{"id":3270759,"url":"https://alion.io/job/property-finder-group-premium-partner-support-advisor","title":"Premium Partner Support Advisor","company":{"id":693205,"name":"Property Finder Group","domain":"propertyfinder.com","url":"https://alion.io/company/propertyfinder-3","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":85,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cairo, Egypt"],"countries":["EG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T05:54:15Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T10:03:58Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Property Finder is the leading property portal in the Middle East and North Africa (MENA) region, dedicated to shaping an inclusive future for real estate while spearheading the region’s growing tech ecosystem. At its core is a clear and powerful purpose: To change living for good in the region.\nFounded on the value of great ambitions, Property Finder connects millions of property seekers with thousands of real estate professionals every day. The platform offers a seamless and enriching experience, empowering both buyers and renters to make informed decisions. Since its inception in 2007, Property Finder has evolved into a trusted partner for developers, brokers, and home seekers. As a lighthouse tech company, it continues to create an environment where people can thrive and contribute meaningfully to the transformation of real estate in MENA.\nPosition Summary:\nAs a Premium Partner Support Advisor, you are a senior-level advisor and part of an elite team dedicated to supporting Property Finder’s most high-value clients. You will deliver an exceptional, proactive, and highly personalised support experience that reflects the importance of our premium partners to our business - including Edge & Diamond Customers, Enterprise Customers, Selected Strategic partners, who represent a significant share of the company’s revenue and long-term growth, as well as supporting selected internal product and commercial teams.\nThis role provides a white-glove style, high-touch, and proactive support, ensuring these partners receive faster response times, faster resolutions, and a more tailored service than standard support. You will manage complex cases, work closely with senior client stakeholders, and collaborate with internal product and commercial teams to protect and grow high-value relationships.\nYour focus is not only on issue resolution but on driving measurable business outcomes including reduced churn, higher retention value, improved trust measured by CSAT & NPS & driving business value through increased product adoption, cross sell and upsell and exclusivity. You will also act as the expert within Property Finder, working very closely with internal stakeholders such as Business Consultants and Customer Success Partners to protect and grow our most strategic relationships.\nKey Responsibilities\nAct as the single point of contact for the portfolio of high value partners, providing white-glove style support via all communication channels (email, phone, chat, video).\n\nProvide priority response and accelerated SLAs, ensuring premium partners consistently experience superior service levels versus standard support.\n\nTake end-to-end ownership of partner issues, ensuring right-first-time outcomes with no handovers unless specialist technical escalation is required.\n\nResolve complex product, technical, and operational issues using advanced product knowledge and cross-functional collaboration.\n\nHandle high-stakes escalations involving partner CEOs, Directors, and senior decision-makers with confidence and professionalism.\n\nProactively monitor partner accounts to identify potential issues, address risks early, and drive continuous satisfaction.\n\nManage high-value escalations with empathy, professionalism, and accountability, ensuring confidence from both clients and internal stakeholders.\n\nPartner with Business Consultants, Customer Success Partners, and Product teams to resolve complex challenges and deliver a seamless partner experience.\n\nThis may include visiting customers directly to resolve major issues or concerns they have.\n\nProvide insights and feedback from premium clients to influence internal decisions and service improvements.\n\nSupport commercial teams during key renewals or escalations, ensuring premium partners experience best-in-class service.\n\nCo-own some client success outcomes with BC’s and CSPs, ensuring seamless and enhanced renewal, upsell enablement, product adoption and strategic account support.\n\nContribute directly to key business metrics for premium segments, including for example Retention and renewal rates Retention value CSAT & NPS Scores\n\nValue through improved product adoption and upsell/cross sell & account exclusivity\n\nMaintain high standards of documentation and data accuracy to support internal decision-making and forecasting.\n\nChallenge existing processes and propose enhancements that improve speed, quality, and efficiency for premium clients.\n\nContribute to premium service playbooks, templates, and knowledge resources to elevate overall service delivery.\n\nStay ahead of market trends and competitor approaches to continuously raise the standard for premium service.\n\nAct as a role model for service excellence, demonstrating Property Finder’s values and customer obsession in every interaction.\n\nSupport the development of other advisors by sharing best practices, coaching on tone, ownership, and premium engagement standards.\n\nDesired Qualifications:\nBachelor’s degree in Business Administration or a relevant field.\n\nFluency in English & Arabic and able to communicate with polish, clarity, and professionalism at all levels.\n\nAdvanced CRM proficiency with a data-driven approach to case management and reporting.\n\nDemonstrated success engaging senior client stakeholders (e.g., Directors, Owners, C-level).\n\nProven success in managing high-value clients with a focus on relationship building and long-term satisfaction.\n\nAbility to simplify complex issues, communicate confidently with senior decision-makers, and manage high-pressure situations.\n\nExpert problem-solver able to anticipate issues and influence cross-functional teams.\n\nExceptional ownership mindset with the ability to independently drive outcomes and anticipate client needs.\n\nStrong commercial awareness. Understands partner value, lifetime value, and revenue impact.\n\nCommercial awareness and ability to balance customer and business priorities.\n\nExcellent written and verbal communication, able to adapt tone and style to suit senior stakeholders.\n\nTime management and prioritisation in a fast-paced, high-volume environment.\n\nStrong collaboration and influencing skills across cross-functional teams.\n\nOutstanding communication skills to convey information clearly and build strong relationships.\n\nPassion for excellence and premium service delivery.\n\nHigh accountability and ownership; sees issues through to final resolution.\n\nStrategic thinker with a proactive mindset and continuous improvement focus.\n\nCalm and composed under pressure, always solution-focused.\n\nTrusted advisor who builds credibility quickly with internal and external senior stakeholders.\n\nEmbodies Property Finder’s values of trust, innovation, and customer obsession.\n\nOur promise to talent\nAt Property Finder, we believe talent thrives in an environment where you can be your best self. Where you are empowered to create, elevate, grow, and care. Our team is made up of the best and brightest, united by a shared ambition to change living for good in the region. We attract top talent who want to make an impact. We firmly believe that when our people grow, we all succeed.\nProperty Finder Guiding Principles\nThink Future First\n\nData Beats Opinions, Speed Beats Perfection\n\nOptimise for Impact\n\nAct Like An Owner\n\nThe Biggest Risk is Taking no Risk at All\n\nFind us at:\nTwitter\nFacebook\nInstagram\nLinkedin\nGlassdoor","description_format":"text","description_chars":7366,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Polish","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","PropTech","Online Classifieds"],"lifecycle":[{"event":"open","at":"2026-10-26T11:31:20Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":38,"reasons":["conf:6","velocity","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/property-finder-group-premium-partner-support-advisor","json_url":"https://alion.io/job/property-finder-group-premium-partner-support-advisor.json","meta":{"generated_at":"2026-10-27T14:50:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3624,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693205},"rest":"https://alion.io/mcp/rest/get_company?id=693205"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproperty-finder-group-premium-partner-support-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproperty-finder-group-premium-partner-support-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproperty-finder-group-premium-partner-support-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/property-finder-group-premium-partner-support-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproperty-finder-group-premium-partner-support-advisor"}]}