{"id":3468737,"url":"https://alion.io/job/property-meld-success","title":"Success","company":{"id":2698938,"name":"Property Meld","domain":"propertymeld.com","url":"https://alion.io/company/propertymeld-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T20:14:19Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-01T01:37:20Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Customer Success Manager (CSM)\nProperty Meld | Work Hard. Have Fun. Make an Impact.\nAre you the kind of person who builds relationships, solves problems, and doesn't back down from a challenge?\nDo you enjoy working with people, finding solutions, and turning challenges into opportunities? Are you someone who takes ownership, thrives in a fast-paced environment, and genuinely cares about making a difference?\nAt Property Meld, we're looking for a Customer Success Manager (CSM) who brings energy, grit, and a passion for helping others succeed.\nWe're not looking for someone who simply checks in with customers and asks how things are going. We're looking for someone who builds meaningful relationships, understands what customers need, anticipates challenges, and helps them get the most out of their partnership with Property Meld.\nExperience is a big plus. But attitude, adaptability, and the willingness to learn matter just as much.\nWhat You'll Do\nAs a Customer Success Manager, you'll own a portfolio of customer relationships, serving as a trusted partner and advocate throughout their journey with Property Meld.\nYour mission? Help our customers succeed, strengthen long-term relationships, and identify opportunities to deliver even greater value.\nYou'll:\nBuild relationships that last. Develop strong, trusted partnerships with customers by understanding their businesses, goals, and challenges.\n\nDrive customer success. Help customers maximize the value of Property Meld through product adoption, strategic conversations, and ongoing support.\n\nGet ahead of problems. Recognize potential challenges early, ask the right questions, and take action before small issues become big ones.\n\nOwn the outcome. Take accountability for customer health, retention, and renewal readiness. Follow through, even when things get complicated.\n\nFind opportunities for growth. Identify ways customers can expand their use of Property Meld when it makes sense for their business.\n\nBe the voice of the customer. Collaborate with our Product, Support, and other internal teams to share feedback, solve problems, and improve the customer experience.\n\nUse data to make decisions. Track customer health, identify trends, and turn information into meaningful conversations and actionable solutions.\n\nWho Thrives Here?\nWe're looking for someone who combines strong people skills with determination, accountability, and a willingness to roll up their sleeves.\nYou'll likely thrive in this role if you:\nHave Grit. You don't back down when things get tough. You tackle challenges head-on, navigate difficult conversations, learn from setbacks, and stay determined to get results.\n\nLead with Humility. You're confident in your abilities but know there's always more to learn. You listen first, ask questions, welcome feedback, and recognize that success is a team effort.\n\nAct with Integrity. You do what you say you're going to do. You take ownership of your actions, communicate honestly, hold yourself accountable, and do the right thing, even when it's difficult.\n\nEmbrace Agility. You thrive in an environment where things move quickly and priorities shift. You think on your feet, adapt to change, find creative solutions, and keep moving forward.\n\nDemonstrate Loyalty. You genuinely care about the people you work with and the customers you serve. You build meaningful relationships, follow through on commitments, and invest in the long-term success of your customers and teammates.\n\nWhat You Bring to the Table\nWe recognize that great Customer Success Managers come from a variety of backgrounds. While relevant education and experience are valuable, we're equally interested in your capabilities, character, and potential.\nWe're looking for:\nStrong communication skills.\n\nThe ability to build relationships, solve problems, and navigate challenging situations through a consultative sales approach.\n\nExcellent organizational skills and the ability to manage competing priorities.\n\nComfort learning new technology, working with data, and adapting to new processes.\n\nA proactive, solutions-oriented approach and a strong sense of personal accountability.\n\nEven better if you have:\nPrevious experience in sales, customer success/service, or account management.\n\nExperience working in SaaS, technology, or a subscription-based business.\n\nFamiliarity with customer retention, renewals, account growth, or strategic account management.\n\nExperience in property management, real estate, maintenance operations, or PropTech.\n\nDon't check every box? That's okay. If you have the drive, people skills, adaptability, and grit to succeed, we encourage you to apply.\nOur Culture: Work Hard. Have Fun. Make an Impact.\nAt Property Meld, we believe you can be serious about your work without taking yourself too seriously.\nWe're a high-energy, high-performing team that sets ambitious goals, holds ourselves accountable, celebrates wins, and genuinely enjoys working together.\nWe believe a great workplace is about more than just getting the job done. It's about the people you work with, the relationships you build, and the impact you make.\nThat means creating opportunities to connect, have fun, celebrate accomplishments, and give back to the community we're proud to call home. Whether we're working together to hit a big goal, enjoying workplace activities, celebrating team successes, or supporting local causes, we believe in showing up for one another and making a positive difference beyond our office walls.\nIf you're looking for a quiet, slow-paced environment where every day looks the same, this probably isn't your role. But if you thrive on energy, teamwork, challenges, and a workplace where people genuinely enjoy what they do, you might fit right in.\nReady to Make an Impact?\nIf you're someone who loves building relationships, takes pride in solving problems, and wants to be part of a team where your contributions genuinely matter, we'd love to hear from you.\nBring your curiosity. Bring your grit. Bring your personality.\nWe'll bring the challenges, the opportunities, and a team that's ready to win together.\nPay, benefits, and logistics\nOur team is growing and there are currently openings for either a Customer Success Manager and/or an Associate Customer Success Manager. Both roles are full-time and on-site at Property Meld HQ in downtown Rapid City. Starting base salary is$60,000.00-$70,000.00. This role has uncapped commission earning potential and on-target-earning from base, commission and bonus around 35% above base. Base salary is negotiable for top talent.\nBenefits include:\nHealth\n\nVision\n\nDental\n\nAflac\n\nLife\n\nHSA\n\nPTO\n\nMeld Cares (paid volunteer time)\n\nEmployee Assistance Program\n\nGym membership discounts\n\nReady to make Rapid City, South Dakota, your new home? Property Meld offers relocation assistance for eligible candidates to help make your transition a little easier. Specific assistance and arrangements will be discussed during the hiring process.","description_format":"text","description_chars":6976,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Gym membership","Relocation assistance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":true,"industries":["Real Estate","Property Management","Facilities Management"],"lifecycle":[{"event":"open","at":"2026-10-29T16:13:33Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":2,"expected_fill_days":24,"reasons":["conf:2","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":true},"html_url":"https://alion.io/job/property-meld-success","json_url":"https://alion.io/job/property-meld-success.json","meta":{"generated_at":"2026-11-01T02:05:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3107,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2698938},"rest":"https://alion.io/mcp/rest/get_company?id=2698938"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fproperty-meld-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fproperty-meld-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fproperty-meld-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/property-meld-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fproperty-meld-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3468737}},{"tool":"search_jobs","arguments":{"company":"propertymeld.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3468737},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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