{"id":1441907,"url":"https://alion.io/job/propark-mobility-assistant-account-manager-parking-operations","title":"Assistant Account Manager - Parking Operations","company":{"id":1880347,"name":"Propark Mobility","domain":"propark.com","url":"https://alion.io/company/propark-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterey, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":82000,"currency":"USD","period":"year","gross":null,"usd_annual":82000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-29T05:05:16Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-21T15:05:37Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"-\nPor favor, desplázate hacia abajo para ver la versión en español\nAssistant Valet Manager - Luxury Hotel\nSalary: $75,000.00 - $82,000.00 commensurate with experience\nLocation: Monterey, CAStatus: Full-TimeSchedule: Must be available for weekends & holidays\nWork Modality: On-Site\nAbout the Role\nWe’re looking for a natural leader who can bring together great service, strong organization, and hands-on teamwork. As the Assistant Valet Manager, you’ll help oversee day-to-day valet and parking operations at a luxury hotel property-ensuring smooth traffic flow, exceptional guest service, and a clean, safe, well-run facility.\nThis role blends hospitality, leadership, and operational management. You’ll support frontline staff, solve problems in real time, and help create a welcoming experience that reflects our approachable luxury philosophy.\nWhat You’ll Do\nLead & Support the Team\nSupervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel\nProvide ongoing customer service training for all employees\nAssist with training new hires-cashiers, valets, and shuttle drivers\nMake meaningful recommendations regarding hiring, performance reviews, discipline, and termination decisions\nFill in for frontline associates when necessary\nServe as acting Account Manager when needed (including weekends or second shift coverage)\nGuest Service & Problem Solving\nHandle customer complaints and day-to-day operational challenges\nAct as a liaison between guests, staff, and management\nServe as the primary point of contact for vehicle damage claims; ensure each case is fully completed and documented\nOperations & Safety\nPatrol and monitor safety, cleanliness, and functionality of the parking garage and surrounding areas\nSupport shuttle fleet upkeep, preventative maintenance, and repair coordination\nEnsure compliance with all company and client policies and procedures\nAdministrative & Financial Support\nProcess cash receipts and compile bank deposits for bookkeeper revenue reports\nSafeguard deposits and ensure all revenue is accurate\nAssist with reviewing work schedules to ensure proper staffing coverage\nSupport reconciliation of time cards and payroll submission\nAssist office manager with administrative tasks\nPrepare reports, surveys, or special projects as assigned\nWhat's in It for You\nWe promote from within - grow your career here!\nFree parking\nFlexible scheduling\nPaid holidays & wellness time\n Employee Assistance Program (EAP) - confidential 24/7 support + 3 free counseling sessions per household member\n FT Employees:\nPaid vacation\nExtra paid day off on your birthday\nFull benefits package: medical, HSA/FSA, dental, vision, commuter benefits, pet insurance, supplemental insurances, and 401(k)\nSeven (7) paid holidays:New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)\n(PT, PT Seasonal, FT Seasonal, or OC positions are not eligible for health benefits)\nMust-Haves\nSupervisory experience in parking, hospitality, transportation, or customer service\nStrong leadership with a hands-on, “roll-up-your-sleeves” mindset\nHonest, organized, thoughtful, and dependable\nExcellent written and conversational communication skills\nFlexible availability-weekends and holidays required\nResourceful and decisive; comfortable with fast-paced environments\nGenuine people skills and a natural ability to create positive interactions\nA growth mindset-you see challenges as opportunities\nGood-to-Haves\nExperience in parking operations, shuttle fleet management, or valet services\nHospitality background or guest-service-focused experience\nProgressive supervisory experience overseeing frontline teams\nFamiliarity with scheduling and payroll processes\n*This list is not all-inclusive. The full job description will be provided at your interview.\n*** Free parking while working at your assigned Propark location(s).\nPropark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.\nPlease go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.\nPlease go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify in AZ, CO, FL, and UT. Following acceptance of your offer, we will verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation\nSubgerente de Valet - Hotel de Lujo\nSalario: $75,000 a $82,000 anuales (según experiencia)\n\nUbicación: Monterey, CA\n\nTipo de puesto: Tiempo completo\n\nHorario: Debe estar disponible fines de semana y días festivos\n\nModalidad de trabajo: Presencial\n\nAcerca del puesto: Buscamos un líder natural que combine excelente servicio, organización y trabajo en equipo. Como Subgerente de Valet, supervisará las operaciones diarias de valet y estacionamiento en un hotel de lujo, asegurando flujo de tráfico eficiente, servicio excepcional a los huéspedes y un entorno limpio, seguro y bien gestionado.