{"id":93366,"url":"https://alion.io/job/propharma-group-it-access-automation-and-system-administrator","title":"IT Access, Automation, and System Administrator","company":{"id":8384,"name":"ProPharma Group","domain":"propharmagroup.com","url":"https://alion.io/company/propharma-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-10-26T05:57:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Overland Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":71000,"max_usd":143000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":709},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-05-08T00:00:00Z","employer_posted_date":"2026-05-08","last_verified_at":"2026-10-26T23:59:30Z","board_verified":true,"closed_at":null,"days_open":172,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":172},"description":"For the past 20 years, ProPharma has improved the health and wellness of patients by providing advice and expertise that empowers biotech, med device, and pharmaceutical organizations of all sizes to confidently advance scientific breakthroughs and introduce new therapies. ProPharma partners with its clients through an advise-build-operate model across the complete product lifecycle. With deep domain expertise in regulatory sciences, clinical research solutions, quality & compliance, pharmacovigilance, medical information, and R&D technology, ProPharma offers an end-to-end suite of fully customizable consulting solutions that de-risk and accelerate our partners’ most high-profile drug and device programs.\nAction and monitor User Account Management (UAM) tickets and tasks in the GSD ticketing system, which include the use of an Active Directory (AD) management application.Processing tickets for new hires, terminations, leaves of absence, and other updates to user access.\nMonitoring application notification tasks and following up to drive timely closure.\nProvisioning access to Microsoft applications.\nTroubleshooting user access issues.\nUsing MS PowerShell to create and edit scripts for use with AD management application.\n\nServe as system administrator for the GSD.Serve as the primary administrator for the GSD, ensuring platform stability, performance, and scalability across global operations.\nDesign, configure, and maintain workflows, forms, service catalog items, SLAs to support efficient IT service management (ITSM) processes.\nImplement and manage integrations and platform automation with other enterprise systems (e.g., identity management, asset discovery, collaboration tools).\nLeverage reporting and analytics within the ITSM platform to provide operational insights, track key performance indicators (KPIs), and drive continuous improvement initiatives across the GSD.\nIdentify and implement platform improvements that enhance user experience and service delivery.\nMonitor system usage, performance metrics, and incident trends to proactively identify issues and opportunities for optimization.\nProvide technical support and training for GSD modules and features to GSD staff and key stakeholders.\nStay current with all GSD-related updates, ITSM best practices, and regulatory changes relevant to the platform and its use\n\nServe as system administrator for other applications within the IT Master Application Portfolio, as assigned by IT Service Management. This includes taking ownership of assigned applications and becoming expert-level familiar with the functioning of the assigned applications, in order to support the business with building out service level/department-specific processes.\nActively look for opportunities for continuous improvement and increased efficiency in all applications, including through process improvement, integration, and automation, and work with other members of IT, as well as the business and/or clients, to successfully implement them.\nAppropriately prioritize multiple, simultaneous responsibilities for, and inquiries about, applications and other position requirements.\nOther duties as assigned.\nDeep understanding of IT service management (ITSM) frameworks and best practices (e.g., ITIL).\nStrong hands-on experience configuring and administering ManageEngine ServiceDesk Plus or similar ITSM platforms.\nAbility to design scalable, user-friendly workflows, automations, and service catalog structures.\nSkilled in troubleshooting complex technical issues and performing root cause analysis.\nExperience managing platform integrations using APIs, webhooks, or middleware tools.\nExcellent written and oral communication and interpersonal skills for interactions with team members, executive members, and clients.\nExcellent organization, prioritization, and time management skills.\nProven ability to both follow and enforce adherence of processes and procedures.\nHigh level of accuracy and attention to detail.\nMust be available during standard US business hours.\nBachelor’s degree in Information Technology, Computer Science, or a related field; equivalent work experience may be considered in lieu of a degree.\nITIL Foundation certification required; advanced ITIL certifications are a plus.\nAdditional certifications related to ITSM platforms (e.g., ManageEngine, ServiceNow) or systems administration are highly desirable.\nMinimum of 3-5 years of experience supporting or administering enterprise-level ITSM platforms, with at least 2 years of direct experience with ManageEngine ServiceDesk Plus or a similar tool.\nSolid understanding of ITIL principles with hands-on experience in managing incidents, requests, changes, and problem management processes in a global IT environment.\nExperience supporting a Global Service Desk function, including familiarity with queue management, priority handling, escalation workflows, and performance metrics.\nExperience supporting regulated environments (e.g., GxP, ISO standards) including change control processes and audit readiness.\nExposure to reporting and analytics within an ITSM platform to support operational insights and continuous improvement.\nWe celebrate our differences and strive to create a workplace where each person can be their authentic self. We are committed to diversity, equity, and inclusion. Employees are encouraged to unleash their innovative, collaborative, and entrepreneurial spirits. With a holistic approach as an Equal Opportunity Employer, we provide a safe space where all employees feel empowered to succeed.\nAll applications to roles at ProPharma are personally reviewed by a member of our recruitment team. We do not rely on AI screening tools to support our hiring process. You will always receive an outcome to your application so that you have an answer from us - whether you're successful or not.\nWhilst ProPharma supports remote working, we also recognise the value that comes from in person collaboration. As such, we encourage any new hires that are based within a reasonably short commute of one of our offices to work on a hybrid basis and spend some time working from that office location, as agreed with your manager. All applications will be treated on their own merit and candidates will not be at any advantage or disadvantage based on their proximity to an office.\n***ProPharma Group does not accept unsolicited resumes from recruiters/third parties. Please, no phone calls or emails to anyone regarding this posting.***","description_format":"text","description_chars":6490,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Clinical Trial Services (CRO)","Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-05-08T00:00:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 2 · green card filings: 1","filings_12m":2,"filings_prev_12m":3,"green_card_filings_12m":1,"median_offered_wage_usd":119167,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":9,"band":"cold","label":"Long shot","p_open":1,"p_active":0.322,"p_room":0.28,"age_days":171,"expected_fill_days":43,"reasons":["conf:17","win:tail","crowd:"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/propharma-group-it-access-automation-and-system-administrator","json_url":"https://alion.io/job/propharma-group-it-access-automation-and-system-administrator.json","meta":{"generated_at":"2026-10-27T05:04:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4941,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8384},"rest":"https://alion.io/mcp/rest/get_company?id=8384"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fpropharma-group-it-access-automation-and-system-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fpropharma-group-it-access-automation-and-system-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fpropharma-group-it-access-automation-and-system-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/propharma-group-it-access-automation-and-system-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fpropharma-group-it-access-automation-and-system-administrator"}]}