitor and moderate Community activity and identify recurring questions, feedback, or opportunities for improvement.\nHelp promote Community features and resources to customers and internal teams.\nSupport initiatives that encourage customers and internal subject matter experts to contribute to the Community.\nKnowledge & Content Governance Support the implementation of established Knowledge Management and content governance processes.\nAssist with initiatives to improve the quality, consistency, searchability, and discoverability of Knowledge content.\nSkills required:\n1-3+ years' experience in project coordination, project management, operations, customer success, or similar stakeholder-facing roles. \nStrong communication skills with confidence to influence stakeholders, follow up on deliverables, and hold teams accountable. \nDemonstrated ownership, organisation, and attention to detail.\nComfortable working with technology and learning new systems. Technical aptitude preferred. \nStrong written English skills required due to knowledge base and content-related work.\nExperience with Salesforce, CRM platforms, reporting tools, customer portals, or AI-enabled environments is advantageous but not mandatory. \nCybersecurity industry knowledge is a nice-to-have but not required.\nWhy Proofpoint?\nAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:\nCompetitive compensation\n\nComprehensive benefits\n\nCareer success on your terms\n\nFlexible work environment\n\nAnnual wellness and community outreach days\n\nAlways on recognition for your contributions\n\nGlobal collaboration and networking opportunities\n\nOur Culture:\nOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.\nWe encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .\nHow to Apply\nInterested? Submit your application along with any supporting information- we can’t wait to hear from you!","description_format":"text","description_chars":5586,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Data Loss Prevention","Email Security","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-11-12T01:33:05Z"}],"visa":[{"country":"IE","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Irish employment permits in 12 months: 7","filings_12m":7,"filings_prev_12m":6,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Employment permits","cap_exempt":false,"checked_at":"2026-11-11T07:38:50+00:00","sources":["Department of Enterprise, Trade and Employment: employment permits issued to companies"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":39,"reasons":["conf:5","win:early","comp:junior,brand"],"computed_at":"2026-11-12T06:49:16Z"},"pay":null,"html_url":"https://alion.io/job/proofpoint-community-experience-program-coordinator","json_url":"https://alion.io/job/proofpoint-community-experience-program-coordinator.json","meta":{"generated_at":"2026-11-12T06:49:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5122},"rest":"https://alion.io/mcp/rest/get_company?id=5122"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproofpoint-community-experience-program-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproofpoint-community-experience-program-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproofpoint-community-experience-program-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proofpoint-community-experience-program-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproofpoint-community-experience-program-coordinator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4126230}},{"tool":"search_jobs","arguments":{"company":"proofpoint.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4126230},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}