{"id":1441915,"url":"https://alion.io/job/propark-mobility-shuttle-operations-manager","title":"Shuttle Operations Manager","company":{"id":1880347,"name":"Propark Mobility","domain":"propark.com","url":"https://alion.io/company/propark-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":80000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"closed","first_seen_at":"2026-09-29T05:05:16Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-02T21:58:38Z","board_verified":false,"closed_at":"2026-10-02T21:58:38Z","days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"-\nPark your career here, with Propark Mobility!\nShuttle Operations Manager\nSalary Range: $80,000.00 Annually, Commensurate with Experience, plus Incentive Bonus Potential up to 15% of salary\nWork Modality: On location\nSchedule: Full-time\nLocation: Baltimore, MD\nRequired: CDL-B with a Passengers Endorsement\nApplications will be accepted until job is closed.\nIdeal Experience\nThis position is responsible for all aspects of the shuttle operation at this location - driver scheduling and oversight, fleet readiness and maintenance coordination, safety and compliance, and day-to-day management of your on-site team. The ideal candidate will have previous transportation or shuttle operations experience, with a parking industry or hospitality background also being a strong asset.\nProgressive management experience with front-line team oversight, ideally including CDL drivers or a similar transportation workforce.\nEstablished experience with scheduling and payroll is a plus.\nExperience working within or alongside a university, healthcare, or institutional campus environment is helpful but not required.\nBachelor's degree with a concentration in business is helpful but not required.\nSkills and Abilities We're Searching For\nYou are a motivated individual willing to take on new challenges, with management experience in Transportation, Shuttle Operations, Parking, Customer Service, and/or Hospitality.\nYou are a “roll-up-the-sleeves and get-stuff-done” type of person who is organized, honest, and thoughtful.\nYour friends describe you as trustworthy, loyal, and dependable.\nYou are self-sufficient, resourceful, and decisive.\nYou see a challenge as an opportunity and are looking for a position with a chance for growth.\nThis is a Monday-Friday role aligned to the university's academic calendar. Shuttle service runs across early-morning and evening hours, so some flexibility within the weekday schedule is expected; this role does not require regular weekend or holiday coverage.\nYou have impeccable conversational and written communication skills.\nYou have an exceptional way with people, and you achieve extraordinary results.\nExcellent computer skills, including Microsoft Office (Word, Excel, PowerPoint, Outlook) and UKG.\nWhat We Offer: Compensation and Benefits\nFantastic opportunities for career growth - we always look to promote from within first!\nFree Parking!!*\nCompetitive salary that is commensurate with experience, plus incentive bonus potential.\nVery generous time off allowances - holidays, vacation, wellness, and an extra day off for your birthday!\nPriority-driven culture that is supportive, engaging, empowering, and celebratory.\nA company that values diversity, inclusion, and belonging.\nThe ability to work in a fun and progressive environment in which everyone is provided with strong direction and then empowered to complete their objectives.\nLearning opportunities through our internal training program - Propark Think.\nPhenomenal Benefits Package, including medical, dental, vision, and 8 supplemental insurances, including pet insurance!\nFree and confidential Employee Assistance Program (EAP) that provides support and resources to employees and their families 24/7.\nWho We Are\nWe make each day great - together. We create an exciting work atmosphere with a culture that is focused on supporting and celebrating each other. Our team members enjoy a positive work environment that is deeply committed to our simple driving goal: create the perfect parking moment for every guest.\nPropark Mobility is an industry-leading company that began with one lone lot in Hartford, CT in 1984. Today we boast over 750+ locations throughout the U.S. and are on a 5-year plan to quadruple our size! Are you ready to park your career here? We have lots of opportunities ahead!\nAs Shuttle Operations Manager, You Will:\nDevelop and train shuttle drivers and supervisors at your location.\nBuild and approve driver work schedules to ensure full route coverage across all operating hours while minimizing overtime and expenses.\nDevelop and maintain a strong relationship with the university client, including attending regular client meetings.\nHandle rider concerns and day-to-day operational issues, and support your team in resolving them.\nManage and submit driver, operations, and payroll reports.\nOversee vehicle inspections and coordinate maintenance to keep the shuttle fleet safe and reliable.\nEnsure ADA and accessibility standards are consistently met across the shuttle service, including wheelchair assistance.\nMonitor on-time performance and route efficiency, adjusting as needed to meet ridership demand.\nEnsure compliance with DOT/CDL regulations as applicable, along with Propark policies and university requirements.\nDevelop budgets and monitor financials to meet business goals.\nReview and evaluate audits to ensure integrity of operational and revenue reporting.\nRespond to operational issues when needed, including outside normal business hours (for example, an early-morning or evening service disruption).\nMaintain the highest professional and ethical standards for both our organization and our university partner.\nAre you ready to park your career here?\nApply today!\nWe can't wait to meet you!\n**Free parking while working at your assigned Propark location(s).\n Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.\nPlease go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.\n Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify. Following acceptance of your offer, we may verify your employment eligibility through the federal E-Verify program. 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