{"id":2028415,"url":"https://alion.io/job/proofserve-senior-client-service-operations-manager-western","title":"Senior Client Service Operations Manager (Western)","company":{"id":3909049,"name":"Proof Technology Inc.","domain":"proofserve.com","url":"https://alion.io/company/proofserve","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"closed","first_seen_at":"2026-09-11T00:15:41Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-22T03:28:04Z","board_verified":false,"closed_at":"2026-10-22T03:28:04Z","days_open":41,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":40},"description":"Join our team as a Senior Client Service Operations Manager, where you will lead the Operations function and manage multiple Operations Managers. You will be responsible for owning the operating model, driving function-level outcomes, designing the service model, prioritizing problems, building capacity, and ensuring compliance. You will also manage the development of your team and set management standards. This is a full-time, remote position with competitive benefits.\nMissions\nGérer l'ensemble de la fonction des opérations, y compris la structure, les mesures, les décisions et l'évolutivité.\nAssurer le respect des SLA, de la qualité, de la productivité, des coûts et de la rétention dans toutes les équipes.\nDévelopper et former les managers d'opérations, en veillant à leur succès et à leur développement professionnel.\nProfil recherché\n - Demonstrated track record owning function-level KPIs at scale and materially improving them - you can show what you changed, why, and what moved- 7+ years of operations experience, including 2+ years managing managers; high-growth, service-delivery, or regulated-industry experience strongly preferred\n- Bachelor's degree in Business, Operations, or related field; advanced degree or Lean/Six Sigma certification a plus\n- Proven people leader: can speak in detail about Managers developed, hard calls made, and bench strength built\n- Strong analytical and structured-thinking skills; comfortable building and defending an operations roadmap tied to company strategy\n- Experience in legal services, service of process, regulated operations, or complex service-delivery environments strongly preferred\n- Excellent executive communication; credible across senior leadership, enterprise clients, and the operations floor","description_format":"text","description_chars":1767,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":2,"team_size_min":null,"manages_managers":true,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-07T13:32:45Z"},{"event":"close","at":"2026-10-08T01:10:42Z"},{"event":"reopen","at":"2026-10-16T00:37:06Z"},{"event":"close","at":"2026-10-22T03:28:04Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":140000,"is_top_pay":false},"html_url":"https://alion.io/job/proofserve-senior-client-service-operations-manager-western","json_url":"https://alion.io/job/proofserve-senior-client-service-operations-manager-western.json","meta":{"generated_at":"2026-10-23T21:52:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"search","counted_by":"address","units_charged":0,"used_today":0,"day_limit":null,"remaining_today":null,"minute_limit":null,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3909049},"rest":"https://alion.io/mcp/rest/get_company?id=3909049"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproofserve-senior-client-service-operations-manager-western"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproofserve-senior-client-service-operations-manager-western"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproofserve-senior-client-service-operations-manager-western"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proofserve-senior-client-service-operations-manager-western\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproofserve-senior-client-service-operations-manager-western"}]}