{"id":3033540,"url":"https://alion.io/job/prophetic-customer-success-manager","title":"Customer Success Manager","company":{"id":2285128,"name":"Prophetic","domain":"propheticsoftware.ai","url":"https://alion.io/company/propheticsoftware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Portland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":161000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":717},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":true},{"name":"Notion","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-10-21T18:42:39Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-25T00:26:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Prophetic Software is not able to sponsor employment visas now or in the future. Candidates must be authorized to work in the United States without current or future sponsorship to be considered for this role.\nAbout Prophetic:\nReal estate development is a multi-billion-dollar industry that has run on fragmented data, manual processes, and gut instinct for decades. Prophetic is changing that. We're building the AI-native platform that enables homebuilders, developers, and investors to find, analyze, and act on land opportunities from a single system - powered by proprietary technologies that process billions of data points across all 50 states. We are the market leader in our space, and our customers don't just use the product - they love it. We're not making teams more efficient. We're changing how they operate.\nProphetic is scaling fast - demand is outpacing our ability to hire, and we're just getting started. This is a once-in-a-lifetime team: sharp, low ego, deeply collaborative, and obsessed with building the best product in the industry. Come disrupt an industry with us.\nAbout the Role\nWe’re looking for a Senior Customer Success Manager to own the post-sale relationship for our enterprise and mid-market accounts. You’ll be the strategic partner our customers rely on to drive adoption, realize value, and grow their partnership with Prophetic Software. This is a high-impact role on a small, fast-moving team - you’ll shape how we do customer success, not just execute a playbook.\nWhat You’ll Do\nOwn a portfolio of enterprise and mid-market accounts end-to-end - from onboarding through renewal and expansion\nBuild deep relationships with champions, economic buyers, and executive stakeholders\n\nDrive product adoption by creating success plans tied to each customer’s business objectives\n\nLead quarterly business reviews (QBRs) and executive check-ins that demonstrate ROI\n\nMonitor health scores, usage signals, and risk indicators; proactively intervene before churn\n\nIdentify and close expansion opportunities in partnership with Account Executives\n\nServe as the voice of the customer internally - surface product feedback, escalate blockers, and influence the roadmap\n\nContribute to building out CS playbooks, onboarding templates, and team processes\n\nWhat You Bring:\n2+ years of Customer Success, Account Management, or related post-sale experience at a B2B SaaS company\n\nExperience owning a book of business and supporting renewal processes\n\nComfortable leading QBRs and building relationships with day-to-day stakeholders\n\nData-driven: you use health metrics, usage data, and renewal forecasts to prioritize your work\n\nExceptional written and verbal communication; you can explain complex concepts simply\n\nAbility to manage 15-25 accounts simultaneously with strong organizational skills\n\nAbility to travel up to 25% to customer sites, QBRs, and events\n\nNice to Have\nExperience in [relevant industry, e.g., AI / ML software, healthcare tech, fintech]\n\nFamiliarity with tools like HubSpot, Slack, or Notion\n\nExperience at a startup or scale-up; comfort with ambiguity and building from scratch\n\nWhy Prophetic:\nThe team. Wide expertise, sharp, low ego, and genuinely fun to work with. We have each other's backs and we celebrate wins together.\n\nReal ownership and impact from day one. Our customers make million-dollar decisions on our platform. Your work matters immediately.\n\nAI-native product and AI-native workflows. Every team - engineering, sales, operations - runs on AI tooling daily.\n\nFounder-led transparency. Leadership shares the financials, the strategy, and the hard calls with the whole team.\n\nHigh growth, high demand. The product works, customers love it, and we are hiring to keep up. No shortage of opportunity here.\n\nFlexibility. Remote, hybrid, or in-office with a great Portland, OR headquarters.\n\nSelf-starters who thrive in ambiguity. We're a startup. If you need someone to tell you what to do every morning, this isn't the place; if you come alive solving hard problems with smart people, it is.\n\nBenefits (US-based Full-time):\n100% medical, dental & vision insurance coverage for you; 30% coverage for dependents\n\nCompetitive salary and meaningful early-stage equity\n\nUnlimited PTO\n\nHybrid/Remote stipend\n\nIn-office perks: snacks, drinks, coffee, ping-pong table, and more - plus cuddles from Olive, our in-office Doberman!\n\nBudget for intra-office travel\n\n2-3 annual team meetups in person\n\nHow We Work:\nThese four themes are how we think, build, and lead:\nTruth - Say the hard thing. We speak plainly, flag problems early, and share what's actually going on.\n\nPrecision - Sign your name to it. Our customers make million-dollar decisions on our data. We get the details right.\n\nVelocity - Speed compounds. Waiting doesn't. We ship daily and launch features every two to three weeks.\n\nOwnership - Own it, then solve it. We own outcomes, not tasks. If something's broken, we fix it.\n\nEEO:\nProphetic Software is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants, and we make employment decisions without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran or military status, marital status, or any other characteristic protected under applicable federal, state, or local law. We actively seek to build a diverse team and encourage candidates from underrepresented backgrounds to apply. 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