Supervisor - Hotel Valets

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Valet Supervisor - Luxury Hotel in Downtown Monterey

Pay Rate: $25.00 per hour plus cash tip$!

Job Type: Full-time

Location: Monterey, CA

Shift & Schedule: Open Availability (must be able to work on weekends)

Must Have: Supervisor, Hospitality and Customer Service Experience

Applications will be accepted until job is closed.

About the Role

We’re looking for a natural leader who can bring together great service, strong organization, and hands-on teamwork. As the Valet Supervisor, you’ll help oversee day-to-day valet and parking operations at a luxury hotel property-ensuring smooth traffic flow, exceptional guest service, and a clean, safe, well-run facility.

This role blends hospitality, leadership, and operational management. You’ll support frontline staff, solve problems in real time, and help create a welcoming experience that reflects our approachable luxury philosophy.

What You’ll Do

Lead & Support the Team

• Supervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel

• Provide ongoing customer service training for all employees

• Assist with training new hires-cashiers, valets, and shuttle drivers

• Make meaningful recommendations regarding hiring, performance reviews, discipline, and termination decisions

• Fill in for frontline associates when necessary

• Serve as acting Account Manager when needed (including weekends or second shift coverage)

Guest Service & Problem Solving

• Handle customer complaints and day-to-day operational challenges

• Act as a liaison between guests, staff, and management

• Serve as the primary point of contact for vehicle damage claims; ensure each case is fully completed and documented

Operations & Safety

• Patrol and monitor safety, cleanliness, and functionality of the parking garage and surrounding areas

• Support shuttle fleet upkeep, preventative maintenance, and repair coordination

• Ensure compliance with all company and client policies and procedures

Administrative & Financial Support

• Process cash receipts and compile bank deposits for bookkeeper revenue reports

• Safeguard deposits and ensure all revenue is accurate

• Assist with reviewing work schedules to ensure proper staffing coverage

• Support reconciliation of time cards and payroll submission

• Assist office manager with administrative tasks

• Prepare reports, surveys, or special projects as assigned

What's in it for you?

• We promote from within - park your career here!
• Free Parking!**
• Flexible scheduling; paid Holidays and Wellness.
• Free and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.
• (FT Employees) Paid vacation and an extra day-off on your birthday!!
• (FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!
• The Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*
• Wellness is provided according to city or state mandates
• For more information: https://www.propark.com/careers/

Must-Haves

• Supervisory experience in parking, hospitality, transportation, or customer service

• Strong leadership with a hands-on, “roll-up-your-sleeves” mindset

• Honest, organized, thoughtful, and dependable

• Excellent written and conversational communication skills

• Flexible availability-weekends and holidays required

• Resourceful and decisive; comfortable with fast-paced environments

• Genuine people skills and a natural ability to create positive interactions

• A growth mindset-you see challenges as opportunities

Good-to-Haves

• Experience in parking operations, shuttle fleet management, or valet services

• Hospitality background or guest-service-focused experience

• Progressive supervisory experience overseeing frontline teams

• Familiarity with scheduling and payroll processes

* This list is not all-inclusive. The full job description will be provided at your interview.

** Free parking while on shift at your assigned Propark location.

Propark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

Please go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.

Please go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify in AZ, CO, FL, and UT. Following acceptance of your offer, we will verify your employment eligibility through the federal E-Verify program. Notice of E-Verify Participation.