{"id":1004059,"url":"https://alion.io/job/prophix-manager-services","title":"Manager, Services (EMEA)","company":{"id":687715,"name":"Prophix","domain":"prophix.com","url":"https://alion.io/company/prophix","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":100,"open_postings":4,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":53,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom","Lisbon, Portugal","Brussels, Belgium"],"countries":["GB","PT","BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":77000,"max_usd":184000,"period":"year","method":"role_country_seniority_unknown","sample_n":229},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Monday.com","optional":false},{"name":"RAG","optional":false},{"name":"Smartsheet","optional":false}],"status":"closed","first_seen_at":"2026-09-17T14:24:32Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-04T21:55:11Z","board_verified":false,"closed_at":"2026-11-04T21:55:11Z","days_open":48,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":48},"description":"See what you can do with Prophix\nFinance teams across 100+ countries use Prophix One™ to replace manual processes with intelligent planning, reporting, and automation. We are a globally connected team and we are growing. If you are looking for a role where your work reaches customers across industries and borders, and where the people around you are invested in doing great work, this is worth reading.\nWe have teams and offices across Europe, North America, Brazil, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organisations that want to plan smarter and move faster.\nAs Manager, Professional Services, you'll lead a team of Consultants and Solution Architects delivering Prophix One implementations for finance teams across EMEA, balancing hands-on coaching with oversight of project timelines, quality, and client outcomes. You'll join the Professional Services organization within Prophix's broader Customer Success function, working closely with Sales and Delivery leadership to keep engagements on track and clients successfully live on the platform. Your team's execution directly shapes retention and expansion (GRR/NRR) for the accounts you support.\nWhat You Will Do\nDelivery Management\nOwn end-to-end delivery health across a portfolio of Prophix One CPM/FP&A implementation and migration engagements across EMEA/UK - not just schedule adherence, but whether each engagement is on a trajectory to produce a renewable, referenceable customer. \nKnow when to escalate and when not to: distinguish normal implementation friction from early warning signs of scope creep, stakeholder disengagement, or risk to go-live - and raise the right issue to the right person before it becomes a renewal problem. \nHold the team accountable to delivery best practices and methodology - not as a compliance checkbox, but as the mechanism that prevents the predictable failure modes (unclear success criteria, weak CS handoff, slipping hypercare exit) that lead to mid-term churn. \nActively watch for and intervene on churn risk during delivery - disengaged sponsors, missed milestones, shifting business priorities - and own the corrective action, not just the flag. \nKeep stakeholders current through both written and verbal updates - concise, data-forward status to clients and to internal leadership (PS, Sales, CS) that reflects real engagement health, not just RAG status on a tracker. \nMaintain accurate, current data in delivery and reporting tools so portfolio health, capacity, and forecast are trustworthy at a glance - reporting hygiene is a delivery responsibility, not an afterthought. \nSurface expansion opportunity uncovered during delivery (new use cases, adjacent pain points, underused modules) and route it to Sales/CS with enough context to act on it. \nClose the feedback loop on scoping: when delivery reveals that an engagement was under-scoped, mis-estimated, or missing key assumptions, proactively flag it to your manager and to Sales so the pattern gets corrected upstream - not just absorbed as delivery pain on this one project. \nServe as the senior escalation point for engagement risk, scope challenges, and client issues, bringing judgment on severity and the right next move, not just visibility. \nCollaborate with Project Managers and Solutions Architects to ensure engagements are scoped, resourced, and executed to plan, and to close out projects as quickly as quality allows. \nContribute to delivery methodology, tooling, and process improvement across the EMEA/UK Professional Services organization - particularly where recurring issues point to a gap in the playbook. \nPeople Management\nHire, onboard, develop, and retain a team of Professional Services consultants across EMEA & UK. \nConduct regular 1:1s, performance reviews, and career development conversations. \nCoach the team on judgment, not just mechanics - when to escalate, how to read a stakeholder relationship, how to have the hard conversation early rather than late. \nProvide hands-on coaching on delivery quality, client communication, and technical problem-solving. \nCollaborate with the PS leadership team on capacity planning, resource allocation, and cross-regional alignment. \nClient & Stakeholder Engagement\nBuild trusted advisor relationships with key client stakeholders, including CFOs, controllers, and FP&A leaders. \nPartner with Sales, Customer Success, and Support to ensure seamless handoffs and a cohesive client experience. \nRepresent PS in pre-sales conversations where delivery credibility and scoping input are required. \nRequirements\nWhat You Will Bring\nWe hire for potential as much as experience. If this role excites you but you don’t check every box, we still want to hear from you. At Prophix, people who ask good questions, adapt quickly, and bring a fresh perspective often make the biggest impact.