{"id":2184856,"url":"https://alion.io/job/prophetx-customer-experience-associate","title":"Seasonal - Customer Experience Associate","company":{"id":691129,"name":"ProphetX","domain":"prophetx.co","url":"https://alion.io/company/prophetx","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"US time zones","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":20,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Slack","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-08T15:50:55Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-17T14:32:41Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":8},"description":"Seasonal - Customer Experience Associate \nLocation: Remote. Working primarily in US time zones, collaborating with a distributed team.\nReports to: Customer Success Manager\n Employment type: Seasonal, full-time (hourly, non-exempt), 40 hours/week\nPay: $25/hour\n Schedule: Seasonal, October 2026 to February 2027 (football/peak season).\nMonday - Friday 6:00 PM - 2:00 AM ET\nThursday - Monday 6:00 PM - 2:00 AM ET\nLet us know your availability/preference when you apply.\n\nRole Overview\nWe're hiring Seasonal Customer Experience Associates to join our Operations team and be a frontline voice for ProphetX users during our peak season. You'll answer questions over email and live chat, help users navigate the product, and use internal tools to diagnose issues and resolve bugs as they come up. You'll also surface what you're hearing from users to Product, Marketing, and Operations, so their feedback actually shapes the roadmap. This role includes weekend coverage as part of a normal work schedule, since our users are active around the clock.\nKey Responsibilities\nWhat You’ll Own\nRespond quickly and thoughtfully to user questions over email and live chat, consistently aiming to exceed expectations.\nUse internal tools to diagnose issues, troubleshoot bugs, and resolve platform quirks efficiently.\nProactively connect with new and existing users across support channels to help them get the most out of the product.\nMonitor product stability and performance through user outreach, and escalate issues to Engineering and Product promptly.\nProcess and evaluate redemption requests in line with internal and regulatory procedures.\nObserve and flag fraud patterns or related account activity.Communicate user feedback and trends to Product, Marketing, and Operations.\n\nContinuously look for ways to improve our customer experience process.\nWhat We’re Looking For\n What You Bring\nPrior customer support or CX experience at a sports betting, trading, or prediction markets company.\nSolid working knowledge of prediction markets, from contracts and pricing to settlement, and the ability to explain them clearly to users.\nAbility to contribute from week one with minimal training (this is a seasonal role with a short ramp).\nExperience with Zendesk or similar support platforms\nExperience with Slack and Google Workspac\nHow You Work\nYou think on your feet and solve problems creatively in a fast-moving environment\nYou communicate clearly, stay organized, and use data to spot patterns\nYou’re available for a schedule that includes weekends and nights, because that’s when the action happens\nWhy Join Us!\nCompensation & Perks\nCompetitive compensation aligned to role and market\nA clear connection between impact and reward\nCompany swag\nRemote & Flexible Work\nFully remote within the U.S. \nFlexibility to work in the way that helps you do your best work \nFlexible time off built on trust and accountability\nA culture that respects your time and avoids unnecessary meetings\n The Opportunity\nJoin the front line of a growing prediction markets exchange during our biggest season\nHave a direct impact on user experience, and be the voice users hear when markets move fast\nSeasonal role with a real path to a full-time position with the company\nWork alongside a sharp, driven team that’s building something new (and has fun doing it)","description_format":"text","description_chars":3324,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Flexible time off"],"hiring_locations":[{"name":"United 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