\nEste puesto combina hospitalidad, liderazgo y gestión operativa. Apoyará al personal de primera línea, resolverá problemas en tiempo real y ayudará a crear una experiencia acogedora que refleje nuestra filosofía de lujo accesible.\nResponsabilidades principales:\nLiderar y apoyar al equipo:\nSupervisar y gestionar a todos los asociados de primera línea, incluidos supervisores, cajeros, valets, asistentes y personal de mantenimiento.\n\nProporcionar capacitación continua en servicio al cliente a todos los empleados.\n\nAyudar con la formación de nuevos empleados: cajeros, valets y conductores de shuttle.\n\nHacer recomendaciones significativas sobre contratación, evaluaciones de desempeño, disciplina y decisiones de terminación.\n\nCubrir funciones de asociados de primera línea cuando sea necesario.\n\nActuar como Gerente de Cuenta cuando sea necesario (incluyendo fines de semana o segundo turno).\n\nServicio al huésped y resolución de problemas:\nManejar quejas de clientes y desafíos operativos diarios.\n\nServir como enlace entre huéspedes, personal y gerencia.\n\nSer el contacto principal para reclamaciones por daños a vehículos; asegurar que cada caso esté completo y documentado.\n\nOperaciones y seguridad:\nSupervisar seguridad, limpieza y funcionalidad del estacionamiento y áreas circundantes.\n\nApoyar el mantenimiento de la flota de shuttles, mantenimiento preventivo y coordinación de reparaciones.\n\nAsegurar el cumplimiento de todas las políticas y procedimientos de la empresa y del cliente.\n\nApoyo administrativo y financiero:\nProcesar recibos de efectivo y compilar depósitos bancarios para los informes de ingresos.\n\nProteger los depósitos y garantizar que todos los ingresos sean precisos.\n\nRevisar horarios de trabajo para asegurar cobertura adecuada.\n\nApoyar la conciliación de tarjetas de tiempo y envío de nómina.\n\nAyudar al gerente de oficina con tareas administrativas.\n\nPreparar informes, encuestas o proyectos especiales según se asignen.\n\nBeneficios:\nPromocionamos desde dentro: ¡crece tu carrera con nosotros!\n\nEstacionamiento gratis.\n\nHorario flexible.\n\nDías festivos pagados y tiempo para bienestar (Wellness).\n\nPrograma de Asistencia al Empleado (EAP) - apoyo confidencial 24/7 + 3 sesiones de consejería gratuitas por cada miembro del hogar.\n\nEmpleados de tiempo completo:\nVacaciones pagadas.\n\nDía libre adicional pagado en tu cumpleaños.\n\nPaquete completo de beneficios: médico, HSA/FSA, dental, visión, beneficios de transporte, seguro para mascotas, seguros suplementarios y 401(k).\n\nSiete (7) días festivos pagados: Año Nuevo, Día de los Caídos, Día de la Independencia, Día del Trabajo, Acción de Gracias, Navidad y Cumpleaños (día flotante).\n\nLos puestos de medio tiempo, temporal o bajo demanda no son elegibles para beneficios de salud.\n\nRequisitos indispensables:\nExperiencia supervisando en estacionamiento, hospitalidad, transporte o servicio al cliente.\n\nLiderazgo sólido con actitud práctica y manos a la obra.\n\nHonesto/a, organizado/a, reflexivo/a y confiable.\n\nExcelentes habilidades de comunicación escrita y verbal.\n\nDisponibilidad flexible - fines de semana y días festivos requeridos.\n\nCapacidad de resolución de problemas y adaptación a entornos rápidos.\n\nHabilidades interpersonales genuinas y capacidad natural para crear interacciones positivas.\n\nMentalidad de crecimiento: ver los desafíos como oportunidades.\n\nDeseable:\nExperiencia en operaciones de estacionamiento, gestión de flotas de shuttle o servicios de valet.\n\nExperiencia en hospitalidad o servicio al cliente.\n\nExperiencia supervisando equipos de primera línea.\n\nFamiliaridad con procesos de programación de horarios y nómina.\n\nEsta lista no es exhaustiva. La descripción completa del puesto se proporcionará durante la entrevista.Estacionamiento gratuito mientras trabaje en su ubicación asignada de Propark.\nPropark es un Empleador de Igualdad de Oportunidades (EOE).\nLos candidatos calificados son considerados para empleo sin importar edad, raza, color, religión, sexo, origen nacional, orientación sexual, discapacidad o estatus de veterano.\n\nSi necesita asistencia o ajuste durante el proceso de solicitud debido a una discapacidad, está disponible a petición. Ningún solicitante será penalizado por solicitarlo.\n\n Propark es un Empleador que Ofrece Igualdad de Oportunidades (EOE, por sus siglas en inglés). Los solicitantes calificados son considerados para el empleo sin importar su edad, raza, color, religión, sexo, origen nacional, orientación sexual, discapacidad o condición de veterano. Si necesita asistencia o una adaptación durante el proceso de solicitud debido a una discapacidad, esta se encuentra disponible a pedido. La empresa se complace en brindar dicha asistencia, y ningún solicitante será penalizado como resultado de tal pedido. Los solicitantes calificados con antecedentes de arrestos y condenas serán considerados para el empleo de acuerdo con la Ordenanza de Oportunidad Justa de San Francisco.\nVisite el portal corporativo de empleo de Propark para consultar nuestro Aviso para Solicitantes conforme a la CPRA y nuestra Política de Privacidad para el estado de California. Esta política también se le enviará por correo electrónico al recibir su solicitud.\n Visite el portal corporativo de empleo de Propark para consultar nuestro Aviso de Participación en E-Verify. Propark Mobility participa en E-Verify en AZ, CO, FL y UT. Tras la aceptación de su oferta, verificaremos su elegibilidad de empleo a través del programa federal E-Verify. 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