{"id":1980218,"url":"https://alion.io/job/propark-mobility-supervisor-hotel-valets-3","title":"Supervisor - Hotel Valets","company":{"id":1880347,"name":"Propark Mobility","domain":"propark.com","url":"https://alion.io/company/propark-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterey, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":null,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T23:09:04Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T14:40:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"-\nValet Supervisor - Luxury Hotel in Downtown Monterey\nPay Rate: $25.00 per hour plus cash tip$!\nJob Type: Full-time\nLocation: Monterey, CA\nShift & Schedule: Open Availability (must be able to work on weekends)\nMust Have: Supervisor, Hospitality and Customer Service Experience\nApplications will be accepted until job is closed.\nAbout the Role\nWe’re looking for a natural leader who can bring together great service, strong organization, and hands-on teamwork. As the Valet Supervisor, you’ll help oversee day-to-day valet and parking operations at a luxury hotel property-ensuring smooth traffic flow, exceptional guest service, and a clean, safe, well-run facility.\nThis role blends hospitality, leadership, and operational management. You’ll support frontline staff, solve problems in real time, and help create a welcoming experience that reflects our approachable luxury philosophy.\nWhat You’ll Do\nLead & Support the Team\nSupervise and manage all frontline associates, including supervisors, cashiers, valets, attendants, and maintenance personnel\n\nProvide ongoing customer service training for all employees\n\nAssist with training new hires-cashiers, valets, and shuttle drivers\n\nMake meaningful recommendations regarding hiring, performance reviews, discipline, and termination decisions\n\nFill in for frontline associates when necessary\n\nServe as acting Account Manager when needed (including weekends or second shift coverage)\n\nGuest Service & Problem Solving\nHandle customer complaints and day-to-day operational challenges\n\nAct as a liaison between guests, staff, and management\n\nServe as the primary point of contact for vehicle damage claims; ensure each case is fully completed and documented\n\nOperations & Safety\nPatrol and monitor safety, cleanliness, and functionality of the parking garage and surrounding areas\n\nSupport shuttle fleet upkeep, preventative maintenance, and repair coordination\n\nEnsure compliance with all company and client policies and procedures\n\nAdministrative & Financial Support\nProcess cash receipts and compile bank deposits for bookkeeper revenue reports\n\nSafeguard deposits and ensure all revenue is accurate\n\nAssist with reviewing work schedules to ensure proper staffing coverage\n\nSupport reconciliation of time cards and payroll submission\n\nAssist office manager with administrative tasks\n\nPrepare reports, surveys, or special projects as assigned\n\nWhat's in it for you?\nWe promote from within - park your career here!\nFree Parking!**\nFlexible scheduling; paid Holidays and Wellness.\nFree and confidential employee assistance program (EAP) that provides support and resources to employees and their families 24/7. Including 3 free counseling sessions for all employees and each household family member.\n(FT Employees) Paid vacation and an extra day-off on your birthday!!\n(FT Employees) Benefits Package - including medical, HSA, FSA, dental, vision, and 6 supplemental insurances, including commuter benefits, pet insurance and 401k!\nThe Company offers seven (7) paid holidays even though the nature of our business requires that our locations stay open. The seven (7) holidays include: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day, Birthday (Floating Holiday)* *Any positions offered that are PT, PT Seasonal, FT Seasonal, or OC are not eligible for health insurance benefits.*\nWellness is provided according to city or state mandates\nFor more information: https://www.propark.com/careers/ \nMust-Haves\nSupervisory experience in parking, hospitality, transportation, or customer service\n\nStrong leadership with a hands-on, “roll-up-your-sleeves” mindset\n\nHonest, organized, thoughtful, and dependable\n\nExcellent written and conversational communication skills\n\nFlexible availability-weekends and holidays required\n\nResourceful and decisive; comfortable with fast-paced environments\n\nGenuine people skills and a natural ability to create positive interactions\n\nA growth mindset-you see challenges as opportunities\n\nGood-to-Haves\nExperience in parking operations, shuttle fleet management, or valet services\n\nHospitality background or guest-service-focused experience\n\nProgressive supervisory experience overseeing frontline teams\n\nFamiliarity with scheduling and payroll processes\n\n* This list is not all-inclusive. The full job description will be provided at your interview.\n** Free parking while on shift at your assigned Propark location.\nPropark is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Qualified applicants with arrest and conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.\nPlease go to the Propark corporate careers portal to view our CPRA Applicant Notice and Privacy Policy for the state of CA. This policy will also be emailed to you upon receipt of your application.\nPlease go to the Propark corporate careers portal to view our Notice of E-Verify Participation - Propark Mobility participates in E-Verify in AZ, CO, FL, and UT. Following acceptance of your offer, we will verify your employment eligibility through the federal E-Verify program. 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