{"id":1212900,"url":"https://alion.io/job/propeller-customer-success-manager","title":"Customer Success Manager","company":{"id":366,"name":"Propeller","domain":"propelleraero.com","url":"https://alion.io/company/propeller","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":95,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":100,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Denver, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":70000,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"HubSpot","optional":true}],"status":"live","first_seen_at":"2026-09-25T05:19:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-01T16:26:36Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About\nPropeller is on a mission to take the guesswork out of moving dirt - reducing wasted fuel, time, and money. We do this through the power of maps.\nOur customers use Propeller’s integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide using Propeller’s smart survey technology, we empower project teams to map, measure, and manage site activity.\nPropeller empowers everyone to approach, own, and solve problems creatively. We’re data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud to be recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work. You can learn more about us on Glassdoor.\nYour Mission\nEmpower our customers to maximize the value from our product, turning successful adoption into lasting partnerships. The Customer Success Manager will be the primary driver of this success, directly impacting revenue retention by proactively ensuring customer health and satisfaction, and fostering account growth through identifying and realizing upsell and expansion opportunities. Ultimately, you will be key to transforming customer relationships into a powerful engine for mutual growth and sustainable business success.\nYour Responsibilities\nCustomer Lifecycle & Adoption:\nServe as the primary relationship owner, guiding customers through adoption, expansion, and renewal.\nDrive engagement by ensuring customers effectively leverage Propeller’s platform and tools (platform workflows, 3D mapping, GIS integrations, site/stockpile measurements, progress reporting, mobile app use cases, DirtMate adoption).\nProactively educate customers on new features, under-utilized tools, and product updates to increase adoption and impact.\nManage and own product roadmap reviews with customers to align on goals, showcase value, and identify opportunities for continued partnership.\nAct as a trusted advisor by maintaining strong industry and product knowledge, helping customers translate data into meaningful business outcomes.\nRetention & Value Delivery:\nMaintain strong customer relationships that ensure high adoption, satisfaction, and measurable ROI.\nProactively identify risks and mitigate churn and contraction through data-driven insights and engagement.\nTrack customer health (logins, uploads, feature usage) to ensure customers are on track with their license entitlements.\nEnsure customers achieve their stated goals and business outcomes, adjusting engagement strategies as needed.\nMaintain 90%+ Gross Revenue Retention (GRR) across your portfolio.\nCommercial Growth & Account Management:\nOwn net expansions, comprised of renewals, expansions, and upsells, in addition to churn and contraction mitigation.\nIdentify, develop, and close commercial opportunities within existing accounts in partnership with channel partners and dealers, where applicable.\nNegotiate renewals and contract terms, demonstrating clear ROI and value.\nEducate customers on pricing changes, new product offerings, and value-added solutions.\nBuild and maintain strategic relationships with decision-makers, aligning Propeller solutions to evolving customer needs.\nCollaboration & Reporting:\nTrack and manage customer activities, risks, and opportunities using Gainsight.\nLead business reviews with customers to demonstrate value, ROI, and strategic alignment.\nCollaborate with Product, Engineering, and Support to represent customer needs, provide feedback, and help improve the product experience.\nSupport team-wide goals, process improvements, and documentation to scale customer success and commercial impact.\nRequirements\nYour Skills\nCommercial Acumen: the ability to build compelling, ROI-driven business cases and align technology solutions with customer goals in a B2B SaaS environment.\nStrategic Account Growth: the ability to act as a trusted thought partner, helping customers maximize value from Propeller while identifying opportunities for expansion.\nCustomer Relationship Management: skilled in managing a portfolio of customers - driving adoption, preventing churn, and delivering measurable business outcomes.\n Technologically Adept: technically curious and comfortable learning and applying new tools or platforms (experience with GIS, mapping, or data technology a plus).\nExcellent Communication Skills: strong relationship-building, negotiation, and presentation skills.\n Data-driven: proactive, using insights to identify risks, opportunities, and areas for customer growth.\nNot required but bonus points if you have:\nExperience in GIS, mapping, construction technology, or drone surveying.\nKnowledge of UAVs, GPS surveying, photogrammetry, machine control, or visualization platforms.\nExperience with CRM tools such as Gainsight and/or Hubspot.\nWe operate on a hybrid model (two days a week in the office), but we ask for four days in-office during your onboarding period to give you the best possible training and support.\nPropeller is for everyone, so come as you are. We value all types of experience, skill, and ability. If you don’t think you meet all the requirements, but still think this role would be a good fit, we’d love to hear from you.\nDiversity makes our team more creative, fun, and effective, so bring your whole self to the application process, and we will too! If you’re interested in what life at Propeller is like, check out our employee-owned Medium blog page!\nBenefits\nEmployee share options\nProfessional development budget and leave\nThe opportunity to take part in our mentorship program\nMental health resources \nMonthly telephone and/or internet allowance\nPaid primary & secondary parental leave policies \nHybrid work arrangements and WFH equipment provided\nThe salary range offered for this role is $70,000-$80,000 (base) + $15,000 - $25,000 (variable), which equals $85,000 - $105,000 (OTE). This range is tied to the market for this job in Colorado. Any salary offer extended will be based on skills, knowledge and experience.","description_format":"text","description_chars":6116,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave","Professional development","Stock options"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Geospatial Analytics","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-25T05:19:00Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":6,"expected_fill_days":100,"reasons":["conf:8","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/propeller-customer-success-manager","json_url":"https://alion.io/job/propeller-customer-success-manager.json","meta":{"generated_at":"2026-10-02T01:13:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1337,"day_limit":5000,"remaining_today":3663,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}