{"id":2198574,"url":"https://alion.io/job/prophecy-technologies-incident-manager","title":"Incident Manager","company":{"id":3800747,"name":"ProPhecy Technologies","domain":"prophecytechs.com","url":"https://alion.io/company/prophecy-technologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":11500,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":643},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false},{"name":"Microsoft Teams","optional":true}],"status":"live","first_seen_at":"2026-10-09T17:43:07Z","employer_posted_date":null,"last_verified_at":"2026-10-09T17:43:07Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Role Summary\nThe Incident Manager leads the end-to-end command and control of high-impact technology incidents. Acting as the single point of accountability during an active Major Incident, this role establishes structure, drives cross-functional coordination and decision-making, maintains focus on service restoration, and ensures timely, accurate communication. The Incident Manager also safeguards audit-ready documentation, validates restoration and impact, and enables a clean transition into post-incident review and Problem Management.\nKey Responsibilities\nLead Major Incident response from declaration through service restoration, stabilization, documentation, and operational handoff.\nOwn command and control of incident bridges by setting objectives, maintaining pace and bridge discipline, summarizing status, and driving clear next actions.\nConfirm that incident priority reflects business impact and urgency; escalate to technology and business leadership when required.\nCoordinate application, infrastructure, network, security, vendor, service management, and business teams to accelerate diagnosis and recovery.\nEnsure the correct technical resources and decision-makers are engaged; escalate non-response, unclear ownership, or stalled troubleshooting.\nBalance restoration speed with operational and business risk, including coordination of emergency change approvals and rollback decisions.\nDirect internal and executive-level communications, ensuring updates clearly state impact, actions, progress, risk, and next steps.\nEnsure incident records and timelines capture decisions, actions, ownership, impact assessments, vendor engagement, and restoration evidence to audit-ready standards.\nValidate that service has been restored, the impact window is accurately assessed, and any remaining risk or monitoring requirement has an owner.\nDetermine follow-up needs, including reconvene sessions, post-incident review inputs, corrective actions, and handoff to Problem Management.\nCoach ECC Analysts and less-experienced incident leaders on bridge execution, communications, documentation, and escalation practices.\nIdentify and implement improvements to incident processes, playbooks, tooling, AI-assisted workflows, and automation that reduce manual effort and improve consistency.\nParticipate in relevant on-call or rota coverage for Major Incident response.\nRequired Qualifications\nBachelor's degree in computer science or a related field, or equivalent professional experience.\n5+ years of experience in enterprise IT operations, production support, service management, or incident management within high-availability environments.\nDemonstrated experience leading Major Incident bridges and coordinating P1/P2 or equivalent high-severity incidents.\nStrong working knowledge of ITIL-aligned Incident, Major Incident, Change, Problem, and post-incident review practices.\nExperience with ServiceNow and enterprise monitoring, observability, collaboration, and notification tools; Splunk experience is strongly preferred.\nBroad understanding of enterprise applications, cloud and on-premises infrastructure, networking, middleware, and production support models.\nAbility to lead calmly and decisively in high-pressure scenarios with incomplete or rapidly changing information.\nExcellent written and verbal English communication skills, including executive summaries and clear technical-to-business translation.\nStrong organizational skills, attention to detail, independent judgment, and disciplined follow-through.\nProven ability to influence and coordinate teams without relying on direct reporting authority.\nPreferred Qualifications\nITIL Foundation or advanced IT service management certification.\nExperience with xMatters or equivalent paging and escalation platforms, Microsoft Teams incident collaboration, and structured incident timelines.\nExperience with AI-enabled operations, workflow automation, incident documentation automation, or operational intelligence.\nExperience working across global teams, time zones, vendors, and business stakeholders","description_format":"text","description_chars":4075,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-09T20:09:00Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":22,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/prophecy-technologies-incident-manager","json_url":"https://alion.io/job/prophecy-technologies-incident-manager.json","meta":{"generated_at":"2026-10-12T19:22:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31390,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3800747},"rest":"https://alion.io/mcp/rest/get_company?id=3800747"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fprophecy-technologies-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fprophecy-technologies-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fprophecy-technologies-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/prophecy-technologies-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fprophecy-technologies-incident-manager"}]}