{"id":1726005,"url":"https://alion.io/job/propark-mobility-customer-care-representative","title":"Customer Care Representative","company":{"id":1880347,"name":"Propark Mobility","domain":"propark.com","url":"https://alion.io/company/propark-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Columbus, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":18,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":36000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-10-02T21:58:38Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-07T01:43:08Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"-\nPark your Career with Propark!\nUpward Mobility with Propark Mobility!\nCampusParc at The Ohio State University (OSU)\nCustomer Care Representative\n$18.00 per hour\nTwo Full-Time Opportunities available:\nMonday - Friday\n8:00am - 4:00pm\n10:00am - 6:00pm\nDon't walk but run to submit your application today.\nWant the full story? Keep reading!\nA typical day might include:\nGreet customers in a friendly manner, is responsive and timely with correspondence and problem resolution, and display a caring attitude while answering calls or at the front counter.\nDirect the activities of the frontline staff. \nDevelop a rapport with the customer base that uses The Ohio State University parking system, a large, complex parking operation located on a college campus.\nCoordinate internal departments (maintenance, enforcement, operations, and events) to create and maximize productivity, efficiency and responsiveness to all customer service issues within the parking system. \nDevelop proficiency in the use of computer systems used to answer customer calls, sell customer permits, manage customer accounts, and track customer issues.\nEnsure maximum productivity by successfully routing CampusParc staff to designated locations on campus. \nAssist visitors, students, faculty, and staff of The Ohio State University obtain and purchase parking permits.\nTrack operational issues/concerns using a Customer Relations Management System. \nComplete cashiering procedures when processing a sale, refund, or return, and maintain all accounting reports and processing records for transactions, as required.\nProvide excellent customer service to clients, customers, and employees. \nAdhere to standard responses when making and receiving calls and addressing routine inquiries.\nAssist customers in paying or disputing citations and modifying or updating account information.\nRemain up to date on any parking system information that may need to be relayed to customers.\nRespond to all requests received in the Welcome email account for new Medical Center Orientation employees.\nDemonstrate continuous process improvement by providing feedback to management about the parking system and online permit system.\nMaintain the electronic document filing system by scanning physical documentation and linking it to the customer’s account.\nPerform permit fulfillment and mailings.\nPrepares citation letters for mailing.\nOther special projects assigned by location management. \nQualifications you will have:\nEducation\nHigh school diploma or GED required.\nExperience\nStrong customer service experience.\nStrong understanding of computer systems.\nCustomer Service & Dispatch experience is preferred with use of a large phone system\nParking and/or university operations preferred\nKnowledge of The Ohio State University campus a plus\nKnowledge of TIBA software preferred \nKnowledge of Microsoft Office applications, including Excel, Word, Power Point, and Outlook.\nSkills\nAbility to communicate professionally and effectively.\nExcellent phone, interpersonal, and organizational skills.\nAbility to speak, read, and comprehend the English language.\nBilingual abilities are a plus\nMust be open to feedback, differing opinions, and other points of view.\nDemonstrates a sense of urgency and timeliness.\nDemonstrates the ability to seek improvement.\nExcellent teambuilding and interpersonal skills.\nWhat Propark will provide for you:\nAmazing management team who will truly care about you.\nFlexible scheduling.\nPhenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!\nPaid Holidays, Vacation, Wellness, and a paid day off for your birthday!\nOpportunities to build a career - many in our senior management teams began their careers in this role!\nThe physical demands of this position and the work environment characteristics described below are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential job functions.\nPhysical Demands: The employee will be required to stand, walk, sit, use hands-to-fingers, handle tools or controls, reach with hands or arms, talk, and hear. Employee must occasionally lift and/or move objects up to 25lbs.\nWe look forward to meeting you!\nPropark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.\nPlease go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.","description_format":"text","description_chars":5007,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Proficiency (C2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Transportation & Logistics","Smart Mobility","Smart City"],"lifecycle":[{"event":"open","at":"2026-10-02T21:58:38Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":38,"band":"fade","label":"Fading","p_open":1,"p_active":0.652,"p_room":0.578,"age_days":3,"expected_fill_days":3,"reasons":["conf:1","win:tail"],"computed_at":"2026-10-06T05:45:30Z"},"pay":{"stated_usd_annual":36000,"is_top_pay":false},"html_url":"https://alion.io/job/propark-mobility-customer-care-representative","json_url":"https://alion.io/job/propark-mobility-customer-care-representative.json","meta":{"generated_at":"2026-10-07T02:29:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4190,"day_limit":5000,"remaining_today":810,"minute_limit":60,"resets_at":"2026-10-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1880347},"rest":"https://alion.io/mcp/rest/get_company?id=1880347"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpropark-mobility-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpropark-mobility-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpropark-mobility-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/propark-mobility-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpropark-mobility-customer-care-representative"}]}