\nRequired Qualifications\nDegree in Accounting, Finance, Business, or a related technical discipline. \n5+ years in a Professional Services or implementation delivery role within a SaaS or enterprise software environment. \n3+ years managing or leading a team, with demonstrated ability to develop people and drive performance. \nProven track record delivering complex, multi-stakeholder software implementations on time and within scope. \nStrong project management discipline - experienced overseeing concurrent implementations using structured planning tools (e.g. MS Project, Smartsheet, monday.com, or similar); comfortable running status calls, managing risks, and driving projects to completion. \nExceptional written and verbal communication skills - able to translate complex delivery situations into clear, concise updates for clients, consultants, and senior leadership. \nSelf-starter with a high degree of ownership - comfortable setting direction, identifying what needs to be done without being told, and driving initiatives through to completion in a fast-moving environment. \nComfortable operating in structured planning tools (e.g. MS Project, Smartsheet, monday.com, or similar) as a means of keeping reporting and forecasting accurate - not as the primary skill of the role. \nDemonstrated use of AI tools to improve team productivity, streamline processes, or enhance delivery quality; comfortable embedding AI-assisted workflows into day-to-day operations. \nExperience working with finance teams and familiarity with FP&A, budgeting, or consolidation processes. \nHigh proficiency in spoken and written English required. Proficiency in French and/or Dutch is a strong asset given the EMEA market scope. \nLegally entitled to work in the country where the role is located. Able to travel internationally as required and hold a valid passport. \nPreferred Qualifications \nDirect experience implementing CPM or FP&A platforms, including Prophix, Anaplan, OneStream, Adaptive, or TM1\nExperience with financial consolidation platforms such as Prophix FC, HFM, CCH Tagetik, or LucaNet\nFamiliarity with ERP integration patterns involving SAP, Unit4, or NetSuite\nExperience managing partner co-delivery engagements across distributed or international teams\nBenefits\nWhat Success Looks Like\n30 days: You know our platform, our customers, and how your team operates. You’ve completed onboarding and are contributing to live work. \n90 days: You’re working independently, owning deliverables end to end, and building relationships across functions and regions. \n6 months: Your fingerprints are on something real. You’ve improved a process, shipped something meaningful, or earned a seat at the table on a decision that matters.\nWhy Join Prophix?\nJoining Prophix means working as part of a genuinely global team with colleagues across Europe, North America, Brazil, and Australia who bring different perspectives and work on shared problems. You’ll build breadth: cross functional experience, international exposure, and direct access to customers in a range of industries. We invest in learning and development, support flexible and hybrid working, and give people real ownership from day one. Our values are Pursue Excellence, Build with Purpose, Create Wins for All, and Drive Continuous Innovation. These shape how we work, not just what we say.\nWhat’s Included for You?\nHybrid set-up from our centrally-located office with flexible working hours\nA comprehensive benefit package tailored to your location\nTotal Wellness Benefit\nProfessional development support and financial assistance for learning\nOpportunities to participate in Environmental, Social, and Governance (ESG) initiatives \nQuarterly Town Halls and Kickoffs that bring teams together to celebrate wins, share updates, and look ahead at what’s next\nApply Now!\nIf you’re looking for a place where your work touches real products, real customers, and real decisions, and where your career can grow in the direction you choose. We would love to meet you. Apply and let’s talk about what’s possible.\nEqual Opportunities & Inclusion\nProphix is an equal opportunity employer. We welcome applications from people of all backgrounds, experiences, and identities, and are committed to creating an inclusive environment where everyone can do their best work. If you require any adjustments during the recruitment process, please let us know.\nAccessibility & AI Transparency\nProphix promotes an accessible hiring process. If you need accommodation at any stage, we’ll work with you. Some interviews may be recorded so our hiring team can review and assess responses fairly and consistently. As part of our commitment to Responsible AI, we use a small number of AI-supported tools to help with tasks like resume review, shortlisting, or creating interview summaries. AI is never used as the sole basis for hiring decisions, and your personal data is never used to train AI models. 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