{"id":812893,"url":"https://alion.io/job/propertyme-customer-support-specialist","title":"Customer Support Specialist","company":{"id":60561,"name":"PropertyMe","domain":"propertyme.com.au","url":"https://alion.io/company/propertyme","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":57},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false},{"name":"Zendesk","optional":false}],"status":"closed","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-11-02T00:48:32Z","board_verified":false,"closed_at":"2026-11-02T00:48:32Z","days_open":52,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":52},"description":"Join the National Leader in Cloud-Based Property Management\nOur Story:\nPropertyMe is Australia’s number one property management platform. With over 60% market share, more than 35,000 real estate professionals rely on PropertyMe every day to manage over 1.8 million properties across Australia and New Zealand. Backed by EQT, a global investment firm with deep expertise in technology and vertical SaaS, we’re not resting on our laurels.\nJoin a growing team, in a growing business as we continue to consistently grow our core business and also expand into exciting new markets and products.\nYour work will make an impact on the day-to-day lives of millions of Australian real estate professionals, tenants and owners.\nYour Mission\nOur Customer Support specialists provide the PropertyMe community with outstanding levels of support in their day to day use of PropertyMe products. They provide timely first point of contact for inbound support in a dynamic support desk environment. You will be challenged on a daily basis, and be encouraged to think outside the box, to develop an understanding of our customer, and their real estate needs.\nIf you want to be a key contributor to a high performing team, this is your chance. We want you to bring your previous experience and help us continue building a supportive and customer focused culture that champions quality and collaboration. Our support team is continually working to advocate on behalf of our customers, to provide solutions and essential feedback to our product and engineering teams.\nThe role of a Customer Support Specialist\nFirst point of contact for inbound support enquiries (responses via phone, email & chat)\nRespond to questions drawing on the PropertyMe knowledge base\nTriage requests and apply the most appropriate course of action\nProvide well composed, spelling & grammatically correct email and chat responses\nKeep comprehensive notes of all conversations with customers in our ticketing software (Zendesk)\nSupport and embrace any new customer service initiatives introduced by PropertyMe as required\nContribute to the development of support resources by building out and maintaining the knowledge base, as well as creating clear and engaging help videos\nWho are you\nAn advocate for the customer - committed to providing a high level of support\nA natural communicator - excellent written, verbal and customer service skills\nTeam player, great work ethic and ability to work in a dynamic, fast moving environment\nHungry to learn - fast and willing to learn new skills\nAn active listener - the ability to understand the customer and provide a customer centric solution\nA problem solver - you enjoy sinking your teeth into assisting our customers resolve their issues on a daily basis\nLover of technology - happy to champion new technology and promote its benefits\nExperience\nPrevious experience in Property Management, Real Estate or Trust Accounting is a must\nDemonstrated experience providing phone and email support within a high-volume, demanding support centre environment, including a strong commitment to making timely customer phone calls to resolve issues, provide updates, and ensure a positive customer experience\nExperience identifying upsell opportunities and recognize early warning signs of churn through customer interactions to support revenue growth and customer retention objectives\nEffective troubleshooting and problem resolution skills with the ability to use active listening and questioning techniques to gain an understanding of customer needs\nCustomer service focused mindset, acting with customer needs in mind using information to suggest improvements in products and services\nUse critical thinking skills to handle complex customer issues with confidence, patience, and poise to deliver a world class customer experience\nProven organisational and time management skills; concentrating efforts to prioritise effective and efficient use of time\nFamiliarity using a ticketing/CRM system, Zendesk experience would be advantageous\nThe Benefits and Perks\nA nurturing and empowering team to help you reach your full potential\nHybrid work environment 2 days from office\nBeautiful office in Sydney CBD\nVibrant culture\nRegular milestone parties\nJob security working for one of Australia's leading PropTech companies\nIt’s uncertain times at the moment, but there’s nothing uncertain about the opportunity here at PropertyMe, we’re building something special and we want to chat to you about joining us, no matter your background. Apply now or check out our People & Culture team on LinkedIn, we’re always open for a chat!","description_format":"text","description_chars":4611,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Property Management","PropTech"],"lifecycle":[{"event":"open","at":"2026-09-12T10:36:12Z"},{"event":"close","at":"2026-11-02T00:48:32Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/propertyme-customer-support-specialist","json_url":"https://alion.io/job/propertyme-customer-support-specialist.json","meta":{"generated_at":"2026-11-02T19:34:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27451,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":60561},"rest":"https://alion.io/mcp/rest/get_company?id=60561"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpropertyme-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpropertyme-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpropertyme-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/propertyme-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpropertyme-customer-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":812893}},{"tool":"search_jobs","arguments":{"company":"propertyme.com.au","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":812893},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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