{"id":2434414,"url":"https://alion.io/job/propertyleads-customer-support-team-lead","title":"Customer Support Team Lead","company":{"id":2881957,"name":"Property Leads","domain":"propertyleads.com","url":"https://alion.io/company/propertyleads","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":94000,"max_usd":195000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":519},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T23:03:17Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-24T09:03:05Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Customer Support Team Lead\nREMOTE | US\nAbout Us\nProperty Leads delivers high-quality, motivated seller leads to real estate investors, and we're expanding into home services. We’re a quiet but mighty start-up company that participated in 50% of off-market home sales in the last 12 months. We move fast, we're data-driven, and we care about results.\nOur customers are investors running real businesses on the leads we sell them, so when something goes wrong for them, it matters- and fixing it well, fast, is how we grow. If you just want to check the box on responding to a ticket, text, or email without actually solving the problem, this isn't the place. If you want to own real customer relationships, get to the root of their problems, and solve them quickly, it is.\nRole\nProperty Leads is hiring a Support Team Lead to own the day-to-day Support function within our Customer Success team. You'll lead the Support Team while also working directly with customers. You'll own response times, quality, ticket resolution, incoming calls, texts and voicemails, and make sure customer issues are solved quickly and correctly.\nResponsibilities\nServe as point person for support-related requests coming through the ticketing platform and incoming calls/texts that come in throughout the day. \nMake sure customers get fast and helpful answers with exceptional customer service.\nReview support communications to make sure the team is meeting a high standard.\nCreate simple processes and training to help the team work better.\nPartner with Customer Success, Technology, Refunds and other teams to resolve issues and improve internal processes.\nTrack the team’s performance and share results with leadership.\nHelp train new Support Team members.\nIdentify opportunities to use automation, technology, and improved workflows to increase team efficiency.\nRequirements\n3+ years in Customer Support, Customer Service or a related B2B customer-facing function, with a track record of delivering an exceptional customer experience. Experience with the real estate industry is preferred. \nExcellent English language written and verbal communication skills.\nAble to stay calm and helpful with upset customers.\nGood at solving problems and finding answers.\nOrganized and able to handle several tasks at once.\nComfortable working with support platforms, CRMs, reporting tools, and other customer-facing technology.\nWorks well with other teams.\nPays attention to details and follows through on tasks.\nLooks for ways to make the team and customer experience better.\nResults\nFast Response Times: Maintain agreed-upon first-response and resolution-time standards.\nHigh Resolution Rate: Increase the percentage of issues resolved without unnecessary escalations or repeat contacts.\nCustomer Satisfaction: Maintain strong CSAT or other customer satisfaction measurements.\nQuality: Ensure support conversations consistently meet company standards for accuracy, professionalism, empathy, and completeness.\nEscalation Management: Ensure high-priority and sensitive customer issues are handled quickly and appropriately.\nOperational Efficiency: Improve workflows and processes so the team can support more clients without sacrificing service quality.\n Documentation: Maintain an accurate and useful internal knowledge base, SOPs, and client-facing resources.\nBenefits\n401k, Medical, Vision, Dental\nA fast, low-bureaucracy team where your work has direct, visible impact. No six layers between you and the outcome.","description_format":"text","description_chars":3485,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate"],"lifecycle":[{"event":"open","at":"2026-10-13T10:17:11Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.761,"p_room":0.9,"age_days":18,"expected_fill_days":28,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/propertyleads-customer-support-team-lead","json_url":"https://alion.io/job/propertyleads-customer-support-team-lead.json","meta":{"generated_at":"2026-10-24T10:14:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14902,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2881957},"rest":"https://alion.io/mcp/rest/get_company?id=2881957"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpropertyleads-customer-support-team-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpropertyleads-customer-support-team-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpropertyleads-customer-support-team-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/propertyleads-customer-support-team-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpropertyleads-customer-support-team-lead"}]}