{"id":3855423,"url":"https://alion.io/job/propylon-servicenow-developer","title":"ServiceNow Developer","company":{"id":1902709,"name":"Propylon","domain":"propylon.com","url":"https://alion.io/company/propylon","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"ITIL","optional":true},{"name":"JavaScript","optional":true},{"name":"Rest API","optional":true},{"name":"Scrum","optional":true},{"name":"SOAP","optional":true}],"status":"live","first_seen_at":"2026-11-06T06:04:51Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-07T00:07:46Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Purpose\nWe are seeking a skilled ServiceNow Developer with a minimum of 4 years of hands-on experience to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have strong expertise in Customer Service Management (CSM), Knowledge Management (Knowledge Base), IT Service Management (ITSM), and ServiceNow Communities.\nAbout Product & Technology\nProduct & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.\nWith a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.\nJob Overview\nKey Responsibilities\nDesign, develop, and implement ServiceNow solutions aligned with business requirements\nCustomize and configure modules including CSM, ITSM, Knowledge Base, and ServiceNow Communities\nDevelop workflows, business rules, client scripts, UI policies, and integrations\nMaintain and enhance existing ServiceNow applications and services\nCollaborate with stakeholders to gather requirements and translate them into technical solutions\nEnsure platform best practices, performance optimization, and scalability\nTroubleshoot and resolve platform issues and defects\nSupport platform upgrades, testing, and deployments\nCreate and maintain technical documentation\nSkills & Experience\nMinimum 4 years of ServiceNow development experience\nStrong hands-on experience with:\n Customer Service Management (CSM)\nIT Service Management (ITSM)\nKnowledge Management / Knowledge Base\nServiceNow Communities (Service Portal experience is a plus)\nProficiency in JavaScript, Glide API, and ServiceNow scripting\nExperience with REST/SOAP integrations\nGood understanding of ServiceNow data model and platform capabilities\nFamiliarity with Agile/Scrum methodologies\nDesirable Skills\nKnowledge of CMDB (Configuration Management Database) and asset management\nExperience with ServiceNow Discovery or Service Mapping\nExperience with Knowledge Centred Services (KCS) methodology\nServiceNow certifications (e.g., CSA, CAD)\nExperience with UI Builder or modern ServiceNow UX frameworks\nPreferred Qualifications:\nExperience in ITIL-based service management environments.\nExperience with scripting, automation, and ServiceNow AI capabilities.\nServiceNow Administrator Certification (CSA) is an advantage; Advanced certifications (CIS-ITSM, CIS-CSM, or CIS-ITOM) are a plus.\nAWS Certified Solutions Architect or similar professional experience is highly desirable.\nWhy Join Us?\nOpportunity to work with a dynamic team in a fast-paced environment.\nContinuous learning and career development opportunities.\nCompetitive salary and benefits package.\nFlexible work arrangements and remote work options.\nIf you are a passionate and experienced ServiceNow Developer looking to advance your career and make a significant impact, we invite you to apply today!\nLife at RWS\nLife at RWS- If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you’ll love life at RWS.\nOur purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.\nIn return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.\nRWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.\nRWS Values\nGet the 3Ps right - Partner, Pioneer, Progress - and we´ll Deliver together as RWS.\nRecruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. 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