{"id":3395199,"url":"https://alion.io/job/proofpoint-technical-account-manager-7","title":"Technical Account Manager","company":{"id":5122,"name":"Proofpoint","domain":"proofpoint.com","url":"https://alion.io/company/proofpoint","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":12,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":60000,"max_usd":138000,"period":"year","method":"role_country_seniority_unknown","sample_n":69},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"Windows","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-10-28T12:10:34Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-31T03:03:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About Us:\nProofpoint is a global leader in human- and agent-centric cybersecurity. We protect how people, data, and AI agents connect across email, cloud, and collaboration tools. Over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations trust Proofpoint to stop threats, prevent data loss, and build resilience across their people and AI workflows. Our mission is simple: safeguard the digital world and empower people to work securely and confidently. Join us in our pursuit to defend data and protect people.\nHow We Work:\nAt Proofpoint you’ll be part of a global team that breaks barriers to redefine cybersecurity guided by our BRAVE core values:\nBold in how we dream and innovate\nResponsive to feedback, challenges and opportunities\nAccountable for results and best in class outcomes\nVisionary in future focused problem-solving\nExceptional in execution and impact\nThe Technical Account Manager (TAM) is a strategic customer advisor and business outcome leader who partners with enterprise customers to drive measurable security value and cyber resiliency. This is a senior, consultative role that operates at the intersection of technology and business strategy-engaging at the CISO and executive level while maintaining the technical depth necessary to guide complex Proofpoint deployments.\nThe TAM serves as a trusted executive consultant, proactively identifying strategic risks, architecting adoption and value realization plans, and coaching customers on aligning Proofpoint capabilities to their broader security and business frameworks. While the role has evolved to lead with strategic advisory, a strong technical and security software foundation remains essential.\nSuccessful candidates will bring executive presence, commercial acumen, and a proven track record of driving customer outcomes at the enterprise level-combined with deep experience in Linux, messaging, and cloud security environments. Above all, they will have a passion for ensuring a top-quality customer experience.\nYour Day-to-Day \nStrategic & Advisory (~50%)\nDrive business outcomes aligned to customer security and organizational goals, ensuring measurable ROI across the Proofpoint investment. \nServe as a strategic risk advisor-proactively identifying and mitigating renewal, adoption, and security posture risks before they impact the customer. \nAct as an executive consultant-building trusted relationships at CISO/VP level, delivering strategic insights and forward-looking recommendations. \nArchitect adoption and value realization plans that ensure customers maximize the full breadth of their Proofpoint deployment. \nCoach customers on cyber resiliency strategy-aligning Proofpoint capabilities to their broader security framework and organizational risk tolerance. \nLead executive business reviews and strategic planning sessions, articulating security value in business terms. \nTechnical & Operational (~50%)\nMaintain technical expertise across the Proofpoint platform-staying current on product capabilities, integrations, and roadmap. \nUnderstand the customer’s unique security goals, business requirements, network configuration, and Proofpoint deployment; proactively make recommendations to improve security posture and system performance. \nAct as a technical advocate to manage and monitor interactions with the Proofpoint technical support team, proactively escalating issues and feature requests. \nConduct proactive health checks and provide system performance recommendations aligned to the customer’s deployment. \nProvide insight on industry trends, the security landscape, best practices, and product roadmaps affecting the customer’s business. \nAssist customers with setting goals and success criteria for their Proofpoint deployment, and provide reports to track key metrics and progress. \nConduct weekly status calls, monthly management calls, and periodic executive-level business reviews. \nQualifications:\nStrategic & Business Competencies\nProven ability to drive measurable business outcomes for enterprise customers-translating technical capabilities into tangible security and business value. \nExecutive presence and demonstrated experience engaging at C-suite and VP level, including CISOs, CIOs, and business unit leaders. \nStrategic risk assessment and advisory experience-ability to identify adoption gaps, renewal risks, and security posture vulnerabilities proactively. \nStrong commercial acumen-solid understanding of ARR, renewals, customer lifetime value, and the commercial dimensions of customer success. \nExperience building and executing customer success and adoption strategies at scale. \nAbility to translate technical capabilities into business value narratives tailored to executive audiences. \nTechnical Foundation\nExtensive industry experience in a client/professional services, sales engineering, senior support engineering, IT operations management, or senior engineer role with exposure to multiple technology areas. \nMaintain technical expertise across the Proofpoint platform and the broader cybersecurity landscape. \nKnowledge of data communication concepts and technologies-specifically email, networking, and cloud services. \nKnowledge of Linux, SMTP, and MySQL. \nWorking knowledge of Windows, Active Directory, and Microsoft Exchange. \nA history of successfully leading and directing technical staff through crisis situations. \nKnowledge of project management principles and strong time management skills. \nAbility to effectively work in a team environment as well as independently. \nPreferred experience\nBackground in cybersecurity consulting or advisory roles. \nExperience with customer success methodologies and frameworks (e.g., Gainsight, CSQL, QBR models). \nTrack record of influencing customer retention, expansion, and NPS improvement. \nAdaptable and willing to learn new technologies as the threat landscape evolves.\nFluent French speaker mandatory \nWhy Proofpoint?\nAt Proofpoint, we believe that an exceptional career experience includes a comprehensive compensation and benefits package. Here are just a few reasons you’ll love working with us:\nCompetitive compensation\n\nComprehensive benefits\n\nCareer success on your terms\n\nFlexible work environment\n\nAnnual wellness and community outreach days\n\nAlways on recognition for your contributions\n\nGlobal collaboration and networking opportunities\n\nOur Culture:\nOur culture is rooted in values that inspire belonging, empower purpose and drive success-every day, for everyone.\nWe encourage applications from individuals of all backgrounds, experiences, and perspectives. If you need accommodation during the application or interview process, please reach out to .\nHow to Apply\nInterested? Submit your application along with any supporting information- we can’t wait to hear from you!","description_format":"text","description_chars":6844,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Data Loss Prevention","Email Security","Cybersecurity AI"],"lifecycle":[{"event":"open","at":"2026-10-28T12:10:34Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":2,"expected_fill_days":38,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/proofpoint-technical-account-manager-7","json_url":"https://alion.io/job/proofpoint-technical-account-manager-7.json","meta":{"generated_at":"2026-10-31T11:19:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17346,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5122},"rest":"https://alion.io/mcp/rest/get_company?id=5122"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproofpoint-technical-account-manager-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproofpoint-technical-account-manager-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproofpoint-technical-account-manager-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proofpoint-technical-account-manager-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproofpoint-technical-account-manager-7"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3395199}},{"tool":"search_jobs","arguments":{"company":"proofpoint.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3395199},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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