{"id":2629719,"url":"https://alion.io/job/proper-it-support-logistics-specialist","title":"IT Support & Logistics Specialist","company":{"id":33148,"name":"Proper","domain":"proper.ai","url":"https://alion.io/company/proper","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"D","score":44,"open_postings":14,"ghost_share":0.929,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico"],"countries":["MX"],"hiring_countries":["MX"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":42000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":957},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-15T13:39:31Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-16T06:50:59Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":0},"description":"Proper AI is an AI-first accounting service built for property managers and real estate operators.\nBy combining automation, technology, and a global team of accounting experts, we deliver faster, more accurate financial operations at scale.\nWe are looking for an IT Support & Logistics Specialist to support our growing, geographically distributed team by combining hands-on IT support with IT asset and logistics coordination.\nThis role sits at the intersection of IT operations, employee support, and equipment management. The individual will be responsible for preparing and configuring devices for new joiners, coordinating IT onboarding and offboarding, maintaining accurate inventories of equipment and peripherals, and managing shipments, returns, and communications with external vendors and shipping companies.\nThe ideal candidate is organized, proactive, service-oriented, and comfortable managing multiple operational tasks independently. They should have a solid foundation in IT support, experience troubleshooting common hardware and software issues, and the ability to communicate in English at a B1+ level. This is a fully remote position based in Mexico.\nKey Responsibilities\nCore Functional Responsibilities\nCoordinate IT onboarding for new employees, ensuring laptops, peripherals, and other required equipment are prepared and delivered on time.\n\nConfigure, prepare, and test employee devices according to internal IT standards and established procedures.\n\nCoordinate IT offboarding activities, including systems shut down, device recovery, shipping labels, equipment collection, and return tracking.\n\nMaintain accurate inventories of laptops, monitors, keyboards, mouse, adapters, and other IT equipment and peripherals.\n\nTrack equipment assignments, serial numbers, delivery status, employee ownership, location, and lifecycle status.\n\nCoordinate shipments, deliveries, collections, and returns with local and international shipping providers, as applicable.\n\nCommunicate with vendors and logistics companies to resolve delivery issues, arrange collections, and follow up on pending shipments.\n\nProvide first-line technical support for common Windows and macOS issues, applications, peripherals, and employee IT requests.\n\nTroubleshoot basic hardware, software, connectivity, and account-access issues, escalating complex incidents when necessary.\n\nKeep employees informed about the status of support requests, equipment deliveries, and outstanding issues.\n\nMaintain clear documentation of IT asset movements, shipment records, onboarding/offboarding checklists, and support procedures.\n\nEnsure equipment is handled, stored, shipped, and returned according to company policies.\n\nIdentify opportunities to improve inventory accuracy, equipment lifecycle management, and operational efficiency.\n\nCollaborate with People Operations to align equipment preparation and recovery with employee start dates and departure dates.\n\nSupport the IT team with administrative and operational tasks related to device management, software deployment, and IT service delivery.\n\nWhen not working on logistics-related tasks, actively assist in resolving IT support tickets, ensuring timely responses, effective solutions, and appropriate escalation when needed.\n\nIT Operations and Process Improvement\nFollow established IT processes and service standards, ensuring requests are tracked and completed within agreed timelines.\n\nUse available IT management tools, asset inventories, ticketing systems, and device management platforms to maintain accurate records.\n\nIdentify recurring operational issues and recommend practical improvements.\n\nCreate and maintain documentation, checklists, and standard operating procedures for equipment logistics and IT support.\n\nProactively flag missing equipment, delayed shipments, inventory discrepancies, and potential onboarding or offboarding risks.\n\nSupport the implementation of improvements and automations to IT asset tracking and employee support workflows.\n\nPerformance and Metrics Tracking\nEmployees have the equipment and IT support they need to work effectively from day one.\n\nMaintain accurate and up-to-date IT asset inventory records.\n\nTrack the timely preparation and delivery of equipment for new joiners.\n\nMonitor equipment recovery and return completion rates during offboarding.\n\nTrack shipment status, delivery delays, and unresolved logistics issues.\n\nIdentify recurring problems and recommend improvements to onboarding, offboarding, and logistics processes.\nIT support-tickets response times, resolution times, and escalation rates where applicable.\n\nRequired Skills\nHard Skills\nIT support fundamentals - at least 1 year of experience in IT support, IT operations, help desk, or a similar role. Comfortable troubleshooting common hardware, software, operating system, and employee IT issues.\n\nIT asset and inventory management - experience tracking company devices, peripherals, assignments, serial numbers, equipment status, and returns.\n\nIT onboarding and offboarding - experience preparing equipment for new employees and coordinating the recovery of company assets from departing employees.\n\nLogistics and vendor coordination - ability to coordinate shipments, collections, deliveries, and returns with shipping providers and external vendors.\n\nOperating system and device support - familiarity with Windows and basic macOS troubleshooting, Google Workspace, identity management, and employee account provisioning, device setup, peripherals, and standard business applications.\n\nOrganization and documentation - ability to maintain accurate records, follow checklists, track outstanding requests, and document processes consistently.\n\nCommunication skills - professional proficiency in Spanish and at least B1-level English, with the ability to communicate verbally and in writing with international colleagues and external providers.\n\nIT tools and platforms - familiarity with ticketing systems, SaaS applications, remote support tools, and asset management or device management platforms.\n\nSoft Skills\nStrong ownership and follow-through. Takes responsibility for equipment, shipments, and support requests from initiation through completion.\n\nHighly organized and detail-oriented. Keeps inventories accurate, tracks multiple shipments, and ensures that no onboarding or offboarding steps are missed.\n\nService-oriented. Understands that IT support directly affects employee productivity and provides timely, patient, and helpful assistance.\n\nProactive communicator. Flags potential delays, missing information, and roadblocks early rather than waiting for others to follow up.\n\nPractical problem-solver. Can resolve routine operational issues independently and knows when to escalate more complex technical problems.\n\nAdaptable and resourceful. Comfortable working in a growing organization where processes may evolve and operational priorities can change.\nCollaborative and dependable. Works effectively with distributed teams, People Operations, IT colleagues, vendors, and logistics providers.\n\nYears of Experience in Field\n1+ years of professional experience in IT support, help desk, IT operations, or a related position.\n\nPrevious responsibility for equipment inventories, device provisioning, onboarding/offboarding, or logistics coordination is highly desirable.\nDemonstrated experience handling day-to-day IT requests and coordinating operational tasks independently.\n\nType of Degree\nA degree or technical qualification in Information Technology, Computer Systems, Computer Science, or a related field is preferred but not mandatory. Equivalent practical experience in IT support and IT operations is also valuable.","description_format":"text","description_chars":7691,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Logistics","Property Management","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-10-15T15:46:17Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:3","stale_co","win:early","comp:junior"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/proper-it-support-logistics-specialist","json_url":"https://alion.io/job/proper-it-support-logistics-specialist.json","meta":{"generated_at":"2026-10-16T08:32:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6471,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":33148},"rest":"https://alion.io/mcp/rest/get_company?id=33148"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproper-it-support-logistics-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproper-it-support-logistics-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproper-it-support-logistics-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/proper-it-support-logistics-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproper-it-support-logistics-specialist"}